PARSEC application services for Cisco VOIP

1. App
integration
services
Custom
apps
MARS
off-the- shelf
apps
App
integration
services

2. MARS off-the- shelf applications
overview
Emergency
1-touch
conference
app
VOIP
notification
app
Background
image app
Phone
Lock app
Personal
and external
Directory
app
Eavesdrop
and
whisper
app
Caller
details app
Supports
CUCM v8.x
to 10.x
Application
server supports
VMware
Supports
most Cisco IP
phones
Meet Me
password
app

3. MARS phone lock application
User can
unlock
phone
User can
lock
phone
IT admin can
centrally
schedule
locking
unlocking
Simple ,
popular
application
Prevents
unauthorized
outgoing
PSTN calls In locked
state- allows
emergency
PSTN calls
All incoming
calls
allowed
during
locked state

4. MARS Meet Me password
application
Allows
PSTN log-
in
Allows IVR
based secure
login using
password

5. MARS caller details application
useful for
protection of
lady
employees
Detailed
CLI –like
that on a
mobile
phone
Picks up
fields from a
mirrored
corporate
database Suitable
for not
picking up
nuisance
calls
Allows
personalised
greetings

6. MARS silent listen-in and whisper
application
Useful for
office as well
as contact
center
Allows
whisper to
agent
without
customer
hearing
Suitable for
on-the-call
training
suitable for
line and QA
managers
Allows
silent
listen-in of
agent call
Suitable for
office
security

7. MARS VOIP
Notification
application
Recorded
voice
broadcast
Text
messaging
broadcast
Real time
voice
broadcast Personal
and external
Directory
app
Acts as
backup to
PA system
Can be
integrated
with an IP
PA system
Allows group
wise
broadcast-
helps prevent
general panic

8. MARS personal and external
directory application
Personal
calling
directory
searchCaller details
app: name ,
company,
designation
Maintains
external
calling
directory

9. MARS Panic button application
One touch
conference
Useful
during
emergencies
instant
conference
among key
managers

10. MARS Background
image application
IT admin can
load
company
logo centrally
IT admin can
load occasion
based festive
symbols
centrally
Suitable
for internal
promos
and events