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Confidential Information of Huawei.
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Radio Network Planning and
Optimization Work Flow
Huawei Technologies Co., Ltd.
November 10, 2015
Huawei RNP Work Flow
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Abstract: RNP is a significant job serving to the whole project flow. All the RNP members,
especially the RNP team leader should consider all the aspects of the network and provide
the idea and suggestion during the RF manager’s decision making. At the beginning of
planning or launching, strategy and schedule should be considered and detail discussions
are held with the customer so that the work done can meet the customer expectation.
Teamwork is a way to complete the RNP related work. The team members should
understand and know their roles during the work. All the work can be done based on the
working flow and corresponding templates provided. It is suggested to make use of the
provided template and make some changes accordingly.
HUAWEI RNP WORK FLOW is issued in order to standardize and make the RNP work
smoother. In addition, the RNP flow can give a general idea to the new joint engineer and
improve the team operation flow.
HUAWEI RNP WORK FLOW consists of slides and the corresponding description. It
includes the following processes.
Main Process Sub Process
Pre-Planning Network Pre-Planning
Network Planning
RF Survey
Planning Concept
PracticalPlanning
Cutover / Launch Cutover / Launch
Optimization
DT Optimization
KPI Optimization
Networking Monitoring
Technical Support
Acceptance Network Acceptance
Huawei RNP Work Flow
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0. Overall Process
RNE-RPO000 RPO Master Plan
Document Name: RPO Master Plan Prepared by: RNP, Huawei Effective Date: Dec. 2003
Document No: RNE-RPO000 Approved by: RNP, Huawei Version: Version 2.0
Reference: RPO000
RNP&RNODocuments
RPO Master Plan Report RPO Documents Checklist
Technical
Support
404
Network
Acceptance
500
RF Survey
201
Cut-Over/
Launch
300
KPI
Optimization
402
Network
Monitoring
403
Pre-
Planning
100
Planning
Concept
202
Practical
Planning
203
DT
Optimization
401
From pre-planning to network acceptance, radio network planning and optimization process includes 5
parts. Planning process includes RF Survey, Planning Concept and Practical Planning; while
optimization process includes Drive Test optimization, KPI optimization, Network Monitoring and
Technical Support.
Huawei RNP Work Flow
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1. Pre-Planning
Requirement Analysis
RF engineer analyzes the requirement from the customers. The task could be dimensioning and
simulation, current network evaluation or electromagnetic background measurement.
Network Dimensioning
Network dimensioning is the most general activity in pre -planning phase. Network dimension could be
designed by 3 ways. It may come directly from the customer, or from the designing on map. When
there is current network available, the current network analysis or new site survey will possibly be
committed.
Simulation
Simulation with some planning tools is very helpful for the network dimensioning. It provides a way to
check the accuracy of the planning. During the simulation, the propagation model has to be chosen. It
may be chosen by adopting the model of similar terrain that we have, or getting from model tuning
(CW test).
Network Evaluation
Evaluate the whole network performance. For the wireless part, the evaluation is normally made by
drive test and KPI analysis.
RNE-RPO100 Pre-Planning Process
Document Name: Pre-Planning Process Prepared by: RNP, Huawei Effective Date: Dec. 2003
Document No: RNE-RPO100 Approved by: RNP, Huawei Version: Version 2.0
Reference: RPO000RPO100
`
RFEngineer
Document
s
Electromagnetic
Background Test
Report
Pre-Planning
Proposal
Network Evaluation
Report
Requirement
Analysis
001
Current Network
Analysis/Site Survey
002
Simulation
006
Pre-planning
Report
009
Site List from
Customer
003
DP
DP
DP
Electromag.
Background Test
008
Plan Based on Map
004
DP
Network
Evaluation
007
DP
DP
Need Site
Survey?
Customer Provide
Site List ?
Plan based on
map?
Need Simulation?
Need Current
Network Evaluation?
Test Electromag.
Background ?
Model Tuning
005
DP
Need Model Tuning?
Network
Dimensioning
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Electromagnetic Background Test
In order to avoid the possible interference after network implementation, electromagnetic background
test is committed to make sure the frequency source is clear and usable.
Pre-planning Report
Combine all the activities done to a report, and get approval from customers.
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2. Network Planning
Following pre-planning, network planning phase includes three main activities, such as RF Survey,
Planning Concept, and Practical Planning.
RNE-RPO200 Network Planning Process
Document Name: Network Planning Process Prepared by: RNP, Huawei Effective Date: Dec. 2003
Document No: RNE-RPO200 Approved by: RNP, Huawei Version: Version 2.0
Reference: RPO000RPO200
RF Survey
002
Planning
Concept
003
Practical
Planning
004
Cut-Over/
Launch
005
Pre-
Planning
001
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2.1. RF Survey
RF Survey Discussion
The customer will pass the job request to the teamleader OR Huawei will propose the site survey plan to
customer. The job requests have to be issued by the customer 2-3 days before the actual site survey date.
The content have to include the site name, coordinate, coordinate projection type and time plan to finish
all the site survey. The team leader have to consider also the method that the customer want the site
survey to be performsince some of the site survey will be done together with the site acquisition that will
slow down the whole site survey progress. In addition, the customer may like to send some engineers to
join the site survey
RF Survey Preparation
The template of RF Survey Preparation Check List can be used to perform the site survey and
customization is performed when required. The engineer has to make sure that the Site Survey Kit is
ready with digital camera, GPS and compass before the site survey is started. The digital map has to be
ready so that the site survey can be performed smoother and easier. The site survey schedule can be
completed with the help of team leader and then obtain the approval from the team leader.
RF Survey
The RF survey is performed in this stage either with engineer from customer or done by Huawei engineer.
For more detailed about the site survey method, please refer to the RF Survey Guideline document. The
information obtained from the site survey is filled into the On-Site RF Survey Report (XXX Site).
RF Survey Report
After finished the site survey, RF engineer should fill the information obtained from the site survey into
RNE-RPO201 RF Survey
Document Name: RF Survey Prepared by: RNP, Huawei Effective Date: Dec. 2003
Document No: RNE-RPO201 Approved by: RNP, Huawei Version: Version 2.0
Reference: RPO000RPO200RPO201
Customer
Team
Leader
RFEngineerDocuments
RF Survey
Discussion
001
RF Survey
Discussion
001
RF Survey
Preparation
002
RF Survey
003
RF Survey
003
RF Survey
Report
004
RF Survey
Report Approval
005
RF Survey
Report Approval
005
RF Survey Preparation
Checklist
On-Site RF Survey
Report (XXX Site)
RF Survey Report (XXX Site)
RF Survey Summary
Engineering
Parameter
006
Site Database
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the RF Survey Report which is perhaps detailed as possible as we can including the photos around the
site location etc, under the request from customer. And after finished all sites survey, RF engineer will
fill the site information into the RF Survey Summary.
