This document summarizes an online presentation about Eaagle tools for text mining. Eaagle provides software and services to help organizations analyze and categorize unstructured text data from sources like surveys, forums, social media, and customer comments. It can analyze thousands of responses within seconds without requiring predefined categories or taxonomies. The software automatically identifies relevant topics and words and provides visualizations and reports to help users discover insights from text data. Major clients include research firms, media companies, and large corporations who have reduced the time and costs of text analysis by 50% or more using Eaagle.

1. www.eaagle.com
Eaagle tools forText Mining
Presentation

2. • Free text analysis, like verbatim, posts, answers to open-ended
questions can be extremely valuable to Human Resources, Market
Research, Education, Customer Satisfaction, and Market Research.
• Most organizations avoid asking these types of unstructured text
because they don’t have the ability to analyze them in a quick and
cost efficient manner.
• Those companies that do analyze texts/responses know that it
quickly becomes time-consuming, painful, often lacks objectivity
and/or requires highly skilled and costly specialists.
One simple answer to your text analysis nightmare : Eaagle
Don’t believe it ? Let’s try with your own data for free ! (*)
2
Why Eaagle ? Structure unstructured information to deliver actionable value
(*) Subject to Eaagle prior agrement

3. • Innovative and exclusive text mining technology, since 1997
• Empower organizations to leverage text information and transform it into a strategic asset
• Visualize and structure unstructured information to provide relevant, actionable results
• Identified by Gartner Group as “The Missing Knowledge Link”
• Available products and services :
• Products:
• Eaagle Online : “Software as a service” (clic to take a tour )
Web-based service for research professionals who need to analyze and catagorize free
text data sets, e.g. open-endend questions in surveys, forum posts, CRM verbatim,
twitts, blogs, etc.
• FullText Mapper : Desktop text mining tool (clic to watch online demo)
Text Mapping for experts and consultants who need to in-depth analyze large sets of
free text content
• Services:
• Expertise
• Training
• Technical assistance and integration
18 years of continuous innovation

4. 4
Selected clients

5. Opinionway / Europe 1
« For the 1st French national radio network, we needed to analyze 14.000 verbatim in less than 3 hours.
The project consisted in analyzing 14,000 twitter comments posted during the French Primary debate for the presidential election.The
radio needed the analysis for early morning news.
Without Eaagle, it would have required at least 3 days, which would have been too late ! With Eaagle, results were delivered on time, in 2,5
hours.
Charles Henri d’Auvigny. DeputyCOO - Opinionway
Herman Miller
"I save over 50% of the time that it used to take to perform an analysis on full-text data. I simply highlight the information within the
spreadsheet and click a button to get a summary of the data within seconds.“
Patty Bergquist - Senior Consultant and Associate Researcher, Hermann Miller
Large National MedicalTranscription Company
"Let me say that I am impressed with your product. I am a recently retired military intelligence officer who would have really loved to have
had this tool while on active duty! (...) With nearly 800 survey respondents each answering 16 open-ended questions, we were faced with
the daunting task of manually categorizing approximately 13,000 lines of text. At a rate of 1.5 minutes per entry, this was not an efficient
use of resources. By my calculations, the manual analysis of this data would have cost my company approximately $47,232!
We used FTM to relate and quantify these enormous amounts of unstructured survey responses and FTM performed magnificently. It
enabled me to complete the task in three days which also included generating the structured reports using their template tool."
Michael LaChance, VP of Strategic Planning and Research
Deloitte Consulting
"A powerful software tool for analyzing text-based materials that both summarizes the content and creates topographical maps of the
outcome."
Deloitte Human Capital Practice ‘s United Nations report
5
CustomerTestimonials

6. 6
Eaagle Online: how does it work: instant results from unstructured text in Saas service
Eaagle
Online
One click !
Input verbatim
from surveys,
forums, social
networks… ‘as is’
NO PREP required
In many languages
including English,
French, Spanish…
Instantly identifies and quantifies
relevant topics, words…
Provides visual and statistical
analysis & reporting tools
Widget
iPad,
Smartphones
Charts
Your applications APIs
(clic to take a tour )

7. Eaagle FTM
Eaagle FullText Mapper: how does it work: a desktop software for consultants and experts
to map and in-depth analysis of verbatim or file text content
Input verbatim from
Excel or other
formats… ‘as is’
NO PREP required
Instantly identifies, quantifies and maps
relevant words and clusters
Each Block in the map
represents a word
Word color and location
indicate their importance
within the entire data set
Color of word blocks
• Warmer colors (red,
orange, yellow) indicate
higher word frequency
• Cooler colors (blue,
green) indicate lower word
frequency
Word clusters
Indicate associations –
words most commonly
used together (i.e. topics)
Location of word clusters
• Clusters at the inner
circle of the map are more
important and indicate
primary theme(s)
• Clusters at the outer
circle point to secondary
themes /topics (weak
signals)
Create reports
on the fly as you
explore the map
and share your
findings
(clic to watch online demo)

