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Decision Tree Redesign
1. Messages
2. Log-In
3. When someone emails you, do you
want this email to be received by one
person* or distributed to a group?
*if received by one person, this person
may share credentials with other group
members, allowing other people access
to the account
One Person: YES
Distributed to Group: NO
4. Do you want to securely
share/save/store your
work/data in a Box
account?
Based on your answers, we have determined
the best tools for your needs are: a NetID
and Box account.
Do you want to proceed?
NetID and Box
form
Clicking
‘no’ will ask
you to re-do
the entire
process from
the
beginning.
Your
answers will
not be saved.
Based on your answers, we have
determined the best tool for your
needs is a NetID account.
Do you want to proceed?
NetID Form
Clicking ‘no’
will ask you to
re-do the entire
process from
the beginning.
Your answers
will not be
saved.
YES
YES
YESYES NO
NO
NO
NO
4. Do you want to securely
share/save/store your
work/data in a Box
account?
YES NO
Based on your answers,
we have determined the
best tool for your needs is
a Google Group
Do you want to proceed?
Based on your answers, we have determined
the best tools for your needs are: a admin net
id, a distribution group, and a Box account.
Do you want to proceed?
YES NO
Google Group
Form
Clicking ‘no’
will ask you to
re-do the entire
process from the
beginning.
Your answers
will not be
saved.
NetID,
Distribution
Group, and Box
form
YES NO
Clicking ‘no’
will ask you to
re-do the
entire process
from the
beginning.
Your answers
will not be
saved.
1. Messages
2. Log-In
3. When someone emails you, do you
want this email to be received by one
person* or distributed to a group?
*if received by one person, this person
may share credentials with other group
members, allowing other people access
to the account
One Person: YES
Distributed to Group: NO
4. Do you want to securely
share/save/store your
work/data in a Box
account?
Based on your answers, we have determined
the best tools for your needs are: a NetID
and Box account.
Do you want to proceed?
NetID and Box
form
Clicking
‘no’ will ask
you to re-do
the entire
process from
the
beginning.
Your
answers will
not be saved.
Based on your answers, we have
determined the best tool for your
needs is a NetID account.
Do you want to proceed?
NetID Form
Clicking ‘no’
will ask you to
re-do the entire
process from
the beginning.
Your answers
will not be
saved.
YES
YES
YESYES NO
NO
NO
NO
4. Do you want to securely
share/save/store your
work/data in a Box
account?
YES NO
Based on your answers,
we have determined the
best tool for your needs is
a Distribution List.
Do you want to proceed?
Based on your answers, we have determined
the best tools for your needs are: a Net ID, a
distribution List, and a Box account.
Do you want to proceed?
YES NO
Google Group
Form
Clicking ‘no’
will ask you to
re-do the entire
process from the
beginning.
Your answers
will not be
saved.
NetID,
Distribution
List, and Box
form
YES NO
Clicking ‘no’
will ask you to
re-do the
entire process
from the
beginning.
Your answers
will not be
saved.
Explanation:
Ana sends an email to IT@georgetown.edu
If you choose:
YES: The email will be received by Tom, the administrative
assistant. Tom then decides what to do with the email.
NO: The email will be received by the group listed under
IT@georgetown.edu. Each group member can individually
acknowledge the email.
Y
N
Explanation:
Box is a convenient way of having your data securely
stored over the internet to allow you to have access to it or
share it at any time rather than carrying an USB or CD.
Website Redesign
RequestSpecialServices
RequestSpecialServices
5
Hello.
For you to be able to match your needs with the concierge resources, we will need you to Sign In below.
User Name
Password Forgot Password
Log In
6
Thanks.
We checked your information. Are there any affiliations we should fix?
Let us know, we want to fix it right away!
Student
Everything looks good
Mariella M. Paulino
Employee
ProfessorXX
Make some changes
7
I’ll fix it next time
Lets fix that.
You chose your ___(professor…)__ affiliation(s). Tell us how we can fix that.
UID
Tell us what the issue
regarding your credentials.
