Seeking a challenging position that matches my skills, qualifications and experience in a reputable organization in order to achieve a continuous growth in my career and increase the value of my contribution to the company..

1. Heba Rashad mohammad Mahmoud
Tel : +97143471949
Mobile : +971509270295
E-mail : hoppyfun2008@yahoo.com
Address : Al Barsha, Dubai, UAE
Career Objective:
I am seeking a position to utilize my skills and abilities in the Environment that offers
Professional growth while being resourceful, innovative and flexible.
Education:
Graduated from Al alsun faculty English department
Ain shams University, Cairo, Egypt, May 2011.
Grade : Good
Qualifications:
English course at Berlitz.
Translation course at Ain shams university.

2. Career Experience:
 Technology 2000 institute September 2011 Till December 2012
Place : Egypt/ Dokki
Position : English Instructor.
 Dar Faisl Private School September 2012 Till December 2013
Place : Egypt/ Haram
Position : English Teacher.
 Mobinil
 May 2013 Till April 2014
Place : Egypt
Position : customer service representative.
 HSBC
 May 2014 Till Feb 2016
Place : Egypt
Position : customer service representative.
Tasks At Hsbc:
_ Handling angry customers.
_ Tele marketing task : approach customer to issue supplementary Credit card through the
phone and I achieved high numbers.
_ Aware of Compliance , Anti Money laundry and financial crime risk .
 Waqt Al injaz Real Estate.
 March 2016 Till now
Place : Egypt
Position : Executive Secertary .

3. Skills:
Language Skills:
 Arabic : (Mother Tongue)
 English : (Excellent)
 German: fair
Computer Skills:
 Very good MS Office skills (Word, PowerPoint and Excel)
Soft Skills:
 Very Good Communication Skills
 High Presentation Skills
 Ability to Work Under Stress
 Active and Self Motivated
 Team Player
Social Activities:
Resala Charity Association:
 Member of a team responsible for organizing blood donation campaigns.
 Attracting new volunteers.
 Publications and marketing for the blood bank activity inside Resala.
Hobbies:
 traveling, Tennis & Reading

4. Personal Information:
Date of Birth : 24th
of April 1990
Nationality : Egyptian
Marital Status : married and my husband works at UAE and I have Resedintial Visa
and Emirtaes ID.