Quality management
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DHL Express is the world's largest logistics company, founded in 1969 to deliver documents between San Francisco and Honolulu. It has expanded globally particularly in sea and air mail. The EFQM Excellence Model is a non-prescriptive business excellence framework promoted by EFQM to help organizations improve competitiveness through organizational management systems. DHL uses the EFQM framework to continually improve and strive for excellence through learning, creativity and innovation.
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Ecuador exports teak wood to India. Ecuador produces around 40,000 hectares of teak annually, mainly in the coastal region. Teak is a hardwood known for its strength, durability and weather resistance, making it suitable for outdoor applications. Ecuador exported over 1,100 containers of teak to India and other Asian and European countries last year. The teak is distributed through wholesale markets and directly to large construction projects and manufacturers. Promotional strategies to increase sales include discounts for bulk orders, free product information, and advertising through newspapers, social media, and television.
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The EFQM Excellence Model provides a framework for organizations to assess their performance and drive continuous improvement. It includes 9 criteria across enablers and results. The 5 enabler criteria cover leadership, strategy, people, partnerships/resources, and processes/services. The 4 results criteria cover customer, people, social, and business outcomes. Organizations can use the RADAR logic to structure self-assessment of their approaches and achievement of results. The model takes a holistic view to help organizations meet stakeholder expectations and achieve sustainable excellence.
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Quality management
- 2. DHL DHL Express is a division of the German logistics company Deutsche Post DHL providing international express mail services. It is the world's largest logistics company operating around the world, particularly in sea and air mail. Its founded in 1969 to deliver documents between San Francisco and Honolulu, the company expanded its service throughout the world by the late 1970s.
- 3. EFQM The EFQM Excellence Model is a non- prescriptive business excellence framework for organizational management systems, promoted by EFQM(formerly known as the European Foundation for Quality Management) and designed for helping organizations in their drive towards being more competitive.
- 5. CONCLUSION What is considered excellent today will only be considered as adequate tomorrow, there is a continual improvement loop, learning from the results and using creativity and innovation to strive for better excellence. For this EFQM plays a vital role in each and every company.