Submit
8
MESSANGING SHARING XXX XXX
XXX XXX XXX
What would you like to do today?
XXX
9
xxx
Sharing Tools
connects you with
Google Drive,
Inbox accounts,
Google Groups
Click here to find
out more
xxx
Box allows you to to
securely store your
documents "in the
cloud" and to access
those from the
Internet
[need special
permission]
Click here to find out
more
xxx
xxx
xxx
xxx
What would you like to do today?
10
SHARING XXX XXX
XXX XXX XXX
What would you like to do today?
XXX
Sharing Tools
connects you with
Google Drive,
Inbox accounts,
Google Groups
Click here to find
out more
11
Request a
new sharing
tool
What would you like to do?
We will need to ask you
a few questions to find
the best tool for you.
Lets go!
12
YES NO
1. When someone emails you, do you want this email to be received by one person* or
distributed to a group?
*if received by one person, this person may share credentials with other group members, allowing other people access to the account.
One Person: YES
Distribute to Group: NO
EXPLANATION:
Ana send san email to IT@georgetown.edu
If you choose:
The email will be received by Tom, the administrative
assistant. Tom then decides what to do with the email.
The email will be received by the group listed under
IT@georgetown.edu. Each group member can
individually acknowledge the email
Y
E
S
N
O
13
Path 1
YES NO
2. Do you want to securely share/save/store your work/data in a Box Account?
EXPLANATION:
Box is a convenient way of having your data securely stored over
the internet to allow you to have access to it or share it at any time
rather than carrying an USB or CD.
Y
E
S
N
O
14
Path 1
YES
Based on your answers we have determined the
best sharing tool for your needs is a Net ID and a
Box Account.
• A Net ID is a unique email address for your department.
• A Box Account will allow you to securely
share/save/store your work and data.
NO
15
Path 1
PROCEED?
Clicking ‘no’ will ask you to re-do the
entire process from the beginning.
Your answers will not be saved.
Lets get started building your
Net ID and Box Account!
Please fill the questions below:
Field One
Field Two
Blah blah blah
Field Three
Submit
We will do our very best to get started on your request
right away. Lookout for an email from
IT@georgetown.edu to ensure your ticket has been
submitted.
16
Path 1
YES NO
1. When someone emails you, do you want this email to be received by one person* or
distributed to a group?
*if received by one person, this person may share credentials with other group members, allowing other people access to the account.
One Person: YES
Distribute to Group: NO
EXPLANATION:
Ana send san email to IT@georgetown.edu
If you choose:
The email will be received by Tom, the administrative
assistant. Tom then decides what to do with the email.
The email will be received by the group listed under
IT@georgetown.edu. Each group member can
individually acknowledge the email
Y
E
S
N
O
17
Path 2
YES NO
2. Do you want to securely share/save/store your work/data in a Box Account?
EXPLANATION:
Box is a convenient way of having your data securely stored over
the internet to allow you to have access to it or share it at any time
rather than carrying an USB or CD.
Y
E
S
N
O
18
Path 2
19
Path 2
YES
Based on your answers we have determined the
best sharing tool for your needs is a Net ID.
• A Net ID is a unique email address for your department.
NO
PROCEED?
Clicking ‘no’ will ask you to re-do the
entire process from the beginning.
Your answers will not be saved.
Lets get started building your
Net ID!
Please fill the questions below:
Field One
Field Two
Blah blah blah
Field Three
Submit
20
Path 2
We will do our very best to get started on your request
right away. Lookout for an email from
IT@georgetown.edu to ensure your ticket has been
submitted.
YES NO
1. When someone emails you, do you want this email to be received by one person* or
distributed to a group?
*if received by one person, this person may share credentials with other group members, allowing other people access to the account.
One Person: YES
Distribute to Group: NO
EXPLANATION:
Ana send san email to IT@georgetown.edu
If you choose:
The email will be received by Tom, the administrative
assistant. Tom then decides what to do with the email.
