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The Real Value of Small Business Apps

Intuit offers developers an unmatched opportunity to build useful apps for 1.5M global QuickBooks customers. We want developers to know what problems to solve for. We offer customers best-in-class apps to help run their business so they can focus on doing what they love.These global insights from the U.S., Canada, U.K. and Australia look at app adoption in these key markets, how small businesses are using apps and the value they are seeing in their app integrations. Furthermore, it explores trigger points for small businesses not using apps and what the key drivers are in encouraging them to use apps for their business.

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APPIFICATION OF
SMALL BUSINESS 2016
DEEP APP INTEGRATIONS LEAD TO BETTER OUTCOMES FOR SMALL BUSINESSES GLOBALLY
UNDERSTANDING THE TRUE VALUE THAT APPS ARE BRINGING
TO SMALL BUSINESSES
Intuit offers developers an unmatched opportunity to build useful apps for 1.5M global
small business customers. We want developers to know what problems to solve for.
We offer customers best-in-class apps to help run their business so they
can focus on doing what they love.
The 2016 Appification of Small Business Report looks at small business app
adoption in the U.S., Canada, U.K., and Australia. This global study provides
insight into how small businesses are using apps and the value they are
seeing in their app integrations. Furthermore, it explores trigger points for
small businesses not using apps and what the key drivers are in encouraging
them to use apps for their business.
* Apps described exclude office productivity and browsers
1
CHALLENGES IN RUNNING A SMALL BUSINESS
More than two-in-five small businesses in the U.S., Canada, Australia and the U.K.
said they are most challenged with controlling cost/reducing expensess.
Controlling Costs/Reducing Expenses:
Increasing Productivity:
Finding Good Employees:
Dealing with Competition:
Retaining Current Customers:
Developing New Offering
U.S. U.K. Canada Australia
Gaining Market Share
46%
34%
31%
28%
22%
18%
19%
44%
23%
24%
32%
28%
19%
23%
42%
29%
32%
33%
22%
22%
21%
36%
31%
25%
33%
20%
18%
25%
2
WHAT GLOBAL SMALL BUSINESSES WANT FROM AN APP
About one-half of small businesses judge technology success
on whether it will increase their revenue.
Ease of use and security are the top considerations in choosing a
mobile or web-based application. 70% of businesses not using apps
would consider integrating apps that were easy to use.
Improving cash flow, customer invoicing/billing, and time
management/calendaring are among the top factors considered
for businesses seeking to integrate apps.
!
The most important app priorities are gains in privacy, security and
cost, while brand name and personal recommendation ranks at the
bottom of the list.
!
3
SMALL BUSINESS CLOUD ADOPTION,
“IT’S HERE, IT’S NOW”
Small businesses around the world are increasingly relying on innovative new technologies
to better run and manage their businesses and solve everyday problems.
small businesses
are on the cloud
use mobile to run
their business
Small businesses are becoming more tech savvy
are using an average
of 4 apps68%
are using an average
of 1–6 apps82%
A GLOBAL PERSPECTIVE
63%
66%
4
GLOBAL SMALL BUSINESS OWNERS UNDERSTAND THE
TRUE VALUE AND IMPACT ON THEIR BOTTOM LINE
small business say seamless integration matters when selecting
an app to integrate with their business
Small businesses
that are not on the
cloud are less likely to
invest time and money
on technology integrations.
58%
5
YET, WE ARE IN THE EARLY DAYS AND OWNERS ARE
RUNNING INTO PERSISTENT PAIN POINTS
of business owners feel that there are too many apps to choose from and
they are unsure which apps are best suited for their business
Cost Complexity
OTHER TOP BARRIERS TO ADOPTING APPS ARE:
41%
39% 23% !
!
!
6
U.S. SMALL BUSINESS APPS LANDSCAPE
U.S.
59% 41%
Controlling costs/reducing expenses, while increasing productivity
Too much time spent doing administrative work and not being able to balance work and life
What’s keeping small businesses owners awake at night:
1.
