Admin and Receptionist Diploma Level 3 - Adams Academy
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A professional receptionist is mainly responsible to communicate first with the clients, and to be in the front liners in the business industry. So it is very important for you to have the skills in office management. This course will help you to learn organizational skills, office management techniques, and advanced Microsoft Office skills. Learn more: https://bit.ly/2waDVIk
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Admin and Receptionist Diploma Level 3 - Adams Academy
- 1. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 1/18 ( 1 REVIEWS ) HOME / COURSE / EMPLOYABILITY / ADMIN AND RECEPTIONIST DIPLOMA LEVEL 3 Admin and Receptionist Diploma Level 3 704 STUDENTSοοοοοο ο ο ο ο Would you like to work in administrative support roles in organizations or want to update your existing administrative and supervisory skills? If itβs a YES, then Admin and Receptionist Diploma Level 3 is exactly what you need! The course begins with the necessary knowledge and training in the fundamentals of administration and reception. It includes admin support, administrative management, customer relations & dealings, professional telephone receptionist skills and much more. It also enable you to expand your knowledge & skills on computer literacy so that you can carry out your work more e ectively. With the help this course you will learn the necessary skills, knowledge and information of o ce administration. HOME CURRICULUM REVIEWS LOGIN Welcome back! Can I help you with anything? ξ€
- 2. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 2/18 A professional receptionist is mainly responsible to communicate rst with the clients, and to be in the front liners in the business industry. So it is very important for you to have the skills in o ce management. This course will help you to learn organizational skills, o ce management techniques, and advanced Microsoft O ce skills. Basically, this course is a complete package for you with all required skills of professional administrator and receptionist. Why Should You Choose Admin and Receptionist Diploma Level 3 Internationally recognised accredited quali cation 1 year accessibility to the course Free e-Certi cate Instant certi cate validation facility Properly curated course with comprehensive syllabus Full-time tutor support on working days (Monday β Friday) E cient exam system, assessment and instant results Access to the course content on mobile, tablet or desktop from anywhere anytime Eligible for **NUS Extra** card which gives you 1000βs of discounts from biggest companies. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our quali cations to your Resume and make yourself worthy in the competitive job industry. FAQs Who is this course for? There is no experience or previous quali cations required for enrolment on this course. It is available to all students of all academic backgrounds. Is this course accredited? Yes, this course is accredited by IAO and CPD Quali cation Standards. If I take the course, how will I be assessed? Once you complete all the lessons/units, you are required to sit an exam which is multiple-choice. Pass mark is 60%. Does this course include exams? Yes, this course includes exams. How can I achieve my certi cate? Once you successfully pass your exam you can obtain your certi cate of achievement either in PDF or hard copy format, or both, for an additional fee. Β Certi cates are also available as e-certi cates. Is there any charge for certi cation? Yes, there is an additional charge for the certi cation service. Β Certi cates are Β£4 each for PDFs and Β£8 each for hard copies. If both PDF and hard copy certi cates are ordered at the same time, the cost is Β£10. E-certi cates are available from your learning portal completely free of charge. Welcome back! Can I help you with anything?
- 3. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 3/18 ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο Can anyone validate my certi cate through your website? Yes, there is a unique code issued for every certi cate and anyone can validate your certi cate by using this code through our website. Are there any prerequisites for the course? There are no prerequisites for this course and it is open to everyone. How long until I receive the course con rmation details? Once you purchase a course your account will be set up within 48 hours and you will receive an email with your account details. For how long do I have access to the course? You will have access to the course for one year following purchase. What support do you offer? We provide 24 hours live chat support and our customer service team is available during working hours to answer your phone calls. Admin Support Module One β Getting Started 00:30:00 Module Two β Getting Organized (I) 01:00:00 Module Three β Getting Organized (II) 01:00:00 Module Four β Managing Time 01:00:00 Module Five β Getting It All Done On Time 01:00:00 Module Six β Special Tasks 01:00:00 Module Seven β Verbal Communication Skills 01:00:00 Module Eight β Non-Verbal Communication Skills 01:00:00 Module Nine β Empowering Yourself 01:00:00 COURSE CURRICULUM Welcome back! Can I help you with anything?
- 4. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 4/18 ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο Module Ten β The Team of Two 01:00:00 Module Eleven β Taking Care of Yourself 01:00:00 Module Twelve β Wrapping Up 00:30:00 Administrative Management Module One β Getting Started 00:30:00 Module Two β Why Your O ce Needs Administrative Procedures 01:00:00 Module Three β Gathering the Right Tools 01:00:00 Module Four β Identifying Procedures to Include 01:00:00 Module Five β Top Five Procedures to Record 01:00:00 Module Six β What to Include in Your Binder (I) 01:00:00 Module Seven β What to Include in Your Binder (II) 01:00:00 Module Eight β Organizing Your Binder 01:00:00 Module Nine β What Not to Include in the Procedure Guide 01:00:00 Module Ten β Share O ce Procedure Guide 01:00:00 Module Eleven β Successfully Executing the Guide 01:00:00 Module Twelve β Wrapping Up 00:30:00 Organisational Skills Module One β Getting Started 00:30:00Welcome back! Can I help you with anything?
- 5. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 5/18 ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ· ο ξ· ο ξ· ο ξ· ο ξ· ο ξ· ο Module Two β Remove the Clutter 01:00:00 Module Three β Prioritize 01:00:00 Module Four β Scheduling Your Time 01:00:00 Module Five β To Do Lists 01:00:00 Module Six β Paper and Paperless Storage 01:00:00 Module Seven β Organization in Your Work Area 01:00:00 Module Eight β Tools to Fight Procrastination 01:00:00 Module Nine β Organizing Your Inbox 01:00:00 Module Ten β Avoid the Causes of Disorganization 01:00:00 Module Eleven β Discipline is the Key to Stay Organized 01:00:00 Module Twelve β Wrapping Up 00:30:00 Organisational Skills Course for Administrator Level 2- Activities 00:00:00 Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Di erent Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00Welcome back! Can I help you with anything?
