1. Ahmed Shanan
PERSONAL DATA
Full Name: Ahmed Ghareeb Emam Shanan
Date of Birth: 2nd
of April 1991
Nationality: Egypt
Marital Status: Single
Location: maryotia, Giza, Egypt
CONTACT INFO
Mobile: 01220502930
Phone: 01065555724
Email: ahmedghareeb01@gmail.com
PROFESSIONAL EXPERIENCE
Jan 2016 to Present
(11 months)
Custodian at Sigma Captial
Giza, Egypt, Egypt.
Industry: Financial Services. Company Size: 101-500 employees
Apr 2015 to Jan 2016
(9 months)
Call Center Agent at Teleperformance
Cair, Egypt.
Industry: Consumer Services. Company Size: More than 1000 employees
Working in DU account, Handling English calls,solving problems and issues for
customers and dealing with many nationalities in Dubai
Oct 2014 to Dec 2014
(2 months)
Student (intern) at Berlitz
Cairo, Egypt.
Industry: Education
Work Force Passport Scholarship
Effective Communication Skills from (Dale Carnegie Training)
Four levels of English course.
Learned soft skills:
Communicating Effectively
Giving successful presentations
Time Management
Problem solving and decision making
Business writing
Coping with change
Made a Project (Business plan and Presentation): It was a great opportunity to use
these
skills in a real live, because I was the Leader for that project. Finally, we succeeded.
May 2014 to Aug
2014
(3 months)
Call Center agent in high value at Vodafone
Cairo - Maadi, Egypt.
Industry: Telecommunications
Handled issues, solved problems for the customers, and reach the satisfactions for
the
customers.
Oct 2012 to Jun 2013
(8 months)
Call Centre agent at American groups
Cairo & Giza, Egypt.
Industry: Food and Beverage Production
Made orders for the customers, solved their problems, handled issues and reach the
satisfactions for the customers
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CV produced on 18th of Dec 2016 by

2. EDUCATION
2008 - 2012 Bachelor of Tourism department in Tourism and Hotel management
Helwan University, Egypt.
Overall Grade: Very Good
2008 Thanaweya Amma, nahya high school, Egypt.
ACHIEVEMENTS
I had a Project in Work Force Passport Scholarship. We had to finish the Business plan and the presentation about
the idea of the project. at that time, I was the leader of the project I had to organize all the process to complete our
project. So, I organized the duties for each one and I pretended as a supervisor to make sure that everyone did
everything well. And then, I organized all of their (my team) achievements.
I have learned how to manage a team, communicate well with people and organize the tasks. Also, make
brainstorm with the team to find a suitable idea for all of us..
CERTIFICATES AND TRAININGS
May 2016 Bookkeeping License
Nov 2011 Ticketing reservation at Egypt Aire
Made reservation for passengers, solved their problems and confirmed the tickets.
for 2 months
Aug 2010 ICDL
LANGUAGES
• Arabic: Fluent.
• English: Advanced.
TOOLS AND TECHNOLOGIES
• Intermediate in ICDL and E-marketing.
AREAS OF EXPERTISE
• Intermediate in Customer Service .
• Beginner in Custodian .
KEY SKILLS
Analytical, Organizer, Flexible / Adaptive, Handles Stress, Team Player
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CV produced on 18th of Dec 2016 by