1. ROBERT KEITH VESCOVO, MBA
Memphis,TN
(662)783-2451  keithvescovo@gmail.com
INFORMATION TECHNOLOGY OPERATIONS  PROJECT MANAGER
Solutions-orientated IT Operations professional with more than 10 years of experience monitoring complex
infrastructures and technical solutions for industry leaders. Strong project management skills, with proven ability to
directprojects.Proficientindeterminingsystemrequirementsandresolvingtechnical issuesquickly.Skilledin providing
effectiveleadershipinfast-paced,deadline drivenenvironments.Able toleadandmotivate teams,and to communicate
effectivelywithall levelsof management. Outstanding presentation and communication skills and able to understand
businessrequirementstocross-collaborateandincrease profits. Extensiveeducational background includes a Master of
Project Management from DeVry/Keller Graduate School of Business in Oakbrook, IL, and a Bachelor of Science in
Computer Science from Strayer University in Memphis, TN.
CORE COMPETENCIES
 Resource Management  TrainingAdministration  Team Management
 Effective Communicator  CustomerService Strategy  Critical Thinking
 CustomerLiaison  CustomerNeedsAssessment  Technical Support
 DocumentManagement  ProjectManagement  Task Analysis
EDUCATION
DeVry/Keller Graduate School of Business, Oakbrook, IL
Master of Business Administration: Project Management
Strayer University, Memphis, TN
Bachelor of Science: Computer Science
Awards: Dean’s List
TECHNICAL SKILLS
SystemsArchitecture,Administration,and Operations
 Projecttime,quality,humanresource,communicationsandriskmanagement
 Strategicplanningfortechnical infrastructure
 Disasterrecoveryplanningandtesting,high-availabilityclustersanddisaster-tolerantSAN storage architectures
 Definitionandimplementationof corporate securitypolicyforIT
 MicrosoftWindows2000/2003/7/2008, Active Directory, VBScript,Microsoft SQLServer2000/2008, Oracle 7/10g,
MicrosoftExchange 5/2003/2007/2010, MS Terminal Services,Citrix (allversions),IIS,LotusNotes7,IBMDB2,
Oracle 7/8/10, Active Directory,CiscoIOS,Checkpoint.
 MicrosoftOffice SharePointPortal Server(MOSS2003/2007/2010), MicrosoftSharePointServices
 24x7 operationsandmonitoring:HPOpenview Operations,BMCControl-O,OpenSource apps
 VeritasNetBackup(SAN editionwithtape library),Cisco,Linux RedHat3,Citrix (all versions)
 BlackBerryEnterprise Server4.1
Applications
 All MicrosoftOffice products:MicrosoftExcel,MicrosoftWord,MicrosoftPowerPoint,MicrosoftProject,Microsoft
Access,MicrosoftInfoPath,MicrosoftPublisher,MicrosoftSharePointDesigner,MicrosoftVisio;MicrosoftDynamics
NAV (formerlyNavision);MicrosoftCRM;mySAP;MFG/PRO
Virtualization
 VMWare ESX Server2.x/3.x/4.x,ESXi 3.x,4.x,VirtualCenter2.x,VMWare vSphere,vCenter,VMWare HA,DRS,
vMotion,VMWare ConsolidatedBackup, VMware DataRecovery,VMware CapacityPlanner, VMware ACE,VMware
Workstation,VMware vCenterSite RecoveryManager,VMware vCenterConverter
Security
 MicrosoftSecurityBaseline Analyzer,Nessus,Snortnetworkintrusiondetectionandpreventionsystem,GFI
LANguardNetworkSecurityScanner

2. Monitoring
 Cacti,ntop,OpenNMS,ZenossEnterprise 3.0,Nagios,GFINetworkServerMonitor
Network Design
 Integrationof distributednetworks(VPN bridges,VPN gateways,MPLS)
 IP WAN addressingandroute plansandimplementation
 Internetconnections: Firewalls, Proxies,Virtual Private Networks(VPN),IntrusionDetection,trafficfiltering
PROFESSIONAL EXPERIENCE
ECS Federal  Memphis, TN  2014 - Present
Fulfillment Operator III
