Nadine Palmer has over 15 years of experience in customer service roles including as a receptionist, waitress, and care assistant. She has a Legal Administrative Assistant Certificate from Capilano University as well as qualifications in health and social care, and customer service. Her skills include Microsoft Office, customer service, handling money, and resolving complaints. She is looking for a new opportunity in an administrative or customer service role.

1. NADINE PALMER
536 Tempe Crescent Cell: 778.899.4763
North Vancouver, BC V7N 1E8 Email: nadinepalmer00@hotmail.com
EDUCATION
Legal Administrative Assistant Certificate Completion May 2016
Capilano University, North Vancouver, BC
Advanced Vocational Certificate in Health and Social Care September 2002 - June 2004
Weymouth College, England
Level 2 NVQ Certificate in Customer Care August 2010 - February 2011
RELEVANT SKILLS
 Microsoft Office: Excel, Word and PowerPoint 2013
 Microsoft Outlook
 BC Online
 Telephone and front desk experience
EMPLOYMENT EXPERIENCE
Bridport Leisure Centre, England June 2007 - July 2015
Receptionist/Office work
 Communicated with customers face to face and on the telephone within a high
volume environment
 Responsible for dealing with emails, photocopying, scheduling
 Handled and filed confidential documents
 Handled money and cashed out at the end of the day
 Answered customer enquiries and resolved issues promptly
Anchor Inn Restaurant, Dorset, England March 2005 - May 2007
Waitress
 Trained new waiters to a high standard
 Delivered excellent, friendly and fast service
 Handled all bookings for services

2. NADINE PALMER
Partners Wine Bar, Dorset, England September 2002 - September 2004
Waitress
 Dealt with dissatisfied customers and effectively resolved complaints in a
professional manner
 Responsible for sharing out tips amongst all staff
 Helped organize special events such as weddings and parties
VOLUNTEER AND COMMUNITY EXPERIENCE
CARE ASSISTANT, volunteered in a care home for the elderly August 2001 – April 2002
INTERESTS AND ACTIVITIES
 Travelling
 Learning to ski
 Trail walking with dogs
 Reading