2.
global small businesses use an average
of 1–6 apps to run their business.82%
Small Business Owners
are Using Apps
Small Business
Owners are Not
7
More than half of small business owners would like to spend more of their time
growing and expanding their business or interacting with customers.
App users are seeing the value that technology offers to their business; our research indicates that
66% of app users will hire someone to train and educate them on the right apps for their business
whereas non app users are more reluctant to hire someone.
will pay for
training
will NOT pay
for training
34%66%
vs.
U.S. – SPECIFIC APP WANTS
8
55%
THE OPPORTUNITY FOR DEVELOPERS
There is a huge global opportunity to create apps that have real impact on small businesses
By creating apps that have deeper integrations, developers can demonstrate long-term
value and monetize
For Developers:
1.
2.
9
HOW INTUIT IS SOLVING FOR THIS
Intuit Developer Group has the world’s leading small business Apps Store (apps.com),
and offers best-in-class developer tools.
1200
400
+800
Today, we have over 1200apps on the platform,
of which 400are published in the app store, and
800apps are private integrations.
We fuel small
business success!
10
OUR VISION
We are committed to delivering the best outcomes for developers, strategic partners, small
business customers and accountants. To achieve this, we will:
Deliver High-Quality Integrations: With QuickBooks at the heart of everything you do, we
empower developers and partners to build apps that integrate seamlessly with our platform,
so small business owners can focus on doing what they love: running their business. Intuit is the
only cloud accounting solution with a platform that delivers service APIs and UI capabilities that
enable that enable apps to seamlessly integrate with QuickBooks.
Focus on End-to-End Experience for small businesses and developers. Small business customers
will not be able to differentiate between functionality delivered by Intuit and our third-party
developers. Everything runs through QuickBooks, and QuickBooks is their single dashboard to
run their business.
Drive Growth for Developers and Intuit: As the global leader in cloud accounting with the
largest customer base, QuickBooks Online provides the best opportunity for developers to find
new customers, make money and grow their business. This presents a unique opportunity for
developers to monetize and expand globally.
1.
2.
3.
11
THE ULTIMATE SMALL BUSINESS APP STORE
Small Businesses Accountants
We empower the
creation of new tools
that forever change how
small business owners
use technology to run,
operate and grow
their businesses.
We work with
accountants and provide
time-saving solutions that
eliminate pain points and
make a difference in
clients’ lives.
Partners
We collaborate with our
partners to provide the
best end-to-end solution
to customers, while
creating a seamless
experience.
Developers
We arm developers with
the right tools to
innovate on our platform,
help them market their
apps and provide access
to 1.5M+ potential
customers.
12
Having financial management tools that effortlessly integrate with QuickBooks has been huge for us. It saves
me seven to ten hours of work each week by eliminating data entry and other administrative tasks. It also
allows me to work seamlessly with our accountant and owner, providing all of us access to important financial
information anytime, anywhere.
– Matthew Jones, General Manager
Carrington Hotel in Sydney, Australia
As an owner of a boutique, I need to consistently adapt, evolve and stay relevant to my customers by utilizing
the best technologies to run my business. QuickBooks has transformed my business by seamlessly integrating
with Square, my point-of-sale system, and Stitch Labs, my inventory management tool. Information from these
solutions flow so well together, it has allowed me to focus on delivering amazing products and service to my
customers.
– Hope Colling, Owner
Marmalade Boutique in San Francisco
WHAT OUR GLOBAL CUSTOMERS ARE SAYING
13
Since we launched our app in the Intuit QuickBooks Apps Store in November 2013, we have been able to
expand our customer reach to new local verticals and plan to move into international markets next year. We
are excited for what’s to come as more small businesses owners understand the true value of apps and rely on
companies like us to play an important role in running and growing their business.
– Richard McLean, Co-Founder
Online Payroll System, KeyPay
WHAT OUR GLOBAL PARTNERS ARE SAYING
14
SURVEY METHODOLOGY
A representative sample of 500 small businesses in each region
(U.S., Canada, Australia, U.K) were surveyed by Ebiquity.
