1. Allan Gordon
155 West Main Street #202, Vernon - Rockville, CT 06066 (860) 604- 2919 | ajgordon87@yahoo.com
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E D U C A T I O N
A + Certification, July 2016
American Institute, West Hartford, CT | Computer Networking and Security Program | Graduate 2016
Computer Technology:
 Ability to troubleshoot different issues causing a PC to malfunction including hardware, software and
malware issues. A + Certification.
 Understand the principles of computer operation including hardware and software interactions.
 Proficient with core operating systems from Microsoft Windows XP Professional, Vista Business, and
Windows 7 Professional.
Networking |Networking Security:
 Ability to prevent, detect, remove and identify security threats to a network.
 Ability to configure for internet access.
 Understand the principals and practice of computer networking.
“Hands-On” Skills Training:
 Fluent use of Microsoft Officeapplications
 Program macro’s in excel
Johnson & Wales University, Providence RI
Completed coursework towards Computer Science, Jun 2007
 Computer help desk, installed computers, machine imaging and troubleshooting: Work study at
Johnson & Wales IT department.
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W O R K E X P E R I E N C E
The Jumping Frog, Hartford, CT | Shipping Manager | June 2007 to present
 Customer relations on phone and in person.
 Manage computer systems – remove hardware.
 Catalog and Organize Merchandise – Ship and sell merchandise.
 Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy
of incoming or outgoing shipment.
 Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
Macy’s West Hartford, CT | Cashier | June 2006 to June 2007
 Greeted customers and ascertain what each customer wants or needs.
 Recommended, selected, and helped locate or obtain merchandise based on customer needs and
desires.
 Compute sales prices, total purchases and receive and process cash or credit payment.
 Answered questions regarding the store and its merchandise.
 Maintained knowledge of current sales and promotions, policies regarding payment and exchanges,
and security practices.