The email will be received by the group listed under
IT@georgetown.edu. Each group member can
individually acknowledge the email
Y
E
S
N
O
21
Path 3
YES NO
2. Do you want to securely share/save/store your work/data in a Box Account?
EXPLANATION:
Box is a convenient way of having your data securely stored over
the internet to allow you to have access to it or share it at any time
rather than carrying an USB or CD.
Y
E
S
N
O
22
Path 3
23
Path 3
YES
Based on your answers we have determined the
best sharing tool for your needs are a Net ID, a
Distribution List, and a Box Account.
• A Net ID is a unique email address for your department.
• A Distribution List allows you to forward messages to
your group.
• A Box Account will allow you to securely
share/save/store your work and data
NO
PROCEED?
Clicking ‘no’ will ask you to re-do the
entire process from the beginning.
Your answers will not be saved.
Lets get started building your
Net ID, Distribution List, and Box Accounts!
Please fill the questions below:
Field One
Field Two
Blah blah blah
Field Three
Submit
24
Path 3
We will do our very best to get started on your request
right away. Lookout for an email from
IT@georgetown.edu to ensure your ticket has been
submitted.
YES NO
1. When someone emails you, do you want this email to be received by one person* or
distributed to a group?
*if received by one person, this person may share credentials with other group members, allowing other people access to the account.
One Person: YES
Distribute to Group: NO
EXPLANATION:
Ana send san email to IT@georgetown.edu
If you choose:
The email will be received by Tom, the administrative
assistant. Tom then decides what to do with the email.
The email will be received by the group listed under
IT@georgetown.edu. Each group member can
individually acknowledge the email
Y
E
S
N
O
25
Path 4
YES NO
2. Do you want to securely share/save/store your work/data in a Box Account?
EXPLANATION:
Box is a convenient way of having your data securely stored over
the internet to allow you to have access to it or share it at any time
rather than carrying an USB or CD.
Y
E
S
N
O
26
Path 4
27
Path 4
YES
Based on your answers we have determined the
best sharing tool for your needs is a Distribution List.
• A Distribution List allows you to forward messages to
your group.
NO
PROCEED?
Clicking ‘no’ will ask you to re-do the
entire process from the beginning.
Your answers will not be saved.
Lets get started building your
Distribution List!
Please fill the questions below:
Field One
Field Two
Blah blah blah
Field Three
Submit
28
Path 4
We will do our very best to get started on your request
right away. Lookout for an email from
IT@georgetown.edu to ensure your ticket has been
submitted.

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Georgetown IT Department

  • 2. 1. Messages 2. Log-In 3. When someone emails you, do you want this email to be received by one person* or distributed to a group? *if received by one person, this person may share credentials with other group members, allowing other people access to the account One Person: YES Distributed to Group: NO 4. Do you want to securely share/save/store your work/data in a Box account? Based on your answers, we have determined the best tools for your needs are: a NetID and Box account. Do you want to proceed? NetID and Box form Clicking ‘no’ will ask you to re-do the entire process from the beginning. Your answers will not be saved. Based on your answers, we have determined the best tool for your needs is a NetID account. Do you want to proceed? NetID Form Clicking ‘no’ will ask you to re-do the entire process from the beginning. Your answers will not be saved. YES YES YESYES NO NO NO NO 4. Do you want to securely share/save/store your work/data in a Box account? YES NO Based on your answers, we have determined the best tool for your needs is a Google Group Do you want to proceed? Based on your answers, we have determined the best tools for your needs are: a admin net id, a distribution group, and a Box account. Do you want to proceed? YES NO Google Group Form Clicking ‘no’ will ask you to re-do the entire process from the beginning. Your answers will not be saved. NetID, Distribution Group, and Box form YES NO Clicking ‘no’ will ask you to re-do the entire process from the beginning. Your answers will not be saved.
