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Programmable
Communications
with Twilio
Tomasz Pindel | co-founder
Voucherify
Introduction
Agenda
● Why do we use Twilio?
● Twilio features overview
● Twilio in action - demonstration
● Q&A
Problems
● Customer relationship management
○ Automating customer care calls
○ Automating sales calls
○ Recognizing your c...
Communication spectrum
Twilio features - messaging
● Messaging (inbound / outbound)
○ SMS (text)
○ MMS (picture)
○ In-App chat
Twilio features - Authy
● SoftToken
○ Get a new authentication code every twenty seconds.
○ Recommended for employee, part...
Twilio features - Voice & Video
● Voice & Video
○ Phone to Phone (through global network of over 3 200 carriers and contro...
Solving problems with Twilio - use case
● Customer buys voucher for NodeJS consultancy
service.
● He receives a text messa...
How to?
Summary and benefits
● Simplicity - REST API - get start in less than 5 minutes
● Support - several SDKs
● Super network (...
Thank you for attention!
Questions?
https://github.com/rspective/voucherify-twilio
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You will find example of integrating SMS/voice call API with vouchers infrastructure. Code samples: https://github.com/rspective/voucherify-twilio

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Programmable communications with twilio

  1. 1. Programmable Communications with Twilio Tomasz Pindel | co-founder Voucherify
  2. 2. Introduction
  3. 3. Agenda ● Why do we use Twilio? ● Twilio features overview ● Twilio in action - demonstration ● Q&A
  4. 4. Problems ● Customer relationship management ○ Automating customer care calls ○ Automating sales calls ○ Recognizing your customers when they call ○ Integrating communications with helpdesk and CRM ○ Call tracking ● Notifications for marketing and appointments ○ Masked phone numbers ○ Automated surveys ● Channels to communicate with employees
  5. 5. Communication spectrum
  6. 6. Twilio features - messaging ● Messaging (inbound / outbound) ○ SMS (text) ○ MMS (picture) ○ In-App chat
  7. 7. Twilio features - Authy ● SoftToken ○ Get a new authentication code every twenty seconds. ○ Recommended for employee, partner, and customer access to confidential portals and web apps. ● OneCode ○ Dynamic authentication codes generated on-demand. ● OneTouch ○ Approve or deny the authentication request with a simple yes/no question. ○ Push notifications alert on a previously authorized smartphone. ○ Recommended for implementing mechanism to confirm a transactions.
  8. 8. Twilio features - Voice & Video ● Voice & Video ○ Phone to Phone (through global network of over 3 200 carriers and controlled by REST API) ○ App to Phone (a WiFi or data connection controlled by Twilio REST API) ○ App to App (a WiFi or data connection controlled by Twilio REST API) ○ Many to Many (audio conferences for VoIP apps, mobile phones, IP phones, landlines - controlled by REST API) ○ VoIP to Anywhere (connect existing voice infrastructure to Twilio using the SIP protocol)
  9. 9. Solving problems with Twilio - use case ● Customer buys voucher for NodeJS consultancy service. ● He receives a text message with code to redeem. ● He can use the code whenever he wants. Service is being activated by sending code through SMS. ● As a result customer receives a phone call from consulting company.
  10. 10. How to?
  11. 11. Summary and benefits ● Simplicity - REST API - get start in less than 5 minutes ● Support - several SDKs ● Super network (carriers / developers) ● Business model ○ No upfront commitments ○ On-demand scale
  12. 12. Thank you for attention! Questions? https://github.com/rspective/voucherify-twilio
  • ukaszWiktor1

    Apr. 5, 2016
  • AdrianWilczek

    Apr. 5, 2016
  • JudgeTheWicked

    Apr. 4, 2016

You will find example of integrating SMS/voice call API with vouchers infrastructure. Code samples: https://github.com/rspective/voucherify-twilio

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