8. Fast, easy and objective :
• Analyze and categorize thousands of responses or verbatim within seconds. Gather your free text data in Excel
and go! NO PREP !
• No pre-defined categories, taxonomies , or lexicons. 100% Unbiased results delivered in real time!
• One click to load data, one click to launch analysis. Discover and refine results in an convenient user interface. No
need to be a specialist!
Comprehensive :
• Visual results : graphs, clouds, widget, mapping…. Detailed downloadable in Excel format, including cross
analysis. Create custom reports. Share your finding s through a custom mobile website.
• International: supports free text data in English, French, German, Spanish, Italian and Portuguese
Flexible, cost effective and reduced investment
• Our offerings cover all situations: individual use ,workgroup use, integration of Eaagle within your services or
software.
• No need to maintain or define categories, lexicons, dictionaries, etc. Cut you overhead costs by a factor of 10 vs.
other tools and methods on the market.
• Pay asYou Go: no commitment, no maintenance fee, no setup fee. Cost depends on the number verbatim (Eaagle
Online) or seats (FullText Mapper) 8
Key benefits

9. 9
Key benefits for research analysts
• Save time & effort: Eaagle automates low value added, time
consuming tasks
• No more manual categorization nor coding. Eaagle does it for you !
• Automated client-oriented report generation, including web, tablet & smart phone-based reports
• No semantic pre requisites: No need to preload nor maintain lexicons, dictionaries, taxonomies, etc.
Load data ‘ as is’ and click !
• Deliver objective, unbiased results to your clients
• Eliminate bias in the data analysis process: No human coding nor taxonomies required
• All verbatim are analyzed and categorized, not only a selection portion of it
• No methodological bias: Eaagle technology is based on “contextual signal analysis”, not on
predetermined statistical or probabilistic models
• Deliver top class, competitive service to clients
• Reduce delivery time: Pending on volume, analysis takes from a few minutes to a few hours. Not days!
• Discover value and make new recommendation, instead of focusing work on data themselves.
• Easy to learn & use
• User friendly, web-based interface
• Fast learning curve
Client’sTestimonial
“I save over 50% of the
time that it used to
take to perform an
analysis on full-text
data.
I simply highlight the
information within the
spreadsheet and click a
button to get a
summary of the data
within seconds.“
Patty Bergquist - Senior
Consultant and Associate
Researcher, Hermann Miller

10. 10
Key benefits for research firms
• Higher productivity & motivation
• Increase productivity
Eaagle observes that users reduce verbatim analysis costs and time by 50% on average
• Boost motivation
Eaagle dramatically reduces the analyst’s painful, time-consuming tasks such as manual text
categorization, coding plans, samples and ad hoc reports creation... In turn, the analyst focuses
on higher value-added, more stimulating activities (analysis, recommendations)
• Deliver a more competitive service to your clients
• Reduce verbatim processing costs: Cut internal or sub contracted costs
• Add value to recurrent projects, ad hoc researches :You can now include many open-ended questions
or text data.Analyzing raw text is fast and easy!
• Drive innovation & leverage your assets
• Leverage current assets (databases, software) to create new offerings leveraging free text
• Leverage other data sources and meet new customer needs : Twitter-, Facebook data….
• Easily integrate Eaagle within your work processes, IT systems
• Eaagle is “industry standard” (Microsoft .net,C++,Web services)  Easy to interface
• Eaagle Online can be used online (“Software as a service” mode, in a pay-per-use pricing model),
or installed “in house”, or within your IT infrastructure (license & maintenance-based pricing model).
• Eaagle FullText Mapper is priced per seat
Client’sTestimonial
“I save over 50% of the
time that it used to
take to perform an
analysis on full-text
data.
I simply highlight the
information within the
spreadsheet and click a
button to get a
summary of the data
within seconds.“
Patty Bergquist - Senior
Consultant and Associate
Researcher, Hermann Miller

11. • Marketing / Customer satisfaction
• Product testing: Pre tests, post tests, ad testing…
• Bulletin boards
• Open ended questions
• Forum analysis
• Speech analysis
• Ad hoc surveys
• CRM  Customer Satisfaction surveys
- Feedbacks analysis
- Customer satisfaction surveys
- Customer complaints
• Polls
• E-reputation
• Social Media Research
• Chat analysis
• Human Resources Management
• Employee “pulse”’ surveys
• Employee exit interviews
• Employee reviews: Annual Reviews, mobility surveys
• Training feedback analysis 11
Eaagle Most Common Uses

12. Eaagle OnlineTechnical architecture
Anatext engine
Load data
and settings
(xml)
Convert Data
into xml
Split texts
into words
Lemmatize (1)
Apply
preferences
(xml)
List relevant
words (xml)
Load words.xml
and topic settings
(xml)
Process topic
detection,
relevance, text
reliability vs.
topics
Select relevant
topics
Name relevant
topics
List relevant
topics (xml)
Tserver engine
• Sign on
• Account management: debit, credit, refill, order management
• Integrated confirmation emailing system
Eol
admin
• Extract and detect relevant words
• Identify and select relevant topics
• Communicate with Eol Service and Eol Admin
Eol
engine
Eol User Front-End
C++,C#
EolWeb front-end (*)
Dashboard, lists, stats, …
Downloads(***)
Widget (**)
(*): html, css, js
(**): Flash
(***) xlsx
MobileWeb report (*)(1): Plural merged with Singular conjugated forms with infinitive, tool words extracted.
Compiled language dictionaries embedded (sources available under specific agreement).

13. www.eaagle.com
Thanks for your attention
Support: support@eaagle.com