In an ever changing world Product Managers are being pushed now, more than ever, to keep up with business and customer demands. At the same time they, and their engineering teams, are struggling to adapt to work in new all remote ways. Luckily, the culture of DevOps and the practice of Continuous Delivery supports product managers and their teams as modern software development evolves at a rapid pace. Join Suzie Prince, Head of Product for DevOps at Atlassian, and make sure your software team never misses a beat during the pandemic.

1. A DevOps Guide for Product Managers
Suzie Prince Julie Lawson
With: Moderated by:
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An Episode of Our “Journey to the Perfect Application”
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2. Journey to the Perfect Application
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3. Journey to the Perfect Application 3
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https://www.productmanagementtoday.com/frs/14774014/devops-for-product-managers

4. Journey to the Perfect Application
About Suzie Prince
Suzie Prince is Head of Product, DevOps at Atlassian where she leads high-performing teams building products
and solutions that power the world's software development teams. Suzie is an experienced product management
leader passionate about creating software that balances user, customer and business needs. She has 15 years
experience developing, launching, and optimizing DevOps, developer, agile project management, business-to-
business (B2B), open source and software-as-a-service (SaaS) products. Suzie is excited by the power DevOps
and Continuous Delivery bring to businesses and loves supporting software teams deliver value quickly, frequently
and sanely.
About Julie Lawson
Julie Lawson majored in English at Boston University. She worked at the college radio station, WTBU,
where she developed a passion for producing shows with good music and good stories. She started her
career at a small publishing house in Los Angeles and went on to become Webinar Coordinator at
Aggregage, where she produces webinars and facilitates BTS webinar functions. In her spare time, she
enjoys going to the beach, camping and reading great books.

5. SUZIE PRINCE | HEAD OF PRODUCT, DEVOPS, ATLASSIAN | @PM_SUZIE
A DevOps Guide for
Product Managers
November 2020

7. More satisfied customers

8. More satisfied customers
Achieved all organizational
goals

9. More satisfied customers
Achieved all organizational
goals
Increased profits

10. More satisfied customers
Achieved all organizational
goals
Increased market share
Increased profits
More satisfied customers
Achieved all organizational
goals
Increased market share
Increased profits

11. More satisfied customers
Achieved all organizational
goals
Increased market share
Increased profits
Happier teams

12. DevOps is bringing together dev and
ops to build, deploy and operate
reliable software at scale.
DevOps is modern software
development.

13. DevOps

14. Technical Process Measurement Cultural
DevOps Capabilities

15. Continuous Delivery

16. Continuous Delivery is the ability to get
changes of all types—including new
features, configuration changes, bug
fixes and experiments—into production,
or into the hands of users, safely and
quickly in a sustainable way.
Jez Humble, continuousdelivery.com

17. Continuous Delivery is the ability to get
changes of all types—including new
features, configuration changes, bug
fixes and experiments—into production,
or into the hands of users, safely and
quickly in a sustainable way.
Jez Humble, continuousdelivery.com

18. CISCM
LOCAL
TEST
RESULT
BUILD
RESULT

19. CISCM
STAGE
LOCAL
TEST
RESULT
BUILD
RESULT

20. CISCM
INT STAGE
LOCAL
TEST
RESULT
BUILD
RESULT

21. CISCM
INT STAGEPROD
LOCAL
TEST
RESULT
BUILD
RESULT

22. CISCM
INT STAGEPROD
LOCAL
TEST
RESULT
BUILD

23. CISCM
INT STAGR
LOCAL
TEST
RESULT
BUILD
MANUAL
PROD

24. CISCM
INT STAGR
LOCAL
TEST
RESULT
BUILD
MANUAL
PROD

25. Nicole Forsgren, Accelerate
SOFTWARE
DELIVERY
PERFORMANCE
LEAN PRODUCT
MANAGEMENT
ORGANISATIONAL
PERFORMANCE
CONTINUOUS
DELIVERY

26. ORGANISATIONAL
PERFORMANCE

27. Fight the feature factory

28. Lean product management
BUILD
LEARN MEASURE

29. 62%
prioritising without market feedback

30. What has been transformative
for us is the massive reduction in
the amount of time to get
feedback from real users
PHIL WILLS, THE GUARDIAN

31. Teams at Expedia embraced CD
and within the first 3 months of
using the new practices were able
to run more experiments on the
site than the entire previous year
AMAN BHUTANI, EXPEDIA

32. Nicole Forsgren, Accelerate
Improving your software delivery
capability enables working in
small batches, performing user
research along the way, leading
to better products

33. Be a top performer

34. ORGANISATIONAL
PERFORMANCE

35. “Our deployments
rarely fail”“We deploy
multiple times a day”
“And if they do we fix
them quickly”

36. Faster
Delivering code changes to
production 2555 times faster
More often
Delivering code changes to
production 46 times more
often
Elite performers

37. Elite performers over the last 5 years, Yahoo Finance

38. 4800%
Growth over last decade

39. Predict the future

40. “When will that be
available?”
“Will it be ready by
next week?”
“We need it by
Thanksgiving”
“Will it be live on
time?”

41. Build a better culture

42. …quality is everyone's responsibility. One of
the significant benefits of CD is that it gives
better visibility to everyone associated
with a software project of the state of that
project and so anyone can react to
something that doesn't look quite right.
Dave Farley, infoq.com

43. We found that teams that do
well at Continuous Delivery
achieved a generative,
performance oriented culture
Nicole Forsgren, Accelerate

44. Technical Process Measurement Cultural
DevOps Capabilities

45. Process Measurement Cultural
DevOps Capabilities

46. Work in small batches
Many benefits including increased
ability to get feedback, increased
efficiency and motivation and
overcome sunk-cost fallacy
Independent
Negotiable
Valuable
Estimable
Small
Testable
INVEST

47. Limit
Limit work in process
FocusPrioritize

48. Make the
flow of work
visible

49. Design
FLOW OF WORK
Analysis
UAT
Test Develop
Deploy

50. Measure your process
Change Failure Rate
The percentage of deployments
causing a failure in production
Time to Restore Service
How long it takes an organization to
recover from a failure in production
Deployment frequency
How often an organization
successfully releases to production
Lead time for changes
The amount of time it takes a commit
to get into production

51. Technical Process Measurement Cultural
DevOps Capabilities

52. Arik Friedman, www.atlassian.com

53. Continuous Delivery is the ability to get
changes of all types—including new
features, configuration changes, bug
fixes and experiments—into production,
or into the hands of users, safely and
quickly in a sustainable way.
Jez Humble, continuousdelivery.com

54. Nicole Forsgren, Accelerate
Continuous Delivery helps
reduce burnout and
deployment pain

55. More satisfied customers
Achieved all organizational
goals
Increased market share
Increased profits
Happier teams

56. Journey to the Perfect Application 51
Q&A
Julie Lawson
With: Moderated by:
Head of Product, DevOps at Atlassian
Linkedin page: /in/suziejprince
Twitter ID: @pm_suzie
Suzie Prince
Webinar Coordinator, Aggregage
Linkedin page: /in/Julie-Lawson/
Email: julie.lawson@aggregage.com
Website: productmanagementtoday.com
https://www.productmanagementtoday.com/frs/14774014/devops-for-product-managers
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