Engineering parameter
Through the site survey, RF Engineer obtains the information of each site, so the Site Database needs
to be refreshed exactly. It’s very important to be refreshed uniquely and real time for it is used through
the whole project (including optimization).
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2.2. Network Planning Concept
具体 RNE-RPO202 Network Planning Concept
TeamLeader/Customer
Document Name: Network Planning Concept Prepared by: RNP, Huawei Effective Date: Dec. 2003
Document No: RNE-RPO202 Approved by: RNP, Huawei Version: Version 2.0
Reference: RPO000RPO200RPO202
Documents
Network Planning Concept
RNP Default Parameter Setting
Dual-band Parameter Setting
RNO Acceptance Criteria
RNO Acceptance
Criteria and Method
005
Cell Name Cell ID
001
Coverage / Capacity
Highlights
003
Freq./PN Planning
002
Parameter Planning
Consideration
004
Practical Planning
006
Cell Name/Cell ID
The cell naming method, Cell ID, CGI and NCC are obtained from the customer. The customer may provide the cell
naming method or the engineer may propose the cell naming method to the customer and get the approval from the
customer.
Frequency/PN Planning
The team leader is responsible to obtain the information includes the total spectrum available, starting and ending of
theARFCN fromthe customer. Then, the team leader is responsibleto determine the frequency reusepattern and the
frequency hopping method that going to implemented in the project. This may include the total number of channels
dedicated for BCCH and total number of channels for TCH. In addition, the TCH reusepattern such as 1X3 or 1X1
reuse pattern is also determined in this stage. The team leader may call for meeting to discuss this issue internally to
find out the most suitable frequency plan that suit the frequency available and then send the final frequency plan for
customer approval. For CDMAand WCDMAplanning, there is a general guideline for the PN/SN planning.
Coverage/Capacity Highlights
In someprojects that have high coverage requirements, thesite designs have to be determined to ensurethe customer
satisfaction. In this stage, the team leader has to get the proper input either from customer or marketing department.
The consideration may include the implementation of dual CDU solution, type of combiner used, type of high gain
antenna and typeof feeder used.
This consideration is mainly for dual band network. The engineers have to consider how to absorb and control the
dual-band network traffic. The parameters such as the value of CRO, type of HO ( Layer HO or PBGT HO ), HO
thresholds, other vendors parameters studies and proposal to change other vendor parameters have to be considered
so that thetraffic can be distributed more evenly.
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ParameterPlanning Consideration
In this stage, the default parameters such as the types of handover that are going to be activated, CRO setting for
traffic sharing, various types of thresholds, for more detailed about the parameters using, please refer to the RNP
Default Parametersetting, (including Dual-band parameter setting) document, have to be determined and then
sent to customer for notification and approval. The default parameters in this stage are not meant to generate the
complete BSC data but more towards letting thecustomer knows thegeneral pictureof the whole network.
All the issues above are combined and a formal report Network Planning Concept has to be delivered to customer
when the design concept is finalized. This planning concept will be used both for Huawei engineer and the customer
to communicate with regional teams if there are. This process also ensures the customer knows well the planning
concept and make thenear future work can be performed smoother.
RNPAcceptance Criteria and Method
In this stage, the KPI definition and KPI target have to be set with the input from customer due to different way of
defining the measurement parameters. Huawei engineer may propose the measurement method if there are no
specified requirements given by the customer. And then outputs the RNO Acceptance Criteria document. But the
KPI targets have to be discussed carefully due to the KPI targets are affecting the future workload. The RNO
Acceptance Criteria document is sent to customer for approval when it is finalized with the co-operation from
Huawei marketing.
Practical Planning
The team leader distributes the planning work to RNP engineer. The engineer does the practical
planning such as Frequency/PN planning, Neighbor planning with the Network Planning Concept.
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2.3. Practical Planning
The planning concepts are obtained from the previous stage and will be the conceptual input in this stage.
Frequency/PN and NBR Planning
After the required manpower is obtained, the work is distributed to the engineers to finish the frequency and NBR
planning. Theinputs such as
- Sites coordinate and the azimuths can be obtained from the sitesurvey
- Available spectrum and ARFCN, planning concept, hopping method and digital maps can be obtain based
on the input from thesite survey stage.
After all the designs are done, tools to check on the single way neighbor, co-channel and adjacent channel is used to
verify thework results produced. Thechanges are made accordingly and recorded in thePlanning Evaluation Record.
This document will be theproof for the verification work done and will sent to Headquarter for recording purpose.
Proposal Approval
The approvals, Network Planning Proposal and RNP proposal Approval Report, have to be obtained from the
team leader and the team leader is responsible to send thework to customer for approval. At this stage, the complete
cells parameters and cells properties are configured and filled into the RNP Data Configuration Table. The cells
parameters such as HO type, thresholds, frequencies, neighbors and other parameters are obtained from the
documents that planned internally and approved by the customer. The RNP Cell Data Configuration will be use to
generate thedatabase for all thecells that are going to put on service.
After the data is verified, the data that in the RNP Data Configuration Table is sent to the Data Configuration
Center to generate the BSC data (Database) for the network. And after generating the DBF, the Data Configuration
Center will send it to thelocal RNO engineer and thelocal BSS engineer.
ON-SiteCheck
RNE-RPO203 Practical Planning
Document Name: Practical Planning Prepared by: RNP, Huawei Effective Date: Dec. 2003
Document No: RNE-RPO203 Approved by: RNP, Huawei Version: Version 2.0
Reference: RPO000RPO200RPO203
Ducument
s
BSS
Engineer
CustomerRNOEngineer
RNP Default Parameter Setting
Dual-band Parameter Setting
Freq./PN
Planning
002
Neighbor
Planning
003
Planning
Concept
001
RNP Data
Config. Table
005
BSC Data
006
On-site Check
007
On-site Check
007
RNP Data Configuration Table
Data Config.
