1. Akshaya V.R,
Age- 24|Female
+91-9566080028 |akshaya92ram@gmail.com
B.Com
SDNB Vaishnav College for Women Chennai
Bachelors of Commerce
KeyCoursework:Accounting, Economics and Commerce
Percentage:74%
2010 –2013
Sri SitaramVidhyalaya Matriculation Higher Secondary School Chennai
Class XII (Accounts, Commerce and Business Mathematics)
Percentage:89.25%
2009 –2010
ACADEMICQUALIFICATIONS
JOB RESPONSIBILITIES
 Timely completion of all the recordkeeping tasks related to depositing the money into
employees’s 401(k) account
 Completion of rollover requests, loan repayments and adhere to the forward pricing rule and
other regulations within Defined Contributions.
 Ensuring a high quality customer experience, elevating customer satisfaction while adhering to
the SLA’s and work processes thereby ensuring to minimize potential & actual financial losses.
 Assisting client facing team in loan repayments providing support for them in escalated
scenarios, act as a knowledge bridge between Operations and client facing team updating the
exception matrix.
 Point of contact for onshore partners related to process, engaging them on process related calls
on behalf of my team.
 Point of contact for all the associate engagement activities which includes onboarding new
associates into the team and conducting monthly and quarterly team building activities.
Position: Senior Associate (Fidelity Investments – Financial BPO):
Time Frame –Feb 2014 - May 2016
 Transitioned Loan Repayments and also involved in updating the Standard Operating
Procedure (SOP) for the same.
 Implemented process improvements which reduced the risk of incorrect processing by
automating the manual process involved in Loan Repayments.
 Involved in training new associates into the process and ensured that they come up the
learning curve.
PROFESSIONALEXPERIENCE TOTAL EXPERIENCE: 2 years& 3 months
Sri SitaramVidhyalaya Matriculation Higher Secondary School Chennai
Class X
Percentage:74.6%
2007 –2008

2.  Computer Skills: Microsoft Office, TALLY software.
 “Zero Defect award” - For exemplary performance with no errors.
 Single Point of contact for all the employee engagement activities within my previous organization.
 Languages known:English,Tamil and Hindi (Read and Write)
 Member of ROTRACT club which conducts many career building sessions.
 Conducted sessions forcollege and schoolstudents on careerbuilding.
 Travelling and cooking
Facebook:https://www.facebook.com/akshaya.ram.14
SOCIAL
EXTRACURRICULAR ACTIVITIES& HOBBIES
SKILLS AND VOLUNTARYEXPERIENCE