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How_to_build_your_cloud_enablement_engine_with_the_people_you_already_have

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One of the biggest misconceptions we hear from IT leaders is the belief that not having the right people on staff stops you from moving faster, saving money, and expanding your business on the cloud. You already have the people you need to succeed in the cloud, and these highly skilled, experience and dedicated employees have the ability to learn AWS cloud skills and become certified experts. Transforming your talent has a profound impact on workforce productivity and satisfaction, and in this session we will walk through best practices and AWS capabilities to help you along the way.

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How_to_build_your_cloud_enablement_engine_with_the_people_you_already_have

  1. 1. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. 18.10.19 H O N G K O N G
  2. 2. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. C I T Y N A M E 07.02.19 How to build your cloud enablement engine with the people you already have Wilfred Wah AWS Professional Services S e s s i o n I D
  3. 3. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Agenda Review the AWS migration journey What is an operating model? Activity-based operating models Transitioning from activity-based to product-based operating models Cloud enablement engine The product org driving the transition to AWS Accelerating organizational readiness with training Five questions to think about now Next steps 1 2 4 3 5 6 7 8
  4. 4. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Security & compliance Landing zone Skills/CoE Operating model Discovery & planning Migrations & expertise Business case Migration plan Migration readiness assessment Migration readiness & planning (MRP) Migrations & operations MRP timing: 2–6 months, partner, and/or ProServe consulting project Readiness briefings & workshops Migration readiness assessment TCO analysis TCO report Rapid discovery We are at the beginning of the migration journey… Operate Optimize Migrate
  5. 5. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Business Operating model IT Operating model New ideas & innovation OutcomesOutcomes Speed & agility Value & results Operational excellence Cost optimization Business capabilities Technology capabilities Security & compliance Business workforce Technology workforce Digital products & services Business processes Technology processes What is an operating model? An operating model should define how the business and IT align their capabilities, processes, and workforce to reach strategic business outcomes. This is often not the case.
  6. 6. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. InfrastructureApplications OperationsEngineering Application engineering Application operations Infrastructure engineering Infrastructure operations Business software Custom developed or common of the shelf Infrastructure Compute, network, storage middleware, runtime, data operations, security Develop, build, and test All activities needed to define and validate platform infrastructure or business applications Deploy, operate, and manage All activities needed to deploy and support platform infrastructure and applications in production This is because most enterprises operate in an “activity-based” model Custom-developed or common, off-the-shelf
  7. 7. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Each step delays time to valueDefects passed downstream are often discovered late in the delivery cycle and have to be revisited Biz case & reqs Business Creative & functional Design Finance & PMO Prioritization Software development Engineering Integration & perf. QA & testing Deploy & manage Infra & ops Policy & compliance Security Defects Defects Defects Defects Defects Wait Wait Wait Wait Wait Wait Wait Wait Defects Cost is optimized by distributing accountability across pools of resources In the process, pervasive handoffs, bottlenecks, and defects are created Idea Value
  8. 8. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. The seven wastes of software development DelaysTask switchingDefects Handoffs Relearning Partially done work Extra features But that’s not all… Handoffs and defects are only two forms of waste created by activity-based operating models
  9. 9. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Business outcomes IT outcomes Sustain undifferentiated or commoditized capabilities with minimal investment Optimize cost, keep the lights on, or retire/outsource to MSPs or SaaS providers Optimize and run core business functions Ensure resiliency, availability, security, scalability, and efficiency Grow market share or enter new markets through differentiated digital products Iterate quickly; hypothesize and experiment with A/B testing and continuous delivery; scale dynamically to the unexpected Think beyond a one-size-fits-all approach to maximize the benefits of AWS Differing business outcomes result in different priorities for the business, as well as IT