Center
Network Planning Concept
Proposal
Approval
004
Network Planning Proposal
RNP Proposal Approval Report
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According to the RNPDefault Parameter setting (possibly including Dual-Band parameter setting) document,
the BSC data has to be checked and changes have to be made accordingly due to some default values are different
with what required when generating the BSC data. It is STRONGLY recommended to check all the data again by
RNO and BSS Engineer after all the changes else there maybe problems when doing the optimization that causes by
data configuration.
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3. Cutover / Launch
Site Installation
In this stage, BSS engineer is responsibility for the quality of the site installation. It will affect the network running
quality. The customer should preparethe conditions of siteinstallation before installed.
Site Commissioning
After the sites installed and running, the BSS engineer must do the commissioning test one by one basing on the
BTS Commissioning Test Checklist (for RNO). During the test, the BSS engineer must pay attention to the
installed quality of BTS hardware, antenna and so on. If there is something wrong in it, it should be corrected and
adjusted fast.
Installation Adjustment
If there is something wrong in installation, it must be adjusted at once.
Hardware Adjustment
If there is something wrong in Hardware, it must be changed or adjusted at once
Antenna Adjustment
If there is something wrong in Antenna installation, it must be adjusted at once.
Cutover / Launch
In this stage, the team leader is responsible for determining the launch plan with the PM and customer. It is
suggested to launch the sites per batch basis. The customer input at this time is important also. The site launch on
batch basis will reduce the number of times for cutover and this can make all other RNP work can be managed
RNE-RPO300 Cut-Over/Launch Process
Document Name: Cut-Over/Launch Process Prepared by: RNP, Huawei Effective Date: Dec. 2003
Document No: RNE-RPO300 Approved by: RNP, Huawei Version: Version 2.0
Reference: RPO000RPO300
Documen
ts
ProjectTeam
Site
Commsioning
002
Site
Installation
001
DP DP DP
Hardware
Adjustment
004
Antenna
Adjustment
005
Installation
Adjustment
003
Hardware?
Feeder/
Antenna?
Installation?
Cutover/
Launch
006
DP
OK?
Y
N
Monitoring
007
BTS Commissioning Test
Checklist (for RNO)
Cut-Over Process (for RNO) Daily Performance Monitoring
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better. At the same time, the team leader has to make sure that the launch schedule is determined by the RF team
leader but not PM only. ALL (RF Team Leader, PM and Customer) parties have to discuss and determine the
launch plan. After this, the cells that launch in this batch are unbarred and the sites are considered on service. Also,
it’s very important for the BSS engineer to do the test one by one basing on the BTS Commissioning Test
Checklist (for RNO) to prove that the site running status is good. At the other side, the traffic statistic is checked
per hour basis for about 2 to 3 hours to verify the successful of the launch process. After that, a short discussion
will be called with customer to conclude whether the launch is success or not.
Monitoring
The on-site BSS/RNP engineer will take the monitor after the successful Cut-over Launch. For example, the daily
traffic statistic report is sent to the customer to show the overall network performance and quality and the drive test
to verify the coverage areas will base on the customer requirements. If there is something wrong in the network,
the Daily Performance Monitoring report will be sent to theteam leader and the customer.
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4. Network Optimization
Cutover/Launch (BSC Cutoveror Site Launch)
During implementation period, Huawei will begin optimization only when a certain number of continuous sites are
put on service (for example, 90% of the continuous sites are put on service). For the specified optimization project
where there is no site launch at all, thefirst step is to collect and check sitedatabase (engineering parameter table).
DT Optimization /KPI Optimization
DT optimization and KPI optimization are committed at the same time. According to the plan of project, self-check
should be involved to make clear whether the network quality achieve acceptance criterion after X weeks’
optimization. If acceptance criterion has been achieved and the acceptance time has not arrived, the project moves
to Network Monitoring process. Otherwise, analyze the failure reason. If it is because of network optimization,
enhance the optimization devotion. If it is because of other reasons, transfer the problem to local or remote
Technical Support until the criteria are met, or just present the explanation. In the end, the RPO project moves
into network acceptance process.
Network Monitoring /Technical Support
If acceptance can not be done according to the plan because of the reasons other than network optimization, it is
necessary to co-ordinate project team, local office and company support team to stress on tracking and settling the
network problem. So the support what we said here includes optimization team, R&D team and marketing team,
not only optimization technical support team.
Network Acceptance
According to network acceptance criterion and method, confirm the optimization result with customers.
RNE-RPO400 Network Optimization Process
Document Name: Network Optimization Process Prepared by: RNP, Huawei Effective Date: Dec. 2003
Document No: RNE-RPO400 Approved by: RNP, Huawei Version: Version 2.0
Reference: RPO000RPO400
Y
N
N
Yes
Cutover/
Launch
001
DT
Optimization
002
KPI
Optimization
003
Network
Monitoring
004
Technical
Support
005
Network
Acceptance
006
Y
90% BTS
Launch? (around)
DP
Meet Acceptance
Criteria in X weeks?
Keep on RF
Optimization?
DP
DP
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3.1 DT optimization
DT Preparation
Before DT optimization, the engineer is required to work out the drive test plan such as test purpose, which route to
go, test method, duration to finish theplan, test car, test equipment and etc. DT Preparation Checklist is helpful to
do self-check.
Drive Test
Either the engineer or the sub-contractor performs the drive test. The obtained result will be analysis by the engineer
and 2 reports (Drive Test Analysis Report and Drive Test Report) are generated and sent to team leader for
approval. The appropriate reasons have to given if the continuous 10 samples collected have low signal or bad
quality. The team leader then passes the report to the customer for approval and in the same time show the new
launch network performance to the customer. Please refer to the Optimization and FAT Test Standard for more
information about the Drive Test method. The drive test analysis can be done based on the urgency of the network
situation. If a lot of problems found during drive test, the data have to be sent back ASAP and then correct the
problems accordingly.
DT Data Analysis
When analyzing the drive test data, we have to record the time, position, phenomenon where there is network
problem, specify the reasons and propose possible solutions. DT Data analysis table is applied to every time of
drive test. After DT analysis, estimate whether the result can meet the target requirement. If the result meets the
target, confirm the work with team leader.
Result confirmation
Finish the DT optimization according to DT Data analysis table and DT optimization Bi-weekly report.
RNE-RPO401 DT Optimization
RFEngineer
Docume
nts
Team
Leader
Document Name: DT Optimization Prepared by: RNP, Huawei Effective Date: Dec. 2003
Document No: RNE-RPO401 Approved by: RNP, Huawei Version: Version 2.0
Reference: RPO000RPO400RPO401
DT
Preparation
001
Drive
Test
002
DT Data
Analysis
003
DP
Y
Result
Confirmation
004
DP
DP
DP
Antenna
Adjustment
005
Parameter
Adjustment
006
Configuration
Adjustment
007
DP
OK?
