1. Ahmed Jalaluddin
Profile:
• A dynamic, solutions-driven individual with an aim to contribute and make a
difference to everything I do.
• Highly motivated and experienced, with a positive and confident outlook, enjoy
overcoming obstacles which require discipline, enthusiasm and no small measure of
mental or physical aptitude.
• Have excellent customer interaction skills with the commitment to deliver quality
standards.
Key Skills & Competencies:
• Confident and articulate communication skills, at all levels.
• Excellent interpersonal and high level relationship building skills.
• Initiative and drive problem solving and decision making.
• Demonstrated ability for accuracy and thoroughness.
• Highly organised with the passion to work effectively under pressure.
• Ability to work and lead a team through different challenging situations.
Why me?
• Excellent time management and organizational skills.
Email: ahmed.jalaluddin9@gmail.com
Mobile:+ 971 55 2543638
Date of Birth: 08 June 1985
Nationality: Indian
Marital status: Single
Valid UAE Driving License
Visa Status: Employment

2. • Enthusiastic and self-motivated.
• Great communication and handling skills.
Career Summary
Designation: Sales Executive cum Coordinator, SkyNet, Dubai
Tenure: September 2014 – Present
• Contacting potential clients for maximum sale of our services.
• Enhancing relationship with existing clients and providing excellent after-sales
services.
• Liaising with other staff regulatory authorities, suppliers and clients.
• Managing activities of shipments, tracking and coordinating with different department
for timely clearance.
• Negotiating with domestic customers, as intermediary for foreign customers, to
resolve problems arrive at mutual agreements.
• Handling projects and agent service inquiries, preparation of sales report on monthly
basis.
• Being updated with competitor’s rates and promotional activities.
• Freight charges negotiation with airlines.
Designation: Retail Sales and Customer Service Executive, Aramex, Dubai
Tenure: April 2012 – June 2014.
• Assisting existing and potential customers with courier services in various offices
around Dubai including the head office and retail outlets.
• Preparation of rate requests for sales staff, customers and agents.
• Handling all cash and credit card transactions.
• Providing cash and credit quotations for individual shipments and corporate clients.

3. • Promoting value added services and including insurance and international mailbox –
‘Shop and Ship.’
• Liaising with the cargo team on logistics and quotations.
• Keeping a tab on daily production reports and monthly sales reports.
Designation: Administration officer at Print Feed Pvt LTD. Bangalore, India
Tenure: June 2011 - January 2012
• Maintaining daily production reports and monthly sales reports.
• Handling and maintaining all cash inventories.
• Handling of daily cash for the petty cash expenses with proper documentation.
• Provided support for Marketing Department with quotations, collections and
payments.
• Maintained relationships with existing corporate clients ensuring timely and quality
delivery, meeting urgent requirements, and appropriate cost reductions.
• Managed purchase orders and monthly sales reports.
• Train new recruits to face the market and handle calls and necessary job
requirements.
Designation: Senior Customer Service Agent, Jet Airways Pvt. Ltd., Bangalore International
Airport
Tenure: October 2007 – May 2011
• Assisted domestic and international passengers through the logistics of lost baggage
in a prompt and transparent manner.
• Liaised with customers and accounts department for damage assessment, baggage
insurance and compensation.
• Prepared hazardous material, damage goods, lost baggage reports considering
avoidable costs.
• Performed a variety of routine administrative support duties, including reporting and
general accounting functions.
• Assisted the HR department with customer service feedback, areas of front-line
improvements, staff schedules and ad hoc reports.

4. Academic Qualifications:
 Master’s in Business Administration, Mumbai University, India, 2009.
 Bachelor of Business Management, Mangalore University, India, 2007.
 Professional Courses, Jet Airways Pvt. Ltd. - Dangerous Goods Regulation, Sabre
(check-in), World Tracer Management, Customer Service Excellence, and Basic Airport
Handling.
Computer Skills
• Proficient in MS Office – Word, Excel, PowerPoint, Outlook, Adobe Photoshop.
• Well-versed in airline IT software – Sabre (check-in) and World Tracer
Management.
• Well-versed in courier and logistic software – Info axis (Aramex).
Extra Curricular Activities:
• University football captain and student coach, 2004-2007.
• Coordinate football days for staff recreation including organizing sponsors.
• Represented various football clubs in District Football league.