  10. 10. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Sustain “Traditional Operations” Grow “Decentralized DevOps” Optimize “Distributed DevOps” How does your operating model align with business outcomes?PlatformApplications OperationsEngineering Application engineering Application operations Cloud platform engineering Cloud platform operations ITSM PlatformApplications OperationsEngineering ITSM Application engineering Cloud platform engineering PlatformApplications OperationsEngineering ITSM Application engineering Cloud platform engineering Transitional Strategic Strategic
  11. 11. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. How does my operating model affect my migration path to AWS? Leverage the AWS Six R’s Framework to inform your workloads’ migration paths Retire Retain Refactor Repurchase Replatform Rehost Buy COTS/SaaS Determine platform Redesign Automate Manual Install/setup Modify infrastructure App code development Use migration tools Install Config Deploy ALM/SDLC Integration Transition Production Determine Discover VALIDATION RearchitectLift & shift Lift & reshape Drop & shop
  12. 12. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. How does my operating model affect my migration path to AWS? Migration paths should be chosen to support desired business outcomes, not to speed up migration PlatformApplications OperationsEngineering Application engineering Application operations Cloud platform engineering Cloud platform operations ITSM PlatformApplications OperationsEngineering ITSM Application engineering Cloud platform engineering Retire Retain Refactor Repurchase Replatform Rehost Determine Discover Traditional Operations Distributed DevOps Decentralized DevOps PlatformApplications OperationsEngineering ITSM Application engineering Cloud platform engineering Sustain Optimize Grow RearchitectLift & shift Lift & reshape Drop & shop
  13. 13. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Sustain “Traditional Operations” Grow “Decentralized DevOps” Optimize “Distributed DevOps” We recommend that over time, you transition “sustain” workloads...PlatformApplications OperationsEngineering Application engineering Application operations ITSM PlatformApplications OperationsEngineering ITSM Application engineering Cloud platform engineering PlatformApplications OperationsEngineering ITSM Application engineering Cloud platform engineering Transitional Strategic Strategic Cloud platform engineering AWS Managed Services Retire SaaS Rearchitect
  14. 14. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Growth Customer experience Traffic Sellers Selection Lower prices Lower cost structure Amazon’s success is frequently attributed to its peculiar way of operating, illustrated by the Amazon flywheel
  15. 15. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Customer value Customer experience Adoption Feedback Experiments Reduce time to value Decouple EmpowerA similar way of operating drives the flywheel behind our ability to rapidly deliver software and services
  16. 16. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Business applications Cloud platform The flywheel represents a “product-based operating model” powering customer-centric innovation and modernization
  17. 17. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Customers realize maximum value from AWS when they build their own flywheels
  18. 18. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. 3 Organize teams around products FROMTO 4 Bring the work to the teams2 Re-envision the world as products 6 Own your entire lifecycle5 Reduce risk through iteration Systems amazon.com Jan. Dec. DeliveryCycleFundingCycle Risk Largebatch Risk FundingCycle M V P M V P M V P Smallbatch DeliveryCycle Jan. May Sept. $ $$ $ Risk Risk Activity-basedteams Business Design Mgmt. PMO Dev Ops Product-basedteams Full Stack. Two Pizzas. Bringworktotheteam Work Work Bringteamtothework amazon.com Promos Cart Products Item Digital Assets Ads Search Account Home Page ImaginingKnowing 1 Work backwards from the customer Full-lifecycleaccountability OperationsEngineering PlatformApplications DevOps platform teams DevOps application teams Distributedaccountability Item Ads OperationsEngineering PlatformApplications Platform Eng. App Eng. App Ops Platform Ops Reduce time to valueCustomer obsession Adoption FeedbackExperimentsDecouple Empower Building a product-based flywheel aligns the business & IT on common goals Six key changes are required
  19. 19. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. ● Adaptive home page Experiences Services ● Search ● Cart ● Account ● Item ● Advertising ● Promotions ● Digital asset ● Others... Navigation Promotions Customer Profile Promotion Content Cartridge Recommendations Adaptivehomepage Search Cart Digital Asset Digital Asset Digital Asset Digital Asset Digital Asset Cart Account Account Search Promotions Item Item Item Item Item Item Promo Promo Promo Promo Promo Item Item Item Item Item Digital Asset Digital Asset Digital Asset Digital Asset Digital Asset Digital Asset Digital Asset How do you re-envision the world as products? Two kinds of products Advertising