N
Feeder/
Antenna?
Network
Parameter?
Network
Configuration?
Complete?
DT Preparation Checklist DT Data Analysis Table
DT Optimization Bi-weekly Report
Site Database
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Antenna / Parameter / Configuration adjustment
After drive test, such solutions as antenna adjustment, parameter adjustment or configuration adjustment may be
applied. In order to compare the performance before and after adjustment, engineering parameter table and
engineering parametertable are used.
After all the adjustment, drive test again, resume the circular process of DT optimization until satisfying the drive
test target.
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3.2 KPI optimization
Traffic StatisticData
In optimization phase, obtain the traffic statistics from OMC every day. Normally the statistics is of previous day.
Network Monitoring
According to the statistics data, find out the abnormal site or cell, for example, no traffic, no handoff, call drop,
etc. The abnormal cell is normally caused by the hardware failure. All these cells are analyzed by the BSC/RNP
engineer and they will start the work to correct it then. The RF engineer also can initiate the BSC engineer to solve
the hardware related issues when some problems about the hardware are found in thesystem.
Problem analysis /Terms of Solution /Discussion /Solution Implement
During optimization, worst cells are listed out based on theKPI items, and they may benamed as problem cell here.
Theproblem cells are analyzed and theproper changes are proposed to the customer. Theproposal may include how
to solve current network problems such as add/relocate TRX, parameters changes and etc. The main purpose is to
improve the total performance of the network. All the more complex solution can also be documented and sent to
RNP support department. At the same time, the product suggestion can also be given to improve network capability
and the efficiency of thework.
After the problem cells proposal and the change request are ready, the discussion with customer is held and the
parameters changes are done after the meeting. It is suggested that the meeting should be held earlier so that the
parameters changes can be perform in the same date after the meeting with the customer. The second suggestion is
try to keep the records of the parameters changes so that the same parameters values won’t be performed again and
again.
RNE-RPO402 KPI Optimization
Document Name: KPI Optimization Prepared by: RNP, Huawei Effective Date: Dec. 2003
Document No: RNE-RPO402 Approved by: RNP, Huawei Version: Version 2.0
Reference: RPO000RPO400RPO402
RFEngineerDocuments
Team
Leader
Customer
Traffic
Statistic Data
001
Network
Monitoring
002
Problem
Analysis
003
Terms of
Solution
004
Discussion/
Approval
005
Discussion/
Approval
005
Daily Performance Monitoring Problem Feedback Form
RPO Project Report
N/W Optimization Bi-weekly Report
Solution
Implement
006
Change Request
Parameter Adjustment Record
Problem Investigation Report
Discussion/
Approval
005
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3.3 Network monitoring
Customercomplaint / Traffic statisticdata
During network monitoring phase, maintenance engineer is keen on customer complaints and traffic statistics.
Daily monitoring
According to the customer complaints and statistics data, find out the abnormal site or cell, for example, no
traffic, no handoff, call drop, etc. The abnormal cell is normally caused by the hardware failure. All these cells are
analyzed by theBSC/RNP engineer and they will start the work to correct it then.
Problem solving / Report
If there is some problem found during monitoring, on-site engineer solves the network problem. During this phase,
it is possibleto ask for assistance from local office or headquarter.
RNE-RPO403 Network Monitoring
Document Name: Network Monitoring Prepared by: RNP, Huawei Effective Date: Dec. 2003
Document No: RNE-RPO403 Approved by: RNP, Huawei Version: Version 2.0
Reference: RPO000RPO400RPO403
RFor
Maintenance
Engineer
Documents
RForTS
Engineer
Customer
Customer
Complaint
001
Traffic
Statistic Data
002
DPDaily
Monitoring
003
Problem
Solving
004
Report
005
Need Supported?
Approval
006
Problem
Solving
004
Daily Performance Monitoring Problem Feedback Form
Change Request
Parameter Adjustment Record
Problem Investigation Report
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3.4 Technical support
Problem identification & description
When the on-site engineer ask for technical support from specific regions or headquarter, he may fill the Problem
Feedback Form and send to regional / headquarter technical supporter or upload the problem through Huawei
CRMS(Customer Request Management System), and the technical supporter willresponsethoserequests.
Regional technical support
There are several regional technical support platforms in AP, CIS, MENA, SA, etc. When the technical support
experts there get the support request, they will deal with problem directly or through CRMS system, and try to
solve the problem with on-site engineer finally.
Technical support of HQ
If some problems can’t be solved at regional technical support platform, they will flow to headquarter technical
support center. Then the technical support experts there will continue to deal with them. Headquarter technical
support teamincludes experts from R&D, BSS and RNP.
Solution implement /Result confirming
With the assistance from regional or headquarter technical support team, the on-site engineer discuss the solution
with customers and then implement it. If the problem has been solved, notify H&Q technical support to close the
problem. For typical problem or important problem, problem investigation report should be generated to
customers.
RNE-RPO404 Technical Support
Document Name: Technical Support Prepared by: RNP, Huawei Effective Date: Dec. 2003
Document No: RNE-RPO404 Approved by: RNP, Huawei Version: Version 2.0
Reference: RPO000RPO400RPO404
RF/
Maintenance
Engineer
Documents
Regional
Technical
Support
Technical
Supportof
HQ
Problem Identification
& Description
001
Technical Support
of HQ
003
DPRegional Technical
Support
002
Solution Implement
004
Result Confirming
005
Result Confirming
005
Result Confirming
005
OK?
CRMS (800/Problem Feedback Form)
Change Request
Parameter Adjustment Record
Problem Investigation Report
N
Y
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4. Network Acceptance Process
In theprocess of Planning Concept, the KPI have been defined and agreed with the customer. The formal document
RNP Acceptance Criteria and Method has to be produced and signed both by the marketing department and the
project manager. This document normally is done after the contract is secured.
After the optimization for some time and all the KPI values have passed the target value as defined in the KPI
document, the FAT can be initiated and Network Optimization Report is prepared and sent to the customer to end
the project. The FAT criteria have to be considered in the report that may include the drive test result and the
breakdown of the KPI targets. Then the report is sent to the team leader for approval and then for customer approval.
Complete optimization
After getting the approval of the optimization, all optimization items finish. Backup the BSC data in the network,
and pigeonhole all project documents to company server according to RNP Document Guideline.
