1. DON’T LET WORK BE AN UPHILL
BATTLE
WORKING HARD TODAY FOR A BETTER
TOMORROW
2. 1
DON’T LET WORK
BE AN UPHILL
BATTLE
WORKING HARD TODAY FOR A
BETTER TOMORROW
Maintaining focus is key to ensuring superior customer service and
overall store functionality. One of the many tools we have here at our
disposal would be the task list templates. It seems simple enough,
however if used correctly, it will drive accountability. Driving
accountability translates directly into positive results. No one wants to
be tied to something that has not been done, or in some cases, done
incorrectly.
With that said, we need to make sure that our staff feels confident
enough to come to us when they don’t understand how to do
something. In some cases, people will refrain to ask for help in order to
avoid the risk of “sounding numb” or “being that guy”. We need to make
sure we are creating a learning environment for our employees to grow
and become able to do bigger and better things.
CLEAR
CONCISE
COMMUNICATION
When ensuring that all
communication is kept
Clear & Concise we
then mitigate any and
all confusion. 9/10
something does not
get done due to a lack
of understanding as to
what was expected.
There is no such thing
as too much
communication. Aim to
make sure all is clear
and understood.
“The single biggest
problem in
communication is the
illusion that it has
taken place” (George
Bernard Shaw)
3. 2
DON’T LET WORK
BE AN UPHILL
BATTLE
WORKING HARD TODAY FOR A
BETTER TOMORROW
Teamwork is a must have. You are all in this together and need to work
as such in order to benefit the most. Each and every employee is a
huge asset to your organization and should be treated as such. Work
closely with one another to help them reach their peak performance.
Everyone comes from different walks of life, and you would be
surprised just what each of you has to offer to one another. Success
starts here, with us. It then reflects greatly to our customers.
Treat every employee as if they were replacing you while you step up
to the next level. This will help all involved. When and if you move up,
laterally, or even elsewhere, it will ensure smooth transitions. Smooth
transitions are what will aid us in avoiding customer service failures.
Each employee should be trained to operate at their level sufficiently
before being challenged to breakthrough to the next level. Our goal is
to get every to that point so that we may offer more experiences and
know how’s to those who can use it.
ENGAGE
TRAIN
REPEAT
Giving attention to the
needs of your team
members is the fastest
way to keep them
engaged. Show that you
are interested in their
success, and make it
known that you are there
to aid them in their
journey. Everyone is
capable of leading, they
just need someone to
help them get there.
“If you want to go
quickly, go alone. If
you want to go far, go
together.” (African
Proverbs)
