EFQM

1. QUALITY
MANAGEMENT
By
ABY PHILIPOSE
UMA1V22

2. DHL
DHL Express is a division of
the German logistics company Deutsche Post DHL
providing international express mail services.
It is the world's largest logistics company operating
around the world, particularly in sea and air mail.
Its founded in 1969 to deliver documents
between San Francisco and Honolulu, the company
expanded its service throughout the world by the
late 1970s.

3. EFQM
The EFQM Excellence Model is a non-
prescriptive business excellence framework for
organizational management systems, promoted
by EFQM(formerly known as the European
Foundation for Quality Management) and
designed for helping organizations in their drive
towards being more competitive.

4. 100
100
80
100
150
100
160
60
150
EFQM of DHL

5. CONCLUSION
What is considered excellent today will
only be considered as adequate tomorrow, there is
a continual improvement loop, learning from the
results and using creativity and innovation to
strive for better excellence. For this EFQM plays
a vital role in each and every company.