15
23%
50%
27%
Service-based (50%)
Product-based (22%)
Hybrid (26%)
types of
business
surveyed
JULY
13-20
2016
The vast majority of small business owners
and managers surveyed had 1-50 employees.

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The Real Value of Small Business Apps

  • 1. APPIFICATION OF SMALL BUSINESS 2016 DEEP APP INTEGRATIONS LEAD TO BETTER OUTCOMES FOR SMALL BUSINESSES GLOBALLY
  • 2. UNDERSTANDING THE TRUE VALUE THAT APPS ARE BRINGING TO SMALL BUSINESSES Intuit offers developers an unmatched opportunity to build useful apps for 1.5M global small business customers. We want developers to know what problems to solve for. We offer customers best-in-class apps to help run their business so they can focus on doing what they love. The 2016 Appification of Small Business Report looks at small business app adoption in the U.S., Canada, U.K., and Australia. This global study provides insight into how small businesses are using apps and the value they are seeing in their app integrations. Furthermore, it explores trigger points for small businesses not using apps and what the key drivers are in encouraging them to use apps for their business. * Apps described exclude office productivity and browsers 1
  • 3. CHALLENGES IN RUNNING A SMALL BUSINESS More than two-in-five small businesses in the U.S., Canada, Australia and the U.K. said they are most challenged with controlling cost/reducing expensess. Controlling Costs/Reducing Expenses: Increasing Productivity: Finding Good Employees: Dealing with Competition: Retaining Current Customers: Developing New Offering U.S. U.K. Canada Australia Gaining Market Share 46% 34% 31% 28% 22% 18% 19% 44% 23% 24% 32% 28% 19% 23% 42% 29% 32% 33% 22% 22% 21% 36% 31% 25% 33% 20% 18% 25% 2
  • 4. WHAT GLOBAL SMALL BUSINESSES WANT FROM AN APP About one-half of small businesses judge technology success on whether it will increase their revenue. Ease of use and security are the top considerations in choosing a mobile or web-based application. 70% of businesses not using apps would consider integrating apps that were easy to use. Improving cash flow, customer invoicing/billing, and time management/calendaring are among the top factors considered for businesses seeking to integrate apps. ! The most important app priorities are gains in privacy, security and cost, while brand name and personal recommendation ranks at the bottom of the list. ! 3
  • 5. SMALL BUSINESS CLOUD ADOPTION, “IT’S HERE, IT’S NOW” Small businesses around the world are increasingly relying on innovative new technologies to better run and manage their businesses and solve everyday problems. small businesses are on the cloud use mobile to run their business Small businesses are becoming more tech savvy are using an average of 4 apps68% are using an average of 1–6 apps82% A GLOBAL PERSPECTIVE 63% 66% 4
  • 6. GLOBAL SMALL BUSINESS OWNERS UNDERSTAND THE TRUE VALUE AND IMPACT ON THEIR BOTTOM LINE small business say seamless integration matters when selecting an app to integrate with their business Small businesses that are not on the cloud are less likely to invest time and money on technology integrations. 58% 5
  • 7. YET, WE ARE IN THE EARLY DAYS AND OWNERS ARE RUNNING INTO PERSISTENT PAIN POINTS of business owners feel that there are too many apps to choose from and they are unsure which apps are best suited for their business Cost Complexity OTHER TOP BARRIERS TO ADOPTING APPS ARE: 41% 39% 23% ! ! ! 6
  • 8. U.S. SMALL BUSINESS APPS LANDSCAPE U.S. 59% 41% Controlling costs/reducing expenses, while increasing productivity Too much time spent doing administrative work and not being able to balance work and life What’s keeping small businesses owners awake at night: 1. 2. global small businesses use an average of 1–6 apps to run their business.82% Small Business Owners are Using Apps Small Business Owners are Not 7
  • 9. More than half of small business owners would like to spend more of their time growing and expanding their business or interacting with customers. App users are seeing the value that technology offers to their business; our research indicates that 66% of app users will hire someone to train and educate them on the right apps for their business whereas non app users are more reluctant to hire someone. will pay for training will NOT pay for training 34%66% vs. U.S. – SPECIFIC APP WANTS 8 55%
