1. AMBER ARMSTRONG
3246 Southland Road, Decatur, IL 62521 • Home: 2174283284 • Cell: 563-564-7974
•AmberArmstrong305@gmail.com
Professional Summary
Accomplished customer service worker with 4+ years experience seeking to broaden my knowledge
and utilize my skills obtained. Looking for a position with growth opportunities as well as ability to
benefit my employer with my sales experience and positive interaction skills.
Skills●
Flexible schedule availability
Able to handle food products frequently
Food Handler certificate
● Food safety certified
Work History
Horticulture/Green House worker-Decatur Park District-7/25-Present.- 620 E Riverside Ave, Decatur,
IL
● Being able to stand, sit, push, and stoop for long periods of time is required.
● The job includes preparing seed beds and transferring plants into containers.
● The Horticulturist position is responsible for landscaping duties as well as following Personal
Protection Requirements.
Server/cashier, 09/2015 to 02/2016
Shelly's Home-Style Grille/Jan's East End – 566 N Brush College RD Decatur, Il
Assisted customers with food selection, inquiries and order customization requests.
Provided an elevated customer experience to generate a returning clientèle.
Earned management trust by serving as key holder, responsibly opening and closing store.
Developed reputation as an efficient service provider with high levels of accuracy.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Spoke with patrons to ensure satisfaction with food and service.
Server/Hostess, 06/2013 to 09/2015
Coz's Bar and Grill – 1404 E Village Pkwy MTZ, IL
Skillfully promoted items on beverage lists and weekly restaurant specials.
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Routinely supported other areas of the restaurant as requested, including answering
telephones and completing financial transactions for other staff.
Consistently provided professional, friendly and engaging
service. Resolved guest complaints quickly and efficiently.
Education
Richland Community College – 1 year, Brush Collage Rd. Decatur, Il
High School Diploma: 2014- Mt. Zion High School, Mt. Zion, IL.