Team
Leader
RNE-RPO500 Network Acceptance Process
Document Name: Network Acceptance Process Prepared by: RNP, Huawei Effective Date: Dec. 2003
Document No: RNE-RPO500 Approved by: RNP, Huawei Version: Version 2.0
Reference: RPO000RPO500
CustomerRFEngineerDocuments
Traffic
Statistic Data
001
DT Data
002
Acceptance
Discussion
003
Acceptance
Discussion
003
Acceptance
Report
004
Approval
005
Network Optimization Report
Proposal for Expansion
Complete
Optimization
006
Complete
Optimization
006
Data backup
RPO Document Checklist

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Huawei RNP Work Flow Confidential Planning Document

  • 1. Confidential Information of Huawei. No Spreading without Permission Radio Network Planning and Optimization Work Flow Huawei Technologies Co., Ltd. November 10, 2015
  • 2. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page2, Total21 Abstract: RNP is a significant job serving to the whole project flow. All the RNP members, especially the RNP team leader should consider all the aspects of the network and provide the idea and suggestion during the RF manager’s decision making. At the beginning of planning or launching, strategy and schedule should be considered and detail discussions are held with the customer so that the work done can meet the customer expectation. Teamwork is a way to complete the RNP related work. The team members should understand and know their roles during the work. All the work can be done based on the working flow and corresponding templates provided. It is suggested to make use of the provided template and make some changes accordingly. HUAWEI RNP WORK FLOW is issued in order to standardize and make the RNP work smoother. In addition, the RNP flow can give a general idea to the new joint engineer and improve the team operation flow. HUAWEI RNP WORK FLOW consists of slides and the corresponding description. It includes the following processes. Main Process Sub Process Pre-Planning Network Pre-Planning Network Planning RF Survey Planning Concept PracticalPlanning Cutover / Launch Cutover / Launch Optimization DT Optimization KPI Optimization Networking Monitoring Technical Support Acceptance Network Acceptance
  • 3. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page3, Total21 0. Overall Process RNE-RPO000 RPO Master Plan Document Name: RPO Master Plan Prepared by: RNP, Huawei Effective Date: Dec. 2003 Document No: RNE-RPO000 Approved by: RNP, Huawei Version: Version 2.0 Reference: RPO000 RNP&RNODocuments RPO Master Plan Report RPO Documents Checklist Technical Support 404 Network Acceptance 500 RF Survey 201 Cut-Over/ Launch 300 KPI Optimization 402 Network Monitoring 403 Pre- Planning 100 Planning Concept 202 Practical Planning 203 DT Optimization 401 From pre-planning to network acceptance, radio network planning and optimization process includes 5 parts. Planning process includes RF Survey, Planning Concept and Practical Planning; while optimization process includes Drive Test optimization, KPI optimization, Network Monitoring and Technical Support.
  • 4. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page4, Total21 1. Pre-Planning Requirement Analysis RF engineer analyzes the requirement from the customers. The task could be dimensioning and simulation, current network evaluation or electromagnetic background measurement. Network Dimensioning Network dimensioning is the most general activity in pre -planning phase. Network dimension could be designed by 3 ways. It may come directly from the customer, or from the designing on map. When there is current network available, the current network analysis or new site survey will possibly be committed. Simulation Simulation with some planning tools is very helpful for the network dimensioning. It provides a way to check the accuracy of the planning. During the simulation, the propagation model has to be chosen. It may be chosen by adopting the model of similar terrain that we have, or getting from model tuning (CW test). Network Evaluation Evaluate the whole network performance. For the wireless part, the evaluation is normally made by drive test and KPI analysis. RNE-RPO100 Pre-Planning Process Document Name: Pre-Planning Process Prepared by: RNP, Huawei Effective Date: Dec. 2003 Document No: RNE-RPO100 Approved by: RNP, Huawei Version: Version 2.0 Reference: RPO000RPO100 ` RFEngineer Document s Electromagnetic Background Test Report Pre-Planning Proposal Network Evaluation Report Requirement Analysis 001 Current Network Analysis/Site Survey 002 Simulation 006 Pre-planning Report 009 Site List from Customer 003 DP DP DP Electromag. Background Test 008 Plan Based on Map 004 DP Network Evaluation 007 DP DP Need Site Survey? Customer Provide Site List ? Plan based on map? Need Simulation? Need Current Network Evaluation? Test Electromag. Background ? Model Tuning 005 DP Need Model Tuning? Network Dimensioning
  • 5. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page5, Total21 Electromagnetic Background Test In order to avoid the possible interference after network implementation, electromagnetic background test is committed to make sure the frequency source is clear and usable. Pre-planning Report Combine all the activities done to a report, and get approval from customers.
  • 6. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page6, Total21 2. Network Planning Following pre-planning, network planning phase includes three main activities, such as RF Survey, Planning Concept, and Practical Planning. RNE-RPO200 Network Planning Process Document Name: Network Planning Process Prepared by: RNP, Huawei Effective Date: Dec. 2003 Document No: RNE-RPO200 Approved by: RNP, Huawei Version: Version 2.0 Reference: RPO000RPO200 RF Survey 002 Planning Concept 003 Practical Planning 004 Cut-Over/ Launch 005 Pre- Planning 001
  • 7. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page7, Total21 2.1. RF Survey RF Survey Discussion The customer will pass the job request to the teamleader OR Huawei will propose the site survey plan to customer. The job requests have to be issued by the customer 2-3 days before the actual site survey date. The content have to include the site name, coordinate, coordinate projection type and time plan to finish all the site survey. The team leader have to consider also the method that the customer want the site survey to be performsince some of the site survey will be done together with the site acquisition that will slow down the whole site survey progress. In addition, the customer may like to send some engineers to join the site survey RF Survey Preparation The template of RF Survey Preparation Check List can be used to perform the site survey and customization is performed when required. The engineer has to make sure that the Site Survey Kit is ready with digital camera, GPS and compass before the site survey is started. The digital map has to be ready so that the site survey can be performed smoother and easier. The site survey schedule can be completed with the help of team leader and then obtain the approval from the team leader. RF Survey The RF survey is performed in this stage either with engineer from customer or done by Huawei engineer. For more detailed about the site survey method, please refer to the RF Survey Guideline document. The information obtained from the site survey is filled into the On-Site RF Survey Report (XXX Site). RF Survey Report After finished the site survey, RF engineer should fill the information obtained from the site survey into RNE-RPO201 RF Survey Document Name: RF Survey Prepared by: RNP, Huawei Effective Date: Dec. 2003 Document No: RNE-RPO201 Approved by: RNP, Huawei Version: Version 2.0 Reference: RPO000RPO200RPO201 Customer Team Leader RFEngineerDocuments RF Survey Discussion 001 RF Survey Discussion 001 RF Survey Preparation 002 RF Survey 003 RF Survey 003 RF Survey Report 004 RF Survey Report Approval 005 RF Survey Report Approval 005 RF Survey Preparation Checklist On-Site RF Survey Report (XXX Site) RF Survey Report (XXX Site) RF Survey Summary Engineering Parameter 006 Site Database
  • 8. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page8, Total21 the RF Survey Report which is perhaps detailed as possible as we can including the photos around the site location etc, under the request from customer. And after finished all sites survey, RF engineer will fill the site information into the RF Survey Summary. Engineering parameter Through the site survey, RF Engineer obtains the information of each site, so the Site Database needs to be refreshed exactly. It’s very important to be refreshed uniquely and real time for it is used through the whole project (including optimization).
