1. Allan Roy S. Avenido
21 Napier Road East Ham E6 2SE London
Contact: +44 796 458 4177
Email: arsa_26@yahoo.com
WORK EXPERIENCE_________________________________________________________
04/2016 – 04/2016 Hotel Receptionist Trainee
Reception Academy
www.receptionacademy.com
Duties:
- Practical use of Opera PMS Version 5.0
- Creating reservations- Walk in and by phone
- Check-in / Check-outs
- Guest Interaction
- Room allocation
- Adjustments to a guest bill
- Billing and payments
09/2014 – 03/2016 Duty Manager. Supervisor
Benihana Steakhouse, London
http://www.benihana.co.uk
Duties:
- Taking responsibility for the business performance of the restaurant.
- Analysing and planning restaurant sales levels and profitability.
- Preparing reports at the end of the shift, including staff control and sales.
- Coordinating the entire operation of the restaurant during scheduled shifts.
- Organising and supervising the shifts of kitchen, floor and cleaning staff.
- Training and motivating staff by providing them with feedback.
- Taking directions and guidance from restaurant and assistant manager.
- Leading the team on each shift and ensure the company service standards are upheld.
- Working closely with other team members to ensure excellent service is provided to all customers.
- Responding to customer complaints.
- Meeting and greeting customers and organising table reservations.
- Advising customers on menu and wine choice.
- Maintaining high standards of quality control, hygiene, and health and safety.
- Preparing cash drawers and providing petty cash as required.
- Helping in any area of the restaurant when circumstances dictate.

2. 06/2008 – 03/2011 Dining Server
Benihana Steakhouse, London
http://www.benihana.co.uk
Duties:
- Provided the customers with a pleasant dining experience and quality service.
- Conducted final check of food items prior to serving customers to ensure quality maintenance.
- Ensured the cleanliness of dining area and food items before serving.
- Held responsibility of handling / serving all food items as per the policies of the state
- Worked in coordination with other departments to ensure that customers get quality service and
satisfaction.
- Assisted others in carrying out their part of preparing/serving meals.
- Maintained serving standards and followed all regulations while performing duties
EDUCATIONAL EXPERIENCE___________________________________________________
06/2004 – 05/2008 Bachelor of Science in Radiologic
Technology
Philippine College of Health Sciences,
Philippines
KEY SKILLS________________________________________________________________
- Certificate of completion for “Hotel Reception Procedures and Essentials of Opera PMS V5”.
- Level 2 Food Safety and Hygiene.
- Good Knowledge of Window Microsoft Office.
LANGUAGE SKILLS__________________________________________________________
Filipino Mother tongue
English Fluent. Advance
INTEREST_________________________________________________________________
- Travelling
- Reading books
- Listening to music
REFERENCES_______________________________________________________________
Ben Sun, Restaurant Manager Charlotte Concha, Supervisor
Benihana Steakhouse Benihana Steakhouse
Telephone: 02074942525 Telephone: 07479956006
Email: Yusun@benihana.com Email: charl.concha@yahoo.com