10327 presentation NQF evel 2 presentation Call Centre
Employee Evaluation final
1. Employee Evaluation
To evaluate an employee, please carefully fill in the information below. Make sure we clearly
understand your opinion, by providing examples and comments when submitting the Employee
Evaluation form.
Employee Information
Employee first name:
Employee last name:
What department is he working for?
Evaluation date (MM/DD/YYYY):
Rating Scale
Rate this employee using the following scale:
5 - Consistently exceeds expectations
4 - Frequently exceeds expectations
3 - Meets expectations
2 - Sometimes meets expectations
1 - Rarely meets expectations
Job Knowledge
Rate this employee in the following areas.
1
2
3
4
5
Expectations and job requirements are understood
2. He is on schedule regarding his training
Equipment and software is handled capably
Rules and policies are followed properly
Knowledge is shared with coworkers
Comments
3. Productivity
Rate this employee in the following areas.
1
2
3
4
5
He is enthusiastic when it comes to work in the morning
Deadlines are met
He is present on time
Multiple tasks can be handled at the same time
4. Tasks are done with accuracy
Comments
Teamwork
Rate this employee in the following areas.
1
2
3
4
5
Coworkers are treated with respect
Accepts criticism when presented properly
5. Is a team player
Team resources are shared
Executes his part of the task
Comments
6. Leadership
Rate this employee in the following areas.
1
2
3
4
5
Accepts his/her mistakes
Can work without being supervised all the time
Capable of taking difficult decisions
High pressure situations don't scare him/ her
7. Tries to motivate his/her coworkers to finish tasks
Comments
Overall Performance
Is this employee eligible for promotion?
Yes No N/A
Is this employee eligible for termination?
Yes No N/A
Extra Comments