  • 3. 1. Messages 2. Log-In 3. When someone emails you, do you want this email to be received by one person* or distributed to a group? *if received by one person, this person may share credentials with other group members, allowing other people access to the account One Person: YES Distributed to Group: NO 4. Do you want to securely share/save/store your work/data in a Box account? Based on your answers, we have determined the best tools for your needs are: a NetID and Box account. Do you want to proceed? NetID and Box form Clicking ‘no’ will ask you to re-do the entire process from the beginning. Your answers will not be saved. Based on your answers, we have determined the best tool for your needs is a NetID account. Do you want to proceed? NetID Form Clicking ‘no’ will ask you to re-do the entire process from the beginning. Your answers will not be saved. YES YES YESYES NO NO NO NO 4. Do you want to securely share/save/store your work/data in a Box account? YES NO Based on your answers, we have determined the best tool for your needs is a Distribution List. Do you want to proceed? Based on your answers, we have determined the best tools for your needs are: a Net ID, a distribution List, and a Box account. Do you want to proceed? YES NO Google Group Form Clicking ‘no’ will ask you to re-do the entire process from the beginning. Your answers will not be saved. NetID, Distribution List, and Box form YES NO Clicking ‘no’ will ask you to re-do the entire process from the beginning. Your answers will not be saved. Explanation: Ana sends an email to IT@georgetown.edu If you choose: YES: The email will be received by Tom, the administrative assistant. Tom then decides what to do with the email. NO: The email will be received by the group listed under IT@georgetown.edu. Each group member can individually acknowledge the email. Y N Explanation: Box is a convenient way of having your data securely stored over the internet to allow you to have access to it or share it at any time rather than carrying an USB or CD.
  • 6. Hello. For you to be able to match your needs with the concierge resources, we will need you to Sign In below. User Name Password Forgot Password Log In 6
  • 7. Thanks. We checked your information. Are there any affiliations we should fix? Let us know, we want to fix it right away! Student Everything looks good Mariella M. Paulino Employee ProfessorXX Make some changes 7 I’ll fix it next time
  • 8. Lets fix that. You chose your ___(professor…)__ affiliation(s). Tell us how we can fix that. UID Tell us what the issue regarding your credentials. Submit 8
  • 9. MESSANGING SHARING XXX XXX XXX XXX XXX What would you like to do today? XXX 9
  • 10. xxx Sharing Tools connects you with Google Drive, Inbox accounts, Google Groups Click here to find out more xxx Box allows you to to securely store your documents "in the cloud" and to access those from the Internet [need special permission] Click here to find out more xxx xxx xxx xxx What would you like to do today? 10
  • 11. SHARING XXX XXX XXX XXX XXX What would you like to do today? XXX Sharing Tools connects you with Google Drive, Inbox accounts, Google Groups Click here to find out more 11
  • 12. Request a new sharing tool What would you like to do? We will need to ask you a few questions to find the best tool for you. Lets go! 12
  • 13. YES NO 1. When someone emails you, do you want this email to be received by one person* or distributed to a group? *if received by one person, this person may share credentials with other group members, allowing other people access to the account. One Person: YES Distribute to Group: NO EXPLANATION: Ana send san email to IT@georgetown.edu If you choose: The email will be received by Tom, the administrative assistant. Tom then decides what to do with the email. The email will be received by the group listed under IT@georgetown.edu. Each group member can individually acknowledge the email Y E S N O 13 Path 1
  • 14. YES NO 2. Do you want to securely share/save/store your work/data in a Box Account? EXPLANATION: Box is a convenient way of having your data securely stored over the internet to allow you to have access to it or share it at any time rather than carrying an USB or CD. Y E S N O 14 Path 1
  • 15. YES Based on your answers we have determined the best sharing tool for your needs is a Net ID and a Box Account. • A Net ID is a unique email address for your department. • A Box Account will allow you to securely share/save/store your work and data. NO 15 Path 1 PROCEED? Clicking ‘no’ will ask you to re-do the entire process from the beginning. Your answers will not be saved.
