1. Mahammad Rafi S
Email: shaik.mdrafi66@gmail.com
Mobile: +91-9632143416
Career Summary
3.8 Years of experience in IT Sector with excellent technical skills summed up with knowledge of Java,
WebLogic, SQL, UNIX, Shell scripting and AWK.
• Good understanding & knowledge of ITIL, service/application management life cycle and Software
Development Life Cycle (SDLC)
• Experience of Application and service management environment.
• Participated in various brainstorming sessions with team to identify possibilities for further
improvements in process.
• Participated in design review, test result review and MOP review calls.
• Experiences in proposing enhancements to clients, getting CR’s approved and successfully deploy
with team work.
• Identified and proposed hardenings, worked with client to get them approved.
• Provided constant technical support for applications to ensure optimal durability and reliability –
Investigated and resolved technical operational issues of the applications.
• Maintained close collaboration with vendors to ensure timely support whenever necessary.
• Made effective and much appreciated suggestions for changes in the system applications, and gave
expert advices as to proper operation.
• Trained end-users by means of verbal personal instruction and specially designed documentation.
• Worked productively together with the engineering and customer-support departments (CSR
persons) and teams.
• Well aware of Remedy, ITSM and Change management ticketing tools.
• Experience in using Compuware/ vantage tool to monitor, generate the reports/ graphs for various
server parameters like CPU, disk space, context switches etc.
• Worked collaboratively with Compuware/ vantage development & management team to implement
the approved hardenings on setting up the alerts for various applications.
• Wrote custom script to reduce manual work and hence reduced cost of daily operations by
automation.
• Good knowledge on Unix Shell scripting & web logic
Core Competencies
• Strong analytical thinking, problem solving, creativity
• Interpersonal skills and team-work ability
• Skilled at handling documentation
• Time-management and timeline prediction

2. • Dedicated to finishing tasks by or even before the set deadline
Experience Summary
Total Experience : 3.8 yrs.
Designation : Software Engineer
Company Name : Information Systems & Management Consultants Pvt Ltd,
Bangalore.
Honors & Awards
• APEX- POB:
In appreciation of outstanding performance and team spirit.
• CME- PHOENIX:
Awarded for excellence in the BITS application, going beyond in analyzing complex issues and
winning the stakeholder appreciation.
Skill Exposure
Technologies : JJAVAAVA, UNIX, S, UNIX, SHELLHELL SCRIPTINGSCRIPTING, W, WEBEBLLOGICOGIC ANDAND SQLSQL..
Data Base : OORACLERACLE 99II, M, MYYSQLSQL
AAPPLICATIONPPLICATION SERVERSSERVERS :: WWEBEB LLOGICOGIC 10/ 1110/ 11GG/ 12/ 12CC
WWEBEB SERVERSSERVERS :: APACHE TAPACHE TOMCATOMCAT, APACHE HTTP, APACHE HTTP SERVERSSERVERS
OS : WWINDOWSINDOWS 2000/ 2003/ 2008, L2000/ 2003/ 2008, LINUXINUX, UNIX, UNIX
Documentation : PPROPOSALROPOSAL DDOCUMENTATIONOCUMENTATION, T, TECHNICALECHNICAL ANDAND DDESIGNESIGN DDOCUMENTATIONOCUMENTATION
Educational Qualification
B.Tech (2011):-Graduated in Computer Science Engineering from JNTU University, and passed with 67.7%
12th
(2007):- Passed with 88.7% from AP Board.
10th
(2005):- Passed with 89% from AP Board.
Projects
OBOT & BCH HUB - Dec 2011 to Jul 2012
Project Description: The One Bill Ordering Tool (OBOT) allows Bell Canada users to manage registration
and deregistration of One Bill customer profiles, updates to their affiliate accounts
and customer offers as well as view reports using a web-based interface. The OBOT

3. application will interact through the BCH Hub for routing of requests and responses
with the BCH affiliates & Conso Ensemble
Roles & Responsibility:
• Tracking new & open Remedy HD Cases;
• Analyzing and trouble-shooting OBOT application incidents;
• Investigation and resolution of system errors through use of the DigiTEK tool;
• Sanity testing for downstream components, such as BCH Hub, where required;
• Interfacing with Bell ExpressVu Technical Support and IBM where required;
• Managing the implementation of OBOT defect resolutions
Client : Bell Canada
Bell Business Portal (BBP/ ePortal)- Aug 2012 to Till Date
Project Description: BBP site is a central location for both Bell clients and Bell Business customers to have
access to many different on-line services, such as Billing, Ordering, Reporting, Administration, etc. There are
2 main services offered by the BBP; Web Server Security Integration for Protection and Single Sign On and
Bridge to Bridge (B2B) secure transaction processing.
The BBP Core Services consist of the following:
• User Authentication and Authorization
 Entrust GetAccess
• ID and Company Management
 Custom Built Java on Oracle Web Logic
• B2B Bridge
 Secure transactions for external systems to internal Bell systems
 Vordel
• Web Proxy
• Content Server
• Processing Server
• Metrics
Roles & Responsibility:
• Resolving incidents & adhering to the defined SLA (Critical, High). Working on
Medium/Low tickets based on priority
• Work closely with the IMC teams in quick service restoration, engaging the interface
teams, Root Cause analysis, etc
• Support BBP Production Weblogic 7/8/10 clusters. Troubleshooting all outages,
communication errors, SSL errors, etc.