 Communicate effectivelywithall levelsof managementtodevelopsystemimprovementsthatgreatlyincreased
overall corporate efficiencyandproductivity - AwardedUSPSSensitive Clearance
 Utilize strongtechnical backgroundtotestnew programs,applicationsandprocedures
 Proactivelyimplementcreative strategiestoavoidthe lossof informationortoconserve computertime when
emergencysituationsarise
 Provide exceptional customerservice whenadvisingprogrammersandsubjectmatterexpertsonsetuptechniques
 Playa keyrole inmaintaining,modifyinganddevelopingoperatingsystemsorprogramsto enhance corporate
efficiency
 Proactivelydevelopoperatinginstructionsandtechniquestocoverproblemsituationsand/orswitchingto
emergencybackup proceduresthatrequire aworkingknowledge of programlanguage
 Efficientlyserve asthe DirectRoute Transit(DRT) customerservice representativeroutingAmazonordersfrom
nationwide carriersviaacustomizedwebsitewithsuper-useraccess
 Utilize JCL,Cobol andcomputerfeaturesandsoftware systems;IBMZ/OSmainframe knowledge andMVS
commands;Batch jobschedulingsoftware(BMCControl- M);Knowledgeof Change/HelpDesktools(BMCRemedy
and ServiceNow);Applicationandhardware monitoring
 Lead the effortstodefine,analyze,andimplementtechnical andfunctional improvements
 Manage the processof establishingthe scope of projects,businessandtechnologyanalysis,development,and
testingrequirementsthroughoutsystemdevelopmentlifecycle
 Produce business-focusedarchitecture andsolutiondesignwithtechnologiesincludingvirtualization/cloud
computing,webservers,webinfrastructureandapplications,storage,contentmanagement,networking,and
security
 Monitorand drive accountabilityforall ITprojectsandservicesincludingdelivery,performanceandfunctionality
 Developtechnical solutionsbyassemblingstaff,vendor,andservice resourcestoevaluate,design,test,install,and
maintainhardware,applicationsandsoftware
 Lead the designandimplementationof businessapplicationssuchasERP,CRM, PMincludingprojectmanagement
and teamleadership.
 Manage the requirementsgatheringprocessestosupportthe developmentof new andenhancedfeaturesand
functions
 Serve asa liaisonbetween businessmanagement,ITteams,consultinganddevelopmentteams
 Manage serverandapplication-relatedHelpdesksupportandtrainingtointernal andexternal clients
 Workeddirectlywithclientsandusersontoughtechnical problemsdemonstratingservicescalability,applications
enhancedperformance,24x7availabilityandexceptional support.
 Manage a teamof 8 supportengineersand3 developersforthe operationof 180 servers,24h/day,7 days/week
 Implement,maintain,andoverseeall aspectsof the informationtechnologysystemsandsolutions
 Provide highlevel recommendationsonupcomingtechnologyneedsandpriorities
 Maintainaccurate and timelydataoncurrentand past technologyoperations
 Facilitate technologicalpurchaseswhile sustainingannual ITbudget
Fred’s Inc.  Memphis, TN  2014
Computer Operator
 Monitored a UnisysClearPathmainframe systemconsistingof awide varietyof mainframe andUNIXjobs

3.  Successfullycompletedprocedurestoensure the jobsransuccessfully,contributingtothe successof numerous
projects
 Efficientlyimplementedinformationsecurityanddisasterrecoveryplanstoensure optimal systemoperation
 Workedcloselywithseniormanagementonstrategiestoprovide apremiumlevelof service toourin-house
customers
 Managed andassistedotherteammembersinsystemsupportandintegrationtasks
 Communicatedthe statusof keyactivities,risksandissuestoITteamsand projectstakeholders
St. Jude Children’s Research Hospital  Memphis, TN  2013
