This document is a resume for Haidey Alaa El_Din Gaber Saleh. She has a B.Sc. in commerce from Alexandria University and is currently working as a sales agent in Dubai. Her previous work experience includes roles in customer service, administration, and insurance sales in Egypt. She is fluent in Arabic and English and has taken professional courses including ICDL, TOEFL preparation, and general conversation.

1. HAIDEY ALAA EL_DIN GABER SALEH
Unite d a ra b e mira te s (a buha il )be hind e l a lquia da me tro sta tion
E-M A IL:HA ID E YSA L E H9 9 0@ GM A I L . COM
M OBILE: (+002) 01011165 1 92 W HA T S A PP/ 05543957 5 8( UA E NUM BER)
EDUCATION
 B.Sc. of commerce -English section (Accounting), Alexandria University 2013.
 High School Diploma, NabaweyaMousa experimentalSecondary School Egypt.
EXPERIENCE
Currently (Dubai)
Sales agent at Dolce Mondo trading (gold and silver accessories )
 Promoting company products
 Providing good customer care
 Responding to customer needs and meet their expectations
 work places ( dubai mall,merdif city center,dubai festival city )
December 2015 (Egypt)
Customer Support Team Leader Stylish Eve Incorporation
 Ensuring customer satisfaction
 Answering customers questions and responding to their complains
 Promoting company products and advise customers about the products
Jan 2015 ~ November 2015 (Egypt)
Customer Service Agent Sutherland global services(schlumbergeraccount)
 Handling foreign customers calls
 Ensuring customers satisfaction
 Managing petrol trips around the world from start location to end location
Jan 2014 ~ December 2014 (Egypt)
Adminidtrative Assistant and Recruitment Generalist American language institute
 Managing the whole work in the branch and monitoring the work in the different sections
 Performing all the administrative and paper work
 Making interviews to hire new staff or instructors and filtering them
 Monitoring the performance of the sales department

2. June 2013 ~ December 2013 (Egypt)
Insurance agent Ace life insurance company
 Meeting the customers and having a discussion about their life , job, income , marital status to be able to
determine the best insurance programme for them and then provide them with a presentation of the
insurance programme and its benefits
LANGUAGES
 Arabic :Native Language
 English : Fluent
PROFESSIONAL COURSES
 ICDL (Alexandria university)
 General conversation (American language institute)
 TOEFL Preparation (American language institute)
PERSONAL SKILLS
 Excellent Communication Skills
 Excellent Negotiation Skills
 Excellent In Dealing With People
 Interview Skills
 Ambitious, self motivated, Hard worker
PERSONAL DATA
 Date Of Birth : 3/11/1990
 Citizenship: Egyptian
 Gender: Female