Join us for the third annual Hong Kong AWS Financial Services Cloud Symposium, an event designed for financial services professionals seeking new strategies to drive business transformation. This year, the focus goes beyond technology to mining business insights around how cloud enables strategic industry trends such as Open and Virtual Banking and Insurance, Security and Compliance, Data Analytics and AI/ ML, FinTech and RegTech, Surveillance and more through sharing of best practices and use cases. In sessions led by customers, partners, industry leaders and AWS subject matter experts, you’ll learn how AWS helps financial institutions to focus on the innovation and outcomes that truly drive business forward. Business stakeholders, market makers, and technology owners will all learn something new, valuable and actionable.

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HSBC Digital
Our journey with AWS
Mike Warriner
RBWM Digital CIO
HSBC

2. HSBC Digital
Our journey with AWS

3. Our organization is large, diverse and complex
3,900
Offices
38 million
customers
229,000
employees
$21
billion
profit
$2.52
trillion assets
67
countries and
territories
worldwide

4. Commercial
Banking
Global banking
& markets
Global Private
banking
Retail Banking &
Wealth Management
O u r p u r p o s e –
CONNECTING CUSTOMERS TO OPPORTUNITIES

5. Making the most of our technology is no simple endeavour
Multiple
banking
platforms
Geographically dispersed
people and systems
Highly regulated
operating
environment
Rapidly evolving customer
needs and expectations

6. simplification innovation better customer
experiences
Increase
our
delivery
velocity
Build, test
and iterate
more
quickly
Leverage
data to
deliver
value and
insights
Deliver more
dynamic and
engaging
experiences
HSBC Digital was set up as a
global team to drive…

7. Mainframe
abstraction
to deliver our more dynamic
customer engagement
components
Leveraging data
to enable personalised, real-
time alerts, notifications and
reminders
Increasing agility &
scalability
through strategic use of AWS
infrastructure and technology
services
Increasing
security
by building consistency and
governance into our use of
Cloud technologies
AWS is a key component of our strategy

8. Consumer demands are changing…
personalised dynamicengaging insightful
…as a bank, we need to respond differently.
A CASE STUDY: How we are using AWS to connect with our customers

9. JSON/Kinesis JSON/Kinesis
JSON API
Async JSON
API
JSON API
Async JSON
API UA
JSON API
Direct
Connect
Value-Added Messaging
Leveraging data to deliver on our
experience promise – alerts,
notifications, reminders
making everyday banking more
delightful and helpful
S3
Preferences
Lambda
API
Gateway
DynamoD
B
Event Engine
Aurora
Kinesis
Lambda
CRF API
S3
MapperMapper
Template Service
Lambda
API
Gateway
DynamoD
B
Mobile Messaging
Lambda
API
Gateway
DynamoD
B
Kinesis
Mobile Messaging
Lambda
API
Gateway
DynamoD
B
Kinesis
A CASE STUDY:
How we are using AWS to
connect with our customers

10. Building on these capabilities to give our
amazing people access to the best tools,
delivering more quickly, helping us build better
relationships with our customers
The future: Our strategy for AWS