Senior Systems Operator
 Oversawa Windowssystemconsistingof adiverse lineof enterprise serverstoensure endusershadthe technical
needstooptimize performance
 Effectivelymonitoredanopensystemsenvironmentconsistingof anumberof productionjobstoensure the jobs
completedasexpected
 Successfullycompletedserverbackupsandmonitoredhardware forerrorstopreventsystemdowntime
 Responsible forkeepingcomputer-relatedhardware andotheroperationsareaequipmentinoptimalworking
condition
 Performedvarious supportactivitiesincomputeroperationstoprovide astable andreliablesystem
AutoZone INC  Memphis, TN  2002 - 2013
Senior Computer Operator
 Utilizedexceptional technical skillstomonitoradiverse enterprise consistingof z/OSMainframe toolsandsystems;
Mainframe/OpenSystemscomputinginfrastructures;OMVS,CICS/CEMTFunctions,TSO/SPF,BatchAbendHandling,
IMS, DB2, RACF,SNA,BMC Mainview,BMCCTL-M, BMC, as well asRemedyService Managementtools(Remedy)
REXX,CLIST, SMP/E, JCL,TSO/E, ISPF,COBOL
 MonitoredUNIX,LINUXand WindowssystemviaOpenSystemstechnologytoensure optimal service forhighprofile
clients
 Executednightlybackupandoffsitetape rotationtoenhance datasecurity
 Performedsimple tomoderatelyadvancedtroubleshootingprocedurestokeepthe systemoperatingatoptimal
levels
 RebootedUNIX/LINUX/WINDOWSserversforsystemadministrators
 Completedforms,logsandshiftreportsconcerningmachine utilizationand/orsystemcheckstoprovide accurate
systeminformation
 Reportederrors-opentickets,escalationof ticketsensuringeachwasresolvedforoptimal productivity
 Setup, prepared,operatedandperformedpreventivemaintenance tasksontape drives,disk units,printers
 Controlledandmonitoredthe on-line networkfromthe central networkcontrol center
 Maintainedthe physical inventoryof computeroperationssuppliesinadesignatedstorage areaandkeptthe
variousoperationsareasstockedwiththe suppliesnecessaryfordailyproduction
International Paper  Memphis, TN  2001 - 2002
Computer Operator/Data Analyst
 Playedakeyrole inthe implementationof aUNIX-basedTax DataRepositorythatgreatlyenhancedcompany
efficiency;utilizedUNIXshellscripting,anOracle database andHyperion
 ProficientlymaintaineddatafilesforCorporate Finance onanIBMMainframe witha RocketBlueZone IBM
Mainframe Emulation
 Servedasthe liaisonforreceivingFTPsfromInternational Papersubsidiariestoprovide asingle pointof contactand
to enhance the efficiencyof the process
 Maintainedmainframe flatfilesfortesting,validationandcleansingonanOracle database to keepthe database
operatingatoptimal levels
 Workedcloselywithuppermanagementincompanysubsidiariesandcorporate headquarterstoensure thatdata
was receivedonatimelybasis
 Ran testing,validationandcleansingscriptsviaUNIXcorn shell onanOracle database to maintain database
efficiency

4.  Loadedproductionfinance tablessuchasFixedAssets,Depreciation,AccountsReceivableandGeneral Ledgerinto
HyperionviaanOracle database to streamline the accountingprocess
 Collaboratedcloselywiththe Finance Controllertoensure thatthe tableswere loadedinanaccurate and timely
manner
 Entereddata intoExcel financial tables,pivottables,v-lookupsandif statementstoaidinthe productionprocess
 Validatedentriesinfinancial tablestoensure dataaccuracy
Additional Experience:
Heatcraft and ADP Facility, Grenada, MS: Lead Help Desk Operator: 1990 – 2001
ADDITIONAL CREDENTIALS
References: Available Upon Request
  
VOLUNTEER WORK
AWARDS /
ACTIVITIES
Local Church,Humane Society
Computers,SwapMeets,FleaMarkets