  • 9. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page9, Total21 2.2. Network Planning Concept 具体 RNE-RPO202 Network Planning Concept TeamLeader/Customer Document Name: Network Planning Concept Prepared by: RNP, Huawei Effective Date: Dec. 2003 Document No: RNE-RPO202 Approved by: RNP, Huawei Version: Version 2.0 Reference: RPO000RPO200RPO202 Documents Network Planning Concept RNP Default Parameter Setting Dual-band Parameter Setting RNO Acceptance Criteria RNO Acceptance Criteria and Method 005 Cell Name Cell ID 001 Coverage / Capacity Highlights 003 Freq./PN Planning 002 Parameter Planning Consideration 004 Practical Planning 006 Cell Name/Cell ID The cell naming method, Cell ID, CGI and NCC are obtained from the customer. The customer may provide the cell naming method or the engineer may propose the cell naming method to the customer and get the approval from the customer. Frequency/PN Planning The team leader is responsible to obtain the information includes the total spectrum available, starting and ending of theARFCN fromthe customer. Then, the team leader is responsibleto determine the frequency reusepattern and the frequency hopping method that going to implemented in the project. This may include the total number of channels dedicated for BCCH and total number of channels for TCH. In addition, the TCH reusepattern such as 1X3 or 1X1 reuse pattern is also determined in this stage. The team leader may call for meeting to discuss this issue internally to find out the most suitable frequency plan that suit the frequency available and then send the final frequency plan for customer approval. For CDMAand WCDMAplanning, there is a general guideline for the PN/SN planning. Coverage/Capacity Highlights In someprojects that have high coverage requirements, thesite designs have to be determined to ensurethe customer satisfaction. In this stage, the team leader has to get the proper input either from customer or marketing department. The consideration may include the implementation of dual CDU solution, type of combiner used, type of high gain antenna and typeof feeder used. This consideration is mainly for dual band network. The engineers have to consider how to absorb and control the dual-band network traffic. The parameters such as the value of CRO, type of HO ( Layer HO or PBGT HO ), HO thresholds, other vendors parameters studies and proposal to change other vendor parameters have to be considered so that thetraffic can be distributed more evenly.
  • 10. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page10, Total21 ParameterPlanning Consideration In this stage, the default parameters such as the types of handover that are going to be activated, CRO setting for traffic sharing, various types of thresholds, for more detailed about the parameters using, please refer to the RNP Default Parametersetting, (including Dual-band parameter setting) document, have to be determined and then sent to customer for notification and approval. The default parameters in this stage are not meant to generate the complete BSC data but more towards letting thecustomer knows thegeneral pictureof the whole network. All the issues above are combined and a formal report Network Planning Concept has to be delivered to customer when the design concept is finalized. This planning concept will be used both for Huawei engineer and the customer to communicate with regional teams if there are. This process also ensures the customer knows well the planning concept and make thenear future work can be performed smoother. RNPAcceptance Criteria and Method In this stage, the KPI definition and KPI target have to be set with the input from customer due to different way of defining the measurement parameters. Huawei engineer may propose the measurement method if there are no specified requirements given by the customer. And then outputs the RNO Acceptance Criteria document. But the KPI targets have to be discussed carefully due to the KPI targets are affecting the future workload. The RNO Acceptance Criteria document is sent to customer for approval when it is finalized with the co-operation from Huawei marketing. Practical Planning The team leader distributes the planning work to RNP engineer. The engineer does the practical planning such as Frequency/PN planning, Neighbor planning with the Network Planning Concept.
  • 11. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page11, Total21 2.3. Practical Planning The planning concepts are obtained from the previous stage and will be the conceptual input in this stage. Frequency/PN and NBR Planning After the required manpower is obtained, the work is distributed to the engineers to finish the frequency and NBR planning. Theinputs such as - Sites coordinate and the azimuths can be obtained from the sitesurvey - Available spectrum and ARFCN, planning concept, hopping method and digital maps can be obtain based on the input from thesite survey stage. After all the designs are done, tools to check on the single way neighbor, co-channel and adjacent channel is used to verify thework results produced. Thechanges are made accordingly and recorded in thePlanning Evaluation Record. This document will be theproof for the verification work done and will sent to Headquarter for recording purpose. Proposal Approval The approvals, Network Planning Proposal and RNP proposal Approval Report, have to be obtained from the team leader and the team leader is responsible to send thework to customer for approval. At this stage, the complete cells parameters and cells properties are configured and filled into the RNP Data Configuration Table. The cells parameters such as HO type, thresholds, frequencies, neighbors and other parameters are obtained from the documents that planned internally and approved by the customer. The RNP Cell Data Configuration will be use to generate thedatabase for all thecells that are going to put on service. After the data is verified, the data that in the RNP Data Configuration Table is sent to the Data Configuration Center to generate the BSC data (Database) for the network. And after generating the DBF, the Data Configuration Center will send it to thelocal RNO engineer and thelocal BSS engineer. ON-SiteCheck RNE-RPO203 Practical Planning Document Name: Practical Planning Prepared by: RNP, Huawei Effective Date: Dec. 2003 Document No: RNE-RPO203 Approved by: RNP, Huawei Version: Version 2.0 Reference: RPO000RPO200RPO203 Ducument s BSS Engineer CustomerRNOEngineer RNP Default Parameter Setting Dual-band Parameter Setting Freq./PN Planning 002 Neighbor Planning 003 Planning Concept 001 RNP Data Config. Table 005 BSC Data 006 On-site Check 007 On-site Check 007 RNP Data Configuration Table Data Config. Center Network Planning Concept Proposal Approval 004 Network Planning Proposal RNP Proposal Approval Report
  • 12. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page12, Total21 According to the RNPDefault Parameter setting (possibly including Dual-Band parameter setting) document, the BSC data has to be checked and changes have to be made accordingly due to some default values are different with what required when generating the BSC data. It is STRONGLY recommended to check all the data again by RNO and BSS Engineer after all the changes else there maybe problems when doing the optimization that causes by data configuration.