- 6. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 6/18 ξ· ο ξ· ο ξ· ο ξ· ο ξ· ο ξ· ο ξ· ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Con dentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Customer Service Skills Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Customer Relations & Dealings Module One β Getting Started 00:30:00 Module Two β The Right Attitude Starts with You 01:00:00Welcome back! Can I help you with anything?
- 7. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 7/18 ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο Module Three β Stress Management (Internal Stressors) 01:00:00 Module Four β Stress Management (External Stressors) 00:30:00 Module Five β Transactional Analysis 01:00:00 Module Six β Why are Some Customers Di cult 01:00:00 Module Seven β Dealing with the Customer Over the Phone 01:00:00 Module Eight β Dealing with the Customer In Person 01:00:00 Module Nine β Sensitivity in Dealing with Customers 01:00:00 Module Ten β Scenarios of Dealing with a Di cult Customer 01:00:00 Module Eleven β Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve β Wrapping Up 00:30:00 Professional Telephone Receptionist Skills Module One β Getting Started 00:30:00 Module Two β Core Skills Required 01:00:00 Module Three β Self-Management (I) 01:00:00 Module Four β Self-Management (II) 01:00:00 Module Five β Time Management (I) 01:00:00 Module Six β Time Management (II) 01:00:00 Module Seven β Organizing and Planning (I) 01:00:00 Welcome back! Can I help you with anything?
- 8. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 8/18 ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ£ ο ξ· ο ξ· ο - ο - ο Module Eight β Organizing and Planning (II) 01:00:00 Module Nine β Communication (I) 01:00:00 Module Ten β Communication (II) 01:00:00 Module Eleven β Additional Challenges 01:00:00 Module Twelve β Wrapping Up 00:30:00 Professional Telephone Receptionist Course- Activities 00:00:00 Recommended Reading Recommended Reading : Admin and Receptionist Diploma Level 3 00:00:00 Mock Exam Mock Exam- Admin and Receptionist Diploma Level 3 00:30:00 Final Exam Final Exam- Admin and Receptionist Diploma Level 3 00:30:00 COURSE REVIEWS 4 1 ratings οοοοοο ο ο ο ο Welcome back! Can I help you with anything?
- 9. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 9/18 5 STARS 4 STARS 3 STARS 2 STARS 1 STARS 0 1 0 0 0 SIMPLE TO COMPLETE. The course began very usefully with the information on the administrative roles that exist and what things may be useful for you to use in the work place. There was a fair bit of repetition, but things I suppose are remembered much better via repetition. My one gripe of the course was the nal βReceptionist Skillsβ element. The links to the course did not always transcend with that of a receptionist role. More linked to those who work from home. I am struggling to see the link with that one. The exam, I passed rst time in the mock. Butβ¦some of the questions. Be careful with the wording of them. οοοοοο ο ο ο ο RELATED COURSES Welcome back! Can I help you with anything?
- 10. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 10/18 ο519 Level 2 Certi cate in Employee Training Activities Β£19Β£269 οοοοοο ο ο ο ο Welcome back! Can I help you with anything?
- 11. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 11/18 ο538 Life Tools of Neuro Linguistic Programming Β£19Β£269 οοοοοο ο ο ο ο Welcome back! Can I help you with anything?
- 12. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 12/18 ο498 Certi cate in Negotiating for Results Β£19Β£269 οοοοοο ο ο ο ο Β£27Β£321 ξ1 YEAR ξͺINTERMEDIATE ξΉCOURSE BADGE ξ‘COURSE CERTIFICATE 82NUMBER OF UNITS TAKE THIS COURSE Welcome back! Can I help you with anything?
- 13. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 13/18 Instructors ADMIN 704 STUDENTS ENROLLED ο ο ο ο 2NUMBER OF QUIZZES ξ»2 DAYS, 15 HOURS Welcome back! Can I help you with anything?
- 14. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 14/18 Registered with the UK Register of Learning Providers (UKRLP) UKPRN: 10063816 ACCREDITED BY OUR COURSE AWARDING BODIES Welcome back! Can I help you with anything?
- 15. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 15/18 OUR COURSES PARTNERS Welcome back! Can I help you with anything?
- 16. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 16/18 Welcome back! Can I help you with anything?
- 17. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 17/18 ABOUT Make learning more accessible to learning enthusiasts, regardless of where they are residing in the world. ο Beaufort House, 15 St Botolph Street, London EC3A 7BB ο 0800 368 7767 ο help@adamsacademy.com CERTIFICATE CODE Enter Certi cate Code IMPORTANT LINKS About VALIDATE OUR STUDENTS SAY.. Course content are awesome! Greatest course I had this time. Ginny Student An extremely helpful and informative course, especially in conjunction with quiz and video tutorial. Mike Student, Finance Great Course Content! Learn anywhere using personal de Video is a good way to learn Kiara Student ξ ² ξΆ Welcome back! Can I help you with anything?
- 18. 11/26/2018 Admin and Receptionist Diploma Level 3 - Adams Academy https://www.adamsacademy.com/course/admin-and-receptionist-diploma-level-3/ 18/18 Blog Terms & Conditions Privacy Policy Cookie Policy FAQ Contact COMING SOON Β Β Β© ADAMS ACADEMY INC. LTD. ο ο ο ο Welcome back! Can I help you with anything?