  • 16. Lets get started building your Net ID and Box Account! Please fill the questions below: Field One Field Two Blah blah blah Field Three Submit We will do our very best to get started on your request right away. Lookout for an email from IT@georgetown.edu to ensure your ticket has been submitted. 16 Path 1
  • 17. YES NO 1. When someone emails you, do you want this email to be received by one person* or distributed to a group? *if received by one person, this person may share credentials with other group members, allowing other people access to the account. One Person: YES Distribute to Group: NO EXPLANATION: Ana send san email to IT@georgetown.edu If you choose: The email will be received by Tom, the administrative assistant. Tom then decides what to do with the email. The email will be received by the group listed under IT@georgetown.edu. Each group member can individually acknowledge the email Y E S N O 17 Path 2
  • 18. YES NO 2. Do you want to securely share/save/store your work/data in a Box Account? EXPLANATION: Box is a convenient way of having your data securely stored over the internet to allow you to have access to it or share it at any time rather than carrying an USB or CD. Y E S N O 18 Path 2
  • 19. 19 Path 2 YES Based on your answers we have determined the best sharing tool for your needs is a Net ID. • A Net ID is a unique email address for your department. NO PROCEED? Clicking ‘no’ will ask you to re-do the entire process from the beginning. Your answers will not be saved.
  • 20. Lets get started building your Net ID! Please fill the questions below: Field One Field Two Blah blah blah Field Three Submit 20 Path 2 We will do our very best to get started on your request right away. Lookout for an email from IT@georgetown.edu to ensure your ticket has been submitted.
  • 21. YES NO 1. When someone emails you, do you want this email to be received by one person* or distributed to a group? *if received by one person, this person may share credentials with other group members, allowing other people access to the account. One Person: YES Distribute to Group: NO EXPLANATION: Ana send san email to IT@georgetown.edu If you choose: The email will be received by Tom, the administrative assistant. Tom then decides what to do with the email. The email will be received by the group listed under IT@georgetown.edu. Each group member can individually acknowledge the email Y E S N O 21 Path 3
  • 22. YES NO 2. Do you want to securely share/save/store your work/data in a Box Account? EXPLANATION: Box is a convenient way of having your data securely stored over the internet to allow you to have access to it or share it at any time rather than carrying an USB or CD. Y E S N O 22 Path 3
  • 23. 23 Path 3 YES Based on your answers we have determined the best sharing tool for your needs are a Net ID, a Distribution List, and a Box Account. • A Net ID is a unique email address for your department. • A Distribution List allows you to forward messages to your group. • A Box Account will allow you to securely share/save/store your work and data NO PROCEED? Clicking ‘no’ will ask you to re-do the entire process from the beginning. Your answers will not be saved.
  • 24. Lets get started building your Net ID, Distribution List, and Box Accounts! Please fill the questions below: Field One Field Two Blah blah blah Field Three Submit 24 Path 3 We will do our very best to get started on your request right away. Lookout for an email from IT@georgetown.edu to ensure your ticket has been submitted.
  • 25. YES NO 1. When someone emails you, do you want this email to be received by one person* or distributed to a group? *if received by one person, this person may share credentials with other group members, allowing other people access to the account. One Person: YES Distribute to Group: NO EXPLANATION: Ana send san email to IT@georgetown.edu If you choose: The email will be received by Tom, the administrative assistant. Tom then decides what to do with the email. The email will be received by the group listed under IT@georgetown.edu. Each group member can individually acknowledge the email Y E S N O 25 Path 4
  • 26. YES NO 2. Do you want to securely share/save/store your work/data in a Box Account? EXPLANATION: Box is a convenient way of having your data securely stored over the internet to allow you to have access to it or share it at any time rather than carrying an USB or CD. Y E S N O 26 Path 4
  • 27. 27 Path 4 YES Based on your answers we have determined the best sharing tool for your needs is a Distribution List. • A Distribution List allows you to forward messages to your group. NO PROCEED? Clicking ‘no’ will ask you to re-do the entire process from the beginning. Your answers will not be saved.
  • 28. Lets get started building your Distribution List! Please fill the questions below: Field One Field Two Blah blah blah Field Three Submit 28 Path 4 We will do our very best to get started on your request right away. Lookout for an email from IT@georgetown.edu to ensure your ticket has been submitted.