1. PHONE (682)465-5293 CHASIDY.LEFTRICK@GMAIL.COM
CHASIDY L. LEFTRICK
S KIL LS & O BJE C T IV E
To obtain a position in a growth-oriented organization that seeks an ambitious and a career conscious person and
where my acquired skills and education will be utilized toward continual growth and advancement.
PROFESSIONAL EXPERIENCE
Towers Watson Richardson, TX (October 2015- Present)
Application Data Processing
• Process applications for Medicare recipients during annual enrollment period.
• Provide Medicare recipients with plan coverage information.
GM Financial Arlington, TX (March 2015-October 2015)
Customer Service Representative Coach
• Deliver a positive customer experience while servicing loan inquiries from consumers, dealerships,
branches, financial institutions, credit agencies and various third parties.
• Maintain business knowledge related to auto financing, contract information and interest calculations and
understand key processes
• Provide assistance navigating GM Financial.com and general instructions on password and security
question resets as well as assistance with navigating payment options to promote customer self-service.
• Validate credit reporting with payment transactions to ensure Fair Credit Report Act (FCRA) compliance
to minimize exposure to legal litigation and customer dissatisfaction.
Capital One Auto Finance Plano, TX (Jan 2014-Jan 2015)
Sr. Operations Production Coordinator- Total Loss Recovery
• Responsible for managing a queue of customer files with limited supervision or guidance.
• Collected on delinquent auto loans balances after total loss of the vehicle.
• Provide world-class customer service through daily interaction with all customers.
• Consistently work to recover funds over projected forecast each month.
• Answer inbound calls to provide resolution or if needed, managed the escalation required for issues,
questions, requests.
Loan Origination Specialist
• Providing quality customer service while addressing customers’ auto finance needs.
• Perform credit checks, review credit bureau reports to determine financing eligibility, calculates proof of
income, perform security checks to verify identity.
• Has received accommodations for providing world class customer service for 3 months in a row.
• Responsible for fielding inbound calls from customers, answering questions, and speedy resolution of
issues utilizing all available channels.
Ernst & Young (Select Staffing) Dallas, TX (April 2013-Oct 2013)
Customer Service Representative
• Contacted new employees by phone, email, or fax to follow-up on outstanding documentation.
• Screened new employees to qualify them for the Work Opportunity Tax Credit Program.

2. TYC - McFadden Ranch (Halfway House) Roanoke, TX Juvenile
Correctional Officer (June 2010 - Aug 2012)
• Implemented policies, procedures and techniques to ensure public safety, security and control of
juvenile offenders.
• Maintained order ensuring sight and sound supervision of juveniles. Monitored cameras and
inspected living units to locate contraband and to report on conditions affecting the
health and safety of juveniles. Checked on juveniles deemed to be special risks or who are on
security status; reports critical conditions and incidents to appropriate authorities.
• Served as the group leader to a small group by reviewing and assessing their adjustment
and functioning; meets daily with assigned group members and receives detailed instructions
from supervisors and professionals on the treatment strategies and techniques to be followed for
individual members of the group.
• Observed, records and reports health symptoms, behavior and other significant problems of
juveniles, and assisted in the processing and dispensing of medical orders and medications.
• Led and directed juveniles in recreational activities. Transported or escorted offenders to and from
various activities, i.e. community service, medical trips, court visits and discharge trips.
Professional References Available Upon Request