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Adith Shetty
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CTQs, Specs & Defects All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 1 Gain from the Power of Lean Six Sigma – MOOC By Nilakantasrinivasan Assignment Submission of : Adith S Shetty Software Developer IMS HEALTH, Bangalore
Product or Service Selected : Android App for Recharging Mobile All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 2
All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 3 CTQs Specification Limits Defect Opportunities Quick Launch of App and Smooth Operations Proper Amount to be recharged Customer Grievance addressable App should not take more than 2 secs to launch and move to further screens Apply suitable Coupons and Discounts 1 defect per 1000 launches . Almost 4 secs max in abnormal condition. And it should never crash All the transactions have to tracked and done with no errors. Proper Mobile number should be Recharged proper amount 0 defects tolerated Discounts have to be properly applied and accounted. 0 defects tolerated Customer service centre to address any problems . 2 calls can be missed in peak hours by the executive , but rest all need to be addressed and resolved.

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Android_App_for_Recharging_Mobile

  • 1. CTQs, Specs & Defects All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 1 Gain from the Power of Lean Six Sigma – MOOC By Nilakantasrinivasan Assignment Submission of : Adith S Shetty Software Developer IMS HEALTH, Bangalore
  • 2. Product or Service Selected : Android App for Recharging Mobile All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 2
  • 3. All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 3 CTQs Specification Limits Defect Opportunities Quick Launch of App and Smooth Operations Proper Amount to be recharged Customer Grievance addressable App should not take more than 2 secs to launch and move to further screens Apply suitable Coupons and Discounts 1 defect per 1000 launches . Almost 4 secs max in abnormal condition. And it should never crash All the transactions have to tracked and done with no errors. Proper Mobile number should be Recharged proper amount 0 defects tolerated Discounts have to be properly applied and accounted. 0 defects tolerated Customer service centre to address any problems . 2 calls can be missed in peak hours by the executive , but rest all need to be addressed and resolved.