4. • Assist Bell Delivery Team with installations of Weblogic CR’s, patches, fixes
• Support B2B Bridge on Weblogic 8.
Client : Bell Canada.
Bell Internet Troubleshooting (BITS)- Feb 2013 to Nov 2013
Project Description: BITS is an automated ticket reporting tool which will prompt the Service
Representatives through “Question driven troubleshooting”. It provides links to
support documentation and recommends trouble out code summary. The benefits
BITS will provide are to standardize troubleshooting across all “sites” and lines of
business, thus ensuring a consistent customer experience. BITS shortens the
learning curve faced by new agents as well as helps to transition tenured agents into
new processes. The tool will have an Average Handling Time / Call Back Rate (72
hours), Usage Compliance and Customer Satisfaction.
Roles & Responsibilities:
• Analyzing and trouble-shooting BITS application incidents;
• Managing the implementation of BITS defect resolutions;
• Interfacing with Bell partners and CGI business units where required;
• Responsible for the Web connection;
• Sanity testing for downstream components.
Client : Bell Canada.
Online Bills and Payments (OBP)- Dec 2013 to Till Date
Project Description: OBP application will support the less complex needs of SMB (Small and Medium
Business) customer accounts. It allows the end-user to retrieve/view/pay current bills, and view past bills,
by presenting a summarized view of each bill (amounts, dates, accounts, services), including the capability
to download a PDF image or print the displayed information from a browser, for a complete set of
alternatives to satisfy end-user functional requirements about bills details. OBP application is divided in two
sections called OBP Dashboard and OBP Bill Presentment.
Roles & Responsibility:
• Resolving incidents on OBP& adhering to the defined SLA (Critical, High).
Working on Medium/Low tickets based on priority.
• Engaging the interface system teams
• Regular updates to the production guide, should there be a change in the
OBP system or related components, change in team contact details, CR
(Change Requests), etc.
• Work with Delivery and assisting them on implementing CR’s
• Updating the Incident worklog on ITSM tool, take appropriate measures in
– Assigning tasks to other teams or in some cases, re-assigning tickets to

5. other teams, Update the ticket status (Resolved, Pending, In Progress,
Closed)
• Engaging the Infrastructure team (IBM in this case) if any OS or server
related issues observed. For ex – Server not reachable, Need for server
reboot, Disk memory full, other hardware related issues.
• Engaging the CGI DBA and IBM DBC teams as necessary. Help co-ordinate
between the CGI DBA and IBM DBC teams as necessary.
• Work closely with the IMC teams in quick service restoration, engaging the
interface teams, Root Cause analysis, etc.
• Update monthly Application Performance reporting (APR)
• Participate in regular operations meetings
Client : Bell Canada.
Personal Details
Father’s Name : Mr. Mahaboob Bahsa S
Date of Birth : June 13th
, 1990
Strengths : Integrity, Energetic, Punctuality and Relationship maintenance.
Hobbies : Cooking, Reading technical books, knowledge sharing
Date:
Location: Bangalore Mahammad Rafi S

6. other teams, Update the ticket status (Resolved, Pending, In Progress,
Closed)
• Engaging the Infrastructure team (IBM in this case) if any OS or server
related issues observed. For ex – Server not reachable, Need for server
reboot, Disk memory full, other hardware related issues.
• Engaging the CGI DBA and IBM DBC teams as necessary. Help co-ordinate
between the CGI DBA and IBM DBC teams as necessary.
• Work closely with the IMC teams in quick service restoration, engaging the
interface teams, Root Cause analysis, etc.
• Update monthly Application Performance reporting (APR)
• Participate in regular operations meetings
Client : Bell Canada.
Personal Details
Father’s Name : Mr. Mahaboob Bahsa S
Date of Birth : June 13th
, 1990
Strengths : Integrity, Energetic, Punctuality and Relationship maintenance.
Hobbies : Cooking, Reading technical books, knowledge sharing
Date:
Location: Bangalore Mahammad Rafi S