  • 13. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page13, Total21 3. Cutover / Launch Site Installation In this stage, BSS engineer is responsibility for the quality of the site installation. It will affect the network running quality. The customer should preparethe conditions of siteinstallation before installed. Site Commissioning After the sites installed and running, the BSS engineer must do the commissioning test one by one basing on the BTS Commissioning Test Checklist (for RNO). During the test, the BSS engineer must pay attention to the installed quality of BTS hardware, antenna and so on. If there is something wrong in it, it should be corrected and adjusted fast. Installation Adjustment If there is something wrong in installation, it must be adjusted at once. Hardware Adjustment If there is something wrong in Hardware, it must be changed or adjusted at once Antenna Adjustment If there is something wrong in Antenna installation, it must be adjusted at once. Cutover / Launch In this stage, the team leader is responsible for determining the launch plan with the PM and customer. It is suggested to launch the sites per batch basis. The customer input at this time is important also. The site launch on batch basis will reduce the number of times for cutover and this can make all other RNP work can be managed RNE-RPO300 Cut-Over/Launch Process Document Name: Cut-Over/Launch Process Prepared by: RNP, Huawei Effective Date: Dec. 2003 Document No: RNE-RPO300 Approved by: RNP, Huawei Version: Version 2.0 Reference: RPO000RPO300 Documen ts ProjectTeam Site Commsioning 002 Site Installation 001 DP DP DP Hardware Adjustment 004 Antenna Adjustment 005 Installation Adjustment 003 Hardware? Feeder/ Antenna? Installation? Cutover/ Launch 006 DP OK? Y N Monitoring 007 BTS Commissioning Test Checklist (for RNO) Cut-Over Process (for RNO) Daily Performance Monitoring
  • 14. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page14, Total21 better. At the same time, the team leader has to make sure that the launch schedule is determined by the RF team leader but not PM only. ALL (RF Team Leader, PM and Customer) parties have to discuss and determine the launch plan. After this, the cells that launch in this batch are unbarred and the sites are considered on service. Also, it’s very important for the BSS engineer to do the test one by one basing on the BTS Commissioning Test Checklist (for RNO) to prove that the site running status is good. At the other side, the traffic statistic is checked per hour basis for about 2 to 3 hours to verify the successful of the launch process. After that, a short discussion will be called with customer to conclude whether the launch is success or not. Monitoring The on-site BSS/RNP engineer will take the monitor after the successful Cut-over Launch. For example, the daily traffic statistic report is sent to the customer to show the overall network performance and quality and the drive test to verify the coverage areas will base on the customer requirements. If there is something wrong in the network, the Daily Performance Monitoring report will be sent to theteam leader and the customer.
  • 15. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page15, Total21 4. Network Optimization Cutover/Launch (BSC Cutoveror Site Launch) During implementation period, Huawei will begin optimization only when a certain number of continuous sites are put on service (for example, 90% of the continuous sites are put on service). For the specified optimization project where there is no site launch at all, thefirst step is to collect and check sitedatabase (engineering parameter table). DT Optimization /KPI Optimization DT optimization and KPI optimization are committed at the same time. According to the plan of project, self-check should be involved to make clear whether the network quality achieve acceptance criterion after X weeks’ optimization. If acceptance criterion has been achieved and the acceptance time has not arrived, the project moves to Network Monitoring process. Otherwise, analyze the failure reason. If it is because of network optimization, enhance the optimization devotion. If it is because of other reasons, transfer the problem to local or remote Technical Support until the criteria are met, or just present the explanation. In the end, the RPO project moves into network acceptance process. Network Monitoring /Technical Support If acceptance can not be done according to the plan because of the reasons other than network optimization, it is necessary to co-ordinate project team, local office and company support team to stress on tracking and settling the network problem. So the support what we said here includes optimization team, R&D team and marketing team, not only optimization technical support team. Network Acceptance According to network acceptance criterion and method, confirm the optimization result with customers. RNE-RPO400 Network Optimization Process Document Name: Network Optimization Process Prepared by: RNP, Huawei Effective Date: Dec. 2003 Document No: RNE-RPO400 Approved by: RNP, Huawei Version: Version 2.0 Reference: RPO000RPO400 Y N N Yes Cutover/ Launch 001 DT Optimization 002 KPI Optimization 003 Network Monitoring 004 Technical Support 005 Network Acceptance 006 Y 90% BTS Launch? (around) DP Meet Acceptance Criteria in X weeks? Keep on RF Optimization? DP DP
  • 16. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page16, Total21 3.1 DT optimization DT Preparation Before DT optimization, the engineer is required to work out the drive test plan such as test purpose, which route to go, test method, duration to finish theplan, test car, test equipment and etc. DT Preparation Checklist is helpful to do self-check. Drive Test Either the engineer or the sub-contractor performs the drive test. The obtained result will be analysis by the engineer and 2 reports (Drive Test Analysis Report and Drive Test Report) are generated and sent to team leader for approval. The appropriate reasons have to given if the continuous 10 samples collected have low signal or bad quality. The team leader then passes the report to the customer for approval and in the same time show the new launch network performance to the customer. Please refer to the Optimization and FAT Test Standard for more information about the Drive Test method. The drive test analysis can be done based on the urgency of the network situation. If a lot of problems found during drive test, the data have to be sent back ASAP and then correct the problems accordingly. DT Data Analysis When analyzing the drive test data, we have to record the time, position, phenomenon where there is network problem, specify the reasons and propose possible solutions. DT Data analysis table is applied to every time of drive test. After DT analysis, estimate whether the result can meet the target requirement. If the result meets the target, confirm the work with team leader. Result confirmation Finish the DT optimization according to DT Data analysis table and DT optimization Bi-weekly report. RNE-RPO401 DT Optimization RFEngineer Docume nts Team Leader Document Name: DT Optimization Prepared by: RNP, Huawei Effective Date: Dec. 2003 Document No: RNE-RPO401 Approved by: RNP, Huawei Version: Version 2.0 Reference: RPO000RPO400RPO401 DT Preparation 001 Drive Test 002 DT Data Analysis 003 DP Y Result Confirmation 004 DP DP DP Antenna Adjustment 005 Parameter Adjustment 006 Configuration Adjustment 007 DP OK? N Feeder/ Antenna? Network Parameter? Network Configuration? Complete? DT Preparation Checklist DT Data Analysis Table DT Optimization Bi-weekly Report Site Database
  • 17. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page17, Total21 Antenna / Parameter / Configuration adjustment After drive test, such solutions as antenna adjustment, parameter adjustment or configuration adjustment may be applied. In order to compare the performance before and after adjustment, engineering parameter table and engineering parametertable are used. After all the adjustment, drive test again, resume the circular process of DT optimization until satisfying the drive test target.
