1. Patty Maloney
316 Magnolia Creek Walk (904) 207-0264
Ponte Vedra FL 32081 patty.maloney@comcast.net
______________________________________________________________________________________________
[Type here]
Objective
To place myself in a position in an established company that supports my desire to increase my exposure to the various
facets of processing and supporting all aspects of a production support or project related environment.
Qualifications and Skills
Serves as application owner to provide front line production support for agent rating application for over 30 states
which includes triage and resolution of production bugs, service requests and enhancements
Researches production issues by using issue logs, work requests, previous triage tickets and reviewing Tealeaf
sessions
Captures business requirements and translates them into testable functional requirements
Creates test cases based on details provided in functional requirements
Works with development team to determine technical solution and root cause analysis
Skills: Analysis, problem solving, documentation, verbal and written communication, process documentation,
training
Application Experience: Word, Excel, Outlook, Application Lifecycle Management (ALM), Tealeaf and WinSQL
Related Experience
Computer Sciences Corporation Falls Church, Virginia
System Analyst Associate Professional
2012 – Present
Monitors production application alerts and provided triage support and solutions for all priority level tickets
Coordinates with the business to ensure all business requirements are accurately documented and reflected in
the tickets
Coordinates with the development team to ensure all business requirements are understood and supported by
the solution
Supports reporting requirements by providing daily updates of the status of the tickets and the overall workload
for the team
Works with development team to resolve defects found in all test environments as well as production
Creates test plans to ensure positive and negative testing occurs during functional testing in multiple test
environments
Participates in the coordination of code movement within the test environments which includes representation of
all changes that are rolled every month
Performs disaster recovery tests to ensure system availability and functionality
Acts as primary contact between IT and the business for all ticket updates
2. Patty Maloney
316 Magnolia Creek Walk (904) 207-0264
Ponte Vedra FL 32081 patty.maloney@comcast.net
______________________________________________________________________________________________
[Type here]
Related Experience, continued
Kemper Jacksonville, Florida
Business System Analyst
2011 – 2012
Monitored production application alerts and provided triage support and solutions for all priority level tickets
Prepared and distributed weekly and monthly reports including:
o Warranty Report
o Tickets Greater than 45 Days Old
o Finalized List
o Convert to Package
Assisted in Bundle Management duties which included approving or rejecting new bundles, archived completed
work requests, multiple releases and production support tickets
Assisted in Change Control duties including verifying information on Change Request Form and approving or
rejecting change requests
Assisted in Environment Coordination duties including verifying information provided is correct within the
packages for both Harvest and Endevor, which includes cross referencing information from packages against
Master Schedule and then providing approvals for packages to move to the next stage
Kemper Jacksonville, Florida
Claims Coordinator
2005 – 2011
Received and processed requests for coverage confirmation in Guidewire system and legacy systems
Completed analysis to determine if the claim in question required additional documentation to validate or deny
coverage
Received and processed requests for banking tasks, including stop pays, cancels and exception reports for both
Guidewire and legacy systems
Assisted with researching, entering and sending law suits to the appropriate Claim Manager
Assisted with verifying and processing large claim checks in Guidewire and legacy systems, in addition to
notifying the Claim Manager if reserves needed to be increased
Assisted with entering Catastrophe notification in Guidewire and legacy systems and notifying Claim Managers
Developed and maintained a favorable working relationship with internal and external sources, e.g. banking
personnel, adjusters, clerical support, etc.
3. Patty Maloney
316 Magnolia Creek Walk (904) 207-0264
Ponte Vedra FL 32081 patty.maloney@comcast.net
______________________________________________________________________________________________
[Type here]
Related Experience, continued
Kemper Jacksonville, Florida
Office Services Clerk
2001 – 2005
Received, opened, sorted and delivered all incoming mail
Received, recorded and delivered incoming packages from Federal Express, UPS, Airborne and DHL using the
Pitney Bowes Arrival system
Shipped outgoing Federal Express packages and assisted in tracking these packages when necessary
Floor responsibilities included:
Stocking and cleaning of common spaces
Principal point of contact for office copiers, printers and fax machines
Maintenance of floor plans
New employee set up
Timely fulfillment and delivery of supply requests
New hire training and mentoring of new Office Services staff which included:
Supply fulfillment and delivery
Incoming and outgoing mail handling
Floor responsibilities
Copy and assembly jobs
New Hire process
Principle point of contact for communications between vendors, post office and field office
Implemented cost control methods to ensure the most efficient method of mailing
Education
Elgin Community College; Associates in Science
Elgin High School; High School Diploma