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Catholic Education Office Deploys the Alcatel-Lucent OpenTouch Solution To Streamline Its Administration & Support Functions


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The Catholic Education Office deployed the Alcatel-Lucent OpenTouch solution to streamline its administration and support functions. Learn more about OpenTouch Business Edition at:

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Catholic Education Office Deploys the Alcatel-Lucent OpenTouch Solution To Streamline Its Administration & Support Functions

  1. 1. 1 COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. EXTERNAL CATHOLIC EDUCATION OFFICE CATHOLIC EDUCATION OFFICE DEPLOYS THE ALCATEL-LUCENT OPENTOUCH SOLUTION TO STREAMLINE ITS ADMINISTRATION AND SUPPORT FUNCTIONS CUSTOMER INFORMATION • The Catholic Education Office of the Archdiocese of Canberra and Goulburn operates 56 Catholic schools across the Archdiocese, with the aim to contribute to the creation of an Australian community that is highly educated, skilled and cultured. Such a community will be marked by a vigorous intellectual and cultural life, accessible to all. CHALLENGES • Maintaining Existing End of Life (EOL) multi-vendor platforms • Homogenising multi-vendor / legacy platforms for support and on-going management purposes • Finding a vendor capable of providing enhanced features and functionality to support the education industry (Whiteboard recording, multi-site web seminars, interactive whiteboards) • Sourcing a vendor capable of providing a single platform to support all CEO sites in a hosted platform architecture PRODUCTS, SOLUTIONS AND SERVICES • Alcatel-Lucent OpenTouch™ Business Edition BUSINESS AND TECHNICAL BENEFITS • Cost reductions - Cost reductions through a hosted telephony solution - zero ISDN line rental costs, free local and on-net calls, and lower telephony maintenance costs • Enhanced functionality – multi device, multimedia and multiparty • Improved productivity through the ability to make and receive calls in multiple places and on multiple devices “Traditionally, schools looked after their own phone systems. By moving them onto OpenTouch Business Edition and giving them the ability to connect and collaborate, we can help the schools in our network reduce the cost of maintenance for their phone systems. This means they can focus on investing more on enhancing the education service for the students” -Greg Cork, Assistant Network Manager, Information, Communication and Learning Technologies DEAL FACTS AND FIGURES CUSTOMER DETAILS • Deal won: November 2012 • Implementation date: February 2013 • Business Partner: TransAct • Location: Australia • Vertical: Education • Users: approx 300