Organizations that expanded across multiple business streams can face challenges implementing a culture change. They know they need to operate more efficiently, but embracing and implementing change can be easier in theory than in practice. In this panel, hear from AWS customers about their lessons learned and best practices for implementing wide-scale culture change across their organizations.

1. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Sherry Stevens
Cloud Program Manager/Senior Project Manager NAIC
Jeffrey Olson
VP and Chief Data Officer / The College Board
Session Code: 194308
Culture Shock: How a Legacy, Siloed
Organization Can Move to the Cloud
Sterling Beane
Executive Advisor / Amazon Web Services

2. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Sherry Stevens
NAIC
Implementing Change at NAIC

3. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
About NAIC
• Who we are
• Where we are at on our cloud journey
• Why change is important to us
• Our challenges

4. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Keys In Our Change Journey
• Engagement with AWS Professional Services
• Catalyzed Platform Engineering Team
• Cloud Learning Paths
• Change management – it is more than just communication
• The people side of cloud is just as important as the
technical side!

5. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Some Things We Have Done
 Cloud panels – lots of audience questions!
o Why we are going to the cloud
o Day in the life of
 Engaged and enabled managers
• Change management model & information/FAQ
 Learning opportunities for everyone (sandbox, training,
certification)
 Demystifying the cloud for the business
 Strategic hires
 Modeling and encouraging a different way of working

6. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Some Next Steps
 Define our culture changes - top down and bottoms up
 Conduct training game days – generating fun and learning
 Implement metrics to gauge progress and inform change management
plan
 Develop DevOps learning paths
 Introduce new tools
 Update job descriptions for cloud and DevOps
 Practice migrations

7. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Recommendations
 Use a formal change management model
 Plan a change management work stream
 Use surveys for feedback loops
 Enable your managers – they play a key role
 Don’t forget about the people doing non-cloud work
 Don’t forget about the business people

8. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Jeff Olson
The College Board
Reflections on Culture Change

9. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
“Any organization that designs a
system…will inevitably produce a design
whose structure is a copy of the
organization’s communication structure.”

10. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

11. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

12. 12
B CA
1 2 3 4 5 6 7 8 9 10
Program Backlogs
Dev Team Backlogs
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

13. 13
B CA
1 2 3 4 5 6 7 8 9 10
Program Backlogs
Dev Team Backlogs
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

14. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

15. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
The White Paper

16. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
The External Validation

17. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

18. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

19. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

20. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

21. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

22. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

23. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

24. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

25. One language for…
Front-end applications
Catapult + Hyperloop
All AWS services
Our own microservices
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

26. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

27. Servers in a
data center
Servers on
AWS
Serverless
on AWS
Radically
cloud-native
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

28. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Technology Employee Engagement
+9 in One Year

29. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

30. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

31. 31
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

32. 32
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

33. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

34. 34
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

35. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.

36. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Q & A

37. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Thank you!

38. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Cloud Program Manager/Senior
Project Manager NAIC
sstevens@naic.org
Sherry Stevens
VP and Chief Data Officer / The
College Board
jolson@collegeboard.org
Jeffrey Olson
Sterling Beane
Executive Advisor / Amazon Web
Services
sbeane@amazon.com