thi is a test

1. 2/7/2021 Mail - Adil Saleem - Outlook
https://outlook.live.com/mail/0/sentitems/id/AQQkADAwATNiZmYAZC0xZDQxLTYwNmUtMDACLTAwCgAQAKF1KCVGRgCKQpXkncbsQFxZ 1/2
Re: [Case #:1016819578] - email
Adil Saleem <adil.zohotest@outlook.com>
Wed 2/3/2021 9:34 AM
To: Microsoft Support <mscsup16@microsoft.com>
Sure Priyank. I didn't recieve any email though, I believe I should get it a er I send out this email.
Just to let you know, the issue isn't specific to my email address alone. Sending out the URL from
ANY email address to an Outlook email address has issues, so I'm not sure how having access to my
email would help. But anyways, you should know best on what is to be done here.
Let me know if you need anything. Please consider this on top priority as our customer is highly effected
due to this issue and they're loosing business.
From: Microso Support <mscsup16@microso .com>
Sent: Wednesday, February 3, 2021 12:04 AM
To: adil.zohotest@outlook.com <adil.zohotest@outlook.com>
Subject: [Case #:1016819578] - email
## Please type your reply above this line ##
Microsoft Corporation
Your request (1016819578) has been updated. To add additional comments, please reply to this email.
 Priyank (Microsoft)
Tuesday, February 2, 2021 6:34 PM GMT
Hi Adil,
In order troubleshoot your issue. With your permission, I need to view your email account settings
and activity with the Outlook.com service to continue our investigation. You will receive a separate
email from Microsoft (@microsoft.com domain) with a verification code to your email address.
Please reply back to this email with the verification code.
Important note: Your personal data is secure. We will not be able to view any content of the emails
in your account.
I look forward to hearing back from you to assist you further.
Best wishes,
Priyank S.
Outlook.com Support
 adil.zohotest@outlook.com
Tuesday, February 2, 2021 4:00 AM GMT
Please provide me an update on this case
 Priyank (Microsoft)
Sunday, January 31, 2021 5:17 PM GMT
Hi Adil,

2. 2/7/2021 Mail - Adil Saleem - Outlook
https://outlook.live.com/mail/0/sentitems/id/AQQkADAwATNiZmYAZC0xZDQxLTYwNmUtMDACLTAwCgAQAKF1KCVGRgCKQpXkncbsQFxZ 2/2
Thanks for reaching out to Outlook.com Support .My name is Priyank and I am confident together
we will be able to rectify your issue of not receiving emails.
>>First of all we would like to confirm that are you not receiving emails from a particular sender
or multiple senders?
>> When was the last email received from those sender or senders?
> > Are you getting NDR? If yes please share the details of same.
>> Did you tried sending test email to your own id are you able to receive it? Kindly confirm.
However, If you are not receiving emails I would request you to put the sender(s) email address
from which you are not receiving emails to the “Safe Senders” and once you do that it will take
some time to make the changes as informed in the last email.
Here are the steps to put the emails in the “Safe Senders”.
1. Log on to https://outlook.live.com/
2. On the upper right part of the screen, select "Cog/Gear" icon > click "View All Outlook Settings"
> click "Mail" tab on the left side of the screen
3. Under "Junk email" tab, click "Safe senders"
4. Type the email address then click on the "+" sign
5. Click “Save” to add the email as your safe sender list (I included a screenshot as your guide)
After adding those email address, please try to send a test email and request to reply back. Still
you face the same issue then do provide the senders email addresses to me I'll perform changes
from my end.
Please let me know for the outcome. I am hoping to hear from you very soon. I’m very eager in
resolving this issue with you.
Thank you for being a part of Microsoft Family. Have an amazing day ahead.
Regards,
Priyank S.
Outlook.com Support.
 Microsoft
Sunday, January 31, 2021 3:13 PM GMT
Thank you for contacting Microsoft Support - a support case has been opened for you. We will
review the details you provided and get back to you as soon as possible.
For your reference:
Case #: 1016819578
Created on: Sunday, January 31, 2021 12:00 AM
Title: email
Description: Unable to receieve emails that has a specific URL
https://portal.trackerhub.co.uk/ . You can give it a try from your end, and should see it only
is a problem in outlook. Please advise on this on top priotiy as it's effecting the business
Remember, Microsoft will never ask for your password as part of any support interaction. Also,
please don´t send any financial or personal information in email.
Thanks,
Microsoft Support