1. YuliaGrishkova
Personalinformation
Mobile: +7(906)2649893
e-mail: gressi80@mail.ru
Date of birth: 10/08/1980
Marital Status: Single
Nationality: Russian
Lives: Dubai, UAE
Objective
To work in a dynamic professional environment with a growing organization
and utilize my creativity & innovative thinking for benefit of the organization
and myself. And seeking a position in life to utilize my skills and abilities and
achieve professional growth while being resourceful, innovative and flexible.
To add valuable assets to your esteemed organization as an active member.
Work Experience
 Executive Assistant at ACIS Information Technology Dubai, UAE
December 2014- May 2015
 Guest Relation Officer at Movenpick Hotel Jumeirah Beach
Dubai, UAE
June 2013 – December 2014
Carrying out check-in and check-out of guests
Handling VIP guests arrivals
Providing customer service by handling complaints
Making internal reports
Recording complaints, problems, queries and providing suitable answers and
assistance for the same
Assigning rooms for the guests

2.  Receptionist at Movenpick Hotel Jumeirah Beach
Dubai, UAE
May 2010 – June 2013
Greeting customers, receiving, transferring and holding telephone calls
Making the reservations and maintaining an accurate record to avoid any conflicts
Providing information to guests and guiding them on the possible activities they
can enjoy during their stay in town
Recording the occupancy in the hotel
Carrying out check-in and check-out of guests
Answering the telephone, transferring calls to the guests, and taking messages
when the guests are absent
Coordinating the communication between employees of different departments
Mailing letters and other documents, messages to the necessary people.
Accepting payments from customers and handing over to the accounts department
 Receptionist at City Bank
Saint-Petersburg; Russia
June 2008 – March 2009
Accepting payments from customers and handing over to the accounts department
Look after the client for opening a bank account, cash or cheque deposit.
Handling complaints and answering queries
Preparing internal documentation for the departments concerned
 Hostes in Astoria Hotel 5*, Rocco Forte Collection
Saint-Petersburg; Russia
May 2004 – March 2006
Education
September 1999 - November 2004
Saint- Peterburg, State University of Pedagogue name of A.I.Gerzena.
Faculty Philology, Teacher of English and German
Training
15 January 2007- 10 April 2007
Course of German in Berlitz School in Switzerland
11 March 2013- 04 March 2013
Cross-Traning in Sales Department in Moevenpick Hotel Jumeirah Beach
12 April 2013- 04 June 2013
Cross-Traning in Sales Department in Moevenpick Hotel Jumeirah Beach

3. PersonalSkills
Language: Russian (native), English (fluent), German (advanced),
ComputerSkills
MS Office, Opera, Protel, web browsing, knowledge of using fax & printer etc.
Skills
 Experience in Customer service and back office work.
 Ability to work under pressure.
 Ability to work individually or in a team.
 Excellent interpersonal, communications and presentation skills.
 Using the computer and managing files.
Russian Driving License
International Driving License