  • 10. THE OPPORTUNITY FOR DEVELOPERS There is a huge global opportunity to create apps that have real impact on small businesses By creating apps that have deeper integrations, developers can demonstrate long-term value and monetize For Developers: 1. 2. 9
  • 11. HOW INTUIT IS SOLVING FOR THIS Intuit Developer Group has the world’s leading small business Apps Store (apps.com), and offers best-in-class developer tools. 1200 400 +800 Today, we have over 1200apps on the platform, of which 400are published in the app store, and 800apps are private integrations. We fuel small business success! 10
  • 12. OUR VISION We are committed to delivering the best outcomes for developers, strategic partners, small business customers and accountants. To achieve this, we will: Deliver High-Quality Integrations: With QuickBooks at the heart of everything you do, we empower developers and partners to build apps that integrate seamlessly with our platform, so small business owners can focus on doing what they love: running their business. Intuit is the only cloud accounting solution with a platform that delivers service APIs and UI capabilities that enable that enable apps to seamlessly integrate with QuickBooks. Focus on End-to-End Experience for small businesses and developers. Small business customers will not be able to differentiate between functionality delivered by Intuit and our third-party developers. Everything runs through QuickBooks, and QuickBooks is their single dashboard to run their business. Drive Growth for Developers and Intuit: As the global leader in cloud accounting with the largest customer base, QuickBooks Online provides the best opportunity for developers to find new customers, make money and grow their business. This presents a unique opportunity for developers to monetize and expand globally. 1. 2. 3. 11
  • 13. THE ULTIMATE SMALL BUSINESS APP STORE Small Businesses Accountants We empower the creation of new tools that forever change how small business owners use technology to run, operate and grow their businesses. We work with accountants and provide time-saving solutions that eliminate pain points and make a difference in clients’ lives. Partners We collaborate with our partners to provide the best end-to-end solution to customers, while creating a seamless experience. Developers We arm developers with the right tools to innovate on our platform, help them market their apps and provide access to 1.5M+ potential customers. 12
  • 14. Having financial management tools that effortlessly integrate with QuickBooks has been huge for us. It saves me seven to ten hours of work each week by eliminating data entry and other administrative tasks. It also allows me to work seamlessly with our accountant and owner, providing all of us access to important financial information anytime, anywhere. – Matthew Jones, General Manager Carrington Hotel in Sydney, Australia As an owner of a boutique, I need to consistently adapt, evolve and stay relevant to my customers by utilizing the best technologies to run my business. QuickBooks has transformed my business by seamlessly integrating with Square, my point-of-sale system, and Stitch Labs, my inventory management tool. Information from these solutions flow so well together, it has allowed me to focus on delivering amazing products and service to my customers. – Hope Colling, Owner Marmalade Boutique in San Francisco WHAT OUR GLOBAL CUSTOMERS ARE SAYING 13
  • 15. Since we launched our app in the Intuit QuickBooks Apps Store in November 2013, we have been able to expand our customer reach to new local verticals and plan to move into international markets next year. We are excited for what’s to come as more small businesses owners understand the true value of apps and rely on companies like us to play an important role in running and growing their business. – Richard McLean, Co-Founder Online Payroll System, KeyPay WHAT OUR GLOBAL PARTNERS ARE SAYING 14
  • 16. SURVEY METHODOLOGY A representative sample of 500 small businesses in each region (U.S., Canada, Australia, U.K) were surveyed by Ebiquity. 15 23% 50% 27% Service-based (50%) Product-based (22%) Hybrid (26%) types of business surveyed JULY 13-20 2016 The vast majority of small business owners and managers surveyed had 1-50 employees.