  20. 20. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Navigation Promotions Customer Profile Promotion Content Cartridge Recommendations Adaptivehomepage Search Cart Digital Asset Digital Asset Digital Asset Digital Asset Digital Asset Cart Account Account Search Promotions Advertising Item Item Item Item Item Item Promo Promo Promo Promo Promo Item Item Item Item Item Digital Asset Digital Asset Digital Asset Digital Asset Digital Asset Digital Asset Digital Asset Adaptive home page Search Account Cart Item Digital asset Advertising Promotions Products are delivered by stable “product teams”
  21. 21. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. The seven wastes of software development DelaysTask switchingDefects Handoffs Relearning Partially done work Extra features A product-based model reduces the amount of development waste By collapsing the entire delivery value stream—from idea to production—we incentivize customer obsession, results, and the elimination of waste
  22. 22. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. OCM Training Finance Product management Cloud business office Cloud leadership team Business alignment Sponsorship Outcomes KPIs Product teams at scale Business integration Two-pizza teams Modernization Innovation Security Operations Platform Two-pizza teams Cloud platform engineering Our approach to operating model transformation applies product principles in four key workstreams
  23. 23. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. OCM Training Finance Product management Cloud business office Cloud leadership team Business alignment Sponsorship Outcomes KPIs Product teams at scale Business integration Two-pizza teams Modernization Innovation Security Operations Platform Two-pizza teams Cloud platform engineering Today, we’ll focus on the two platform components of the product-based operating model
  24. 24. AMAZON CONFIDENTIAL Cloud enablement engine Enable agility, value, and governance at cloud scale
  25. 25. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. The cloud enablement engine is a product- based organization The products it creates enable the organization to accelerate cloud adoption, while keeping adoption sustainable and secure Its core mission is to free development teams to focus on maximizing the cloud’s benefits with their applications, instead of focusing on platform or governance concerns Customer value Customer experience Adoption Feedback Experiments Reduce time to value Decouple Empower
  26. 26. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Cloud business office Aligns the products and services offered by cloud platform engineering with the needs of enterprise customers and leadership Provides ongoing onboarding, training, and organizational change management to ensure that the organization successfully navigates and embraces the move to the cloud Cloud platform engineering Configures and codifies the AWS platform to align with enterprise standards for architecture, operations, security, and finance Packages and continuously improves these standards as self-service deployable products and consumable services There are two components of an organization’s cloud enablement engine
  27. 27. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Cloud business office Aligns cloud platform products and services with the needs of enterprise customers and leadership, providing ongoing management to ensure successful movement to the cloud Cloud business office (CBO) capabilities PeopleGovernance Architecture alignment Product management Delivery management Customer onboarding Financial management Org change management Training Agile execution support Status reporting Cost optimization Reporting & forecasting Invoice management Adoption support Curriculum strategy Sourcing & management Strategy & execution CommunicationsProvisioning Cloud knowledge hub Demand management Prioritization and roadmap Functional work decomposition Reference architecture alignment Technical work decomposition Engineering support 1 2 3 4 5 6 7 Integration Organizational alignment What products does the cloud business office provide?
  28. 28. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Cloud platform engineering Codifies differences between stock AWS service configurations and the enterprise’s standards, packaged and continuously improved as self- service deployable products to customers Cloud platform engineering (CPE) products PlatformOperationsSecurity Core platformCodified patterns Operate & manageBuild, test & deploy Detect & respond Configuration management Enterprise “stacks” Core networking Accounts, IAM & SSO CaaS/FaaS CI/CD & release management Configuration management Source code & artifact repositories Telemetry, alerts & insights Patch, backup & restore ITSM & self-service Threat & vulnerability management Security information & event management Incident response & forensics Define & enforce IAM & policy management Network security Secrets & encryption 9 10 8 What products does cloud platform engineering provide?
