1. Anastasia Shippee
Address: 7352 Lee Hwy. #203, Falls Church, VA 22046; Phone: (608) 509-1606; Email: anastasiashippee@yahoo.com
Education
Saint Petersburg Engineering-Economic University, Russia, May 2008
Bachelors, Economics in Tourism and Hotel Business, Economist/Manager
GPA: 4.5/5
Employment
Starbucks Coffee company Falls Church, VA
Barista Mar 2015-May2015
 Deliver excellent customer service
 Assist with new partner training
 Cash handling
 Provide quality beverages and food products to all customers
Best Western Plus Inntowner and the Highland club Madison, WI
Front Desk Associate Nov 2011-Aug 2013
• Maintain and promote hospitality
• Welcome and serve guests, both face-to-face and on the phone in English and Russian
• Translating for Russian tourist groups
• Process reservations, check guests in and out
• Handle cash and charges
• Train new workers at the front desk
TMK (Metallurgical Pipe Company) Moscow, Russia
Personal Assistant to Deputy Directors of Marketing Jan 2010-Jul 2011
and Technology Support and Quality Control
 Organize business letters from in-company and other companies
 Set up meetings and other business events for clients and company personnel
 Maintain travel expense reports
 Translate technical texts, business letters between Russian and English
 Conduct business calls in English
 Translate for other employees, coworkers over-the-phone
 Assist in personal, day-to-day tasks
Elite Security, World Bank HQ Moscow, Russia
Security Secretary Jan 2009-Dec 2009
• Register and log visitors
• Answer the phone, direct calls throughout building
• Interaction with foreign clients in English
Hilton Moscow Moscow, Russia

2. Telephone Operator Aug 2008-Jan 2009
• Makeup reservations for future guests; answer questions at time of booking
• Inform guests about the hotel and services available
• Take orders for the restaurant over the phone
• Work with documents (Xerox, fax)
"Call Center" Telecontact St. Petersburg, Russia
Operator Nov 2007 - Aug 2008
• Telephone and internet sales
• Resolve customer issues concerning internet and phone service
• Train new workers in new projects
Reference
 Nick Ulrich, Front Office Manager, Best Western Inntowner and The Highland Club, USA,
(608)233-8778, ulrich@inntowner.com
 Josh Royle, Front Office supervisor, Best Western Inntowner and the Highland Club, USA,
(608)286-8924
 Emel’janov Aleksej Victorovich, Deputy Director of Technology Support and Quality Control, TMK,
Moscow. emelianov.aleks@gmail.com, Aleks-eme@yandex.ru
Skills/Certification
• 2007 - 3 Certifications of English language courses, St. Petersburg Engineering-Economic University,
Russia
• MS Office, Microsoft Excel, Powerpoint, Outlook, MSI WinPM
• Bilingual (Russian/English)
Other Experience
• Participant in program "Work and Travel", June-Oct 2007 “Quality Inn”, Sand
Point, Idaho
• Participant in program "Work and Travel", June-Oct 2008. "Motel 6", Milwaukee,
Wisconsin.