  29. 29. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Cloud operations Security operations Cloud leadership team Executives CEO COO CFO CDO CRO CISO CIO CTO CHRO Together, the cloud enablement engine’s teams support many internal customers Software development teams Sustain Optimize Grow 29 Cloud platform engineering Platform Operations Security Core platform Build, test & deploy Operate & manage Define & enforce Detect & respond Codified patterns PeopleBusiness & governance Architecture alignment Product management Delivery management Customer onboarding Financial management Cloud business office Org change management Training
  30. 30. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Product management Product design Product eng. & test Product operations Viability Desirability Feasibility Operability IT | Engineering manager Career development Accountable for team execution, delivery quality, team-member performance and development, and overall HR responsibilities IT | Engineers Feasibility & operability Accountable for product technical feasibility and delivery across the platform, operations & security; and engineering, testing & (again) operations IT | Scrum master Productivity Facilitates Agile process and ensures forward progress toward business outcomes by the product team IT | Product owners Singularly accountable for platform vision and its viability from a business perspective Viability Fin | Financial analysts Financial budgeting, tracking, and reporting; showbacks/chargebacks and cost optimization Workforce preparedness, communications, training, resource, and career management plans HR | OCM specialists Translates business objectives and governance requirements to platform architecture IT | Cloud architects Desirability The “cloud foundation team” is your first “product team” End-to-end accountability is established by creating a dedicated team of business, design, engineering, and operations disciplines
  31. 31. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Cloud foundation team How do you start your cloud enablement engine? Think big, but start small. Launch a cloud foundation team and a small number of development teams to start the flywheel. Scale as the customer’s cloud transformation accelerates and expands. Platform,governance&people PeopleBusiness & governance 31 Cloud platform engineering Platform Operations Security Architecture alignment Core platform Build, test & deploy Operate & manage Define & enforce Detect & respond Product management Delivery management Customer onboarding Financial management Codified patterns Cloud business office Org change management Training & applied learning Applications Software development teams Sustain Optimize Grow
  32. 32. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Cloud platform engineering Platform Operations Security Cloud business office Product Architecture Onboarding OCM Financial Delivery TrainingCloud leader Product owner Financial analyst OCM/training specialist Cloud architect Platform engineers Cloud business office Architecture alignment Product management Onboarding Financial management Training Org change management Delivery management Initial cloud enablement engine (6–12 months) Cloud platform engineering Platform Operations Security Cloud foundation team (0–6 months) Cloud enablement engine @ scale (12+ months) How do I build and scale a cloud enablement engine?
  33. 33. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Build the cloud talent you need from the people you already have Architecture Infrastructure Operations Security Business/IT alignment Project management Data Applications Cloud Enterprise Architect Cloud Operations Architect Cloud Security Architect Cloud Infrastructure Engineer Cloud Operations Engineer Cloud SysOps Admin Cloud Security Engineer Cloud SecOps Admin Product Owner Agile Scrum Master Cloud Data Engineer Cloud AI/ML Engineer Cloud Data Scientist Cloud Solutions Architect Cloud Software Engineer Enterprise Architect Operations Architect Security Architect Compute Engineer Storage Engineer Network Engineer Middleware Engineer App Platform Engineer Build/Release Engineer Capacity Planner Incident Management Security Engineer IAM Engineer Policy & Compliance Relationship Managers Portfolio Managers Senior Business Analyst Project Manager Product Manager Data Platform Engineer Database Admin Data Architect Enterprise Architect Solutions Architect Application Developer CloudroleTypicallysourcedfrom
  34. 34. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. AWS Cloud 101 basic education Role-based foundational cloud education Role-based hands-on ramp-up training Product team DevOps training Area of depth specialty training Target audience All stakeholders impacted by AWS Cloud adoption Stakeholders who will make decisions related to AWS cloud adoption AWS Cloud Platform team, Software Development teams, Operations teams AWS Cloud Platform team, DevOps teams Resources who need an in-depth understanding of security, advanced networking, or big data Optionsfor modeofdelivery • AWS Immersion Day • AWSome Day • AWS Essentials courses • Online training by third-party provider • Hybrid curriculum facilitated by an SME/mentor • Online training by third-party provider • Hybrid curriculum with AWS mentor • Hybrid curriculum with in-house mentor • Online training by third-party provider • DevOps immersion centers • Hybrid curriculum with AWS mentor • Hybrid curriculum with in-house mentor • Online training by third-party provider • Hybrid curriculum • Online training by third-party provider A hybrid curriculum is a combination of instructor-led training, whitepapers, videos, and online learning from AWS and third-party vendors AWS certification • Cloud practitioner • SA—associate • SysOps administrator • Developer • SA—professional • DevOps engineer • Security • Advanced network • Big data Help them along with a comprehensive approach to education and training
  35. 35. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. Why are you migrating to the cloud? How will the cloud drive business outcomes? Which applications are you thinking of for your first wave of migrations? What operational capabilities are needed to support these applications? Who should be on your cloud foundation team? How are you going to measure the team’s success (e.g., KPIs)? 1 2 4 3 5 Getting started: Five things to think about
  36. 36. © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved. • Work through the five questions internally • Schedule a people & operating model (“POP”) workshop • Create and enable a cloud foundation team during MRP • Ask your account managers about briefings/workshops on other migration topics: cloud business case, security topics, and a migration immersion day 1 2 4 3 Next steps
  37. 37. Thank you! © 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.

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