  • 18. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page18, Total21 3.2 KPI optimization Traffic StatisticData In optimization phase, obtain the traffic statistics from OMC every day. Normally the statistics is of previous day. Network Monitoring According to the statistics data, find out the abnormal site or cell, for example, no traffic, no handoff, call drop, etc. The abnormal cell is normally caused by the hardware failure. All these cells are analyzed by the BSC/RNP engineer and they will start the work to correct it then. The RF engineer also can initiate the BSC engineer to solve the hardware related issues when some problems about the hardware are found in thesystem. Problem analysis /Terms of Solution /Discussion /Solution Implement During optimization, worst cells are listed out based on theKPI items, and they may benamed as problem cell here. Theproblem cells are analyzed and theproper changes are proposed to the customer. Theproposal may include how to solve current network problems such as add/relocate TRX, parameters changes and etc. The main purpose is to improve the total performance of the network. All the more complex solution can also be documented and sent to RNP support department. At the same time, the product suggestion can also be given to improve network capability and the efficiency of thework. After the problem cells proposal and the change request are ready, the discussion with customer is held and the parameters changes are done after the meeting. It is suggested that the meeting should be held earlier so that the parameters changes can be perform in the same date after the meeting with the customer. The second suggestion is try to keep the records of the parameters changes so that the same parameters values won’t be performed again and again. RNE-RPO402 KPI Optimization Document Name: KPI Optimization Prepared by: RNP, Huawei Effective Date: Dec. 2003 Document No: RNE-RPO402 Approved by: RNP, Huawei Version: Version 2.0 Reference: RPO000RPO400RPO402 RFEngineerDocuments Team Leader Customer Traffic Statistic Data 001 Network Monitoring 002 Problem Analysis 003 Terms of Solution 004 Discussion/ Approval 005 Discussion/ Approval 005 Daily Performance Monitoring Problem Feedback Form RPO Project Report N/W Optimization Bi-weekly Report Solution Implement 006 Change Request Parameter Adjustment Record Problem Investigation Report Discussion/ Approval 005
  • 19. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page19, Total21 3.3 Network monitoring Customercomplaint / Traffic statisticdata During network monitoring phase, maintenance engineer is keen on customer complaints and traffic statistics. Daily monitoring According to the customer complaints and statistics data, find out the abnormal site or cell, for example, no traffic, no handoff, call drop, etc. The abnormal cell is normally caused by the hardware failure. All these cells are analyzed by theBSC/RNP engineer and they will start the work to correct it then. Problem solving / Report If there is some problem found during monitoring, on-site engineer solves the network problem. During this phase, it is possibleto ask for assistance from local office or headquarter. RNE-RPO403 Network Monitoring Document Name: Network Monitoring Prepared by: RNP, Huawei Effective Date: Dec. 2003 Document No: RNE-RPO403 Approved by: RNP, Huawei Version: Version 2.0 Reference: RPO000RPO400RPO403 RFor Maintenance Engineer Documents RForTS Engineer Customer Customer Complaint 001 Traffic Statistic Data 002 DPDaily Monitoring 003 Problem Solving 004 Report 005 Need Supported? Approval 006 Problem Solving 004 Daily Performance Monitoring Problem Feedback Form Change Request Parameter Adjustment Record Problem Investigation Report
  • 20. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page20, Total21 3.4 Technical support Problem identification & description When the on-site engineer ask for technical support from specific regions or headquarter, he may fill the Problem Feedback Form and send to regional / headquarter technical supporter or upload the problem through Huawei CRMS(Customer Request Management System), and the technical supporter willresponsethoserequests. Regional technical support There are several regional technical support platforms in AP, CIS, MENA, SA, etc. When the technical support experts there get the support request, they will deal with problem directly or through CRMS system, and try to solve the problem with on-site engineer finally. Technical support of HQ If some problems can’t be solved at regional technical support platform, they will flow to headquarter technical support center. Then the technical support experts there will continue to deal with them. Headquarter technical support teamincludes experts from R&D, BSS and RNP. Solution implement /Result confirming With the assistance from regional or headquarter technical support team, the on-site engineer discuss the solution with customers and then implement it. If the problem has been solved, notify H&Q technical support to close the problem. For typical problem or important problem, problem investigation report should be generated to customers. RNE-RPO404 Technical Support Document Name: Technical Support Prepared by: RNP, Huawei Effective Date: Dec. 2003 Document No: RNE-RPO404 Approved by: RNP, Huawei Version: Version 2.0 Reference: RPO000RPO400RPO404 RF/ Maintenance Engineer Documents Regional Technical Support Technical Supportof HQ Problem Identification & Description 001 Technical Support of HQ 003 DPRegional Technical Support 002 Solution Implement 004 Result Confirming 005 Result Confirming 005 Result Confirming 005 OK? CRMS (800/Problem Feedback Form) Change Request Parameter Adjustment Record Problem Investigation Report N Y
  • 21. Huawei RNP Work Flow 11/10/2015 Confidential Information of Huawei. No Spreading without Permission Page21, Total21 4. Network Acceptance Process In theprocess of Planning Concept, the KPI have been defined and agreed with the customer. The formal document RNP Acceptance Criteria and Method has to be produced and signed both by the marketing department and the project manager. This document normally is done after the contract is secured. After the optimization for some time and all the KPI values have passed the target value as defined in the KPI document, the FAT can be initiated and Network Optimization Report is prepared and sent to the customer to end the project. The FAT criteria have to be considered in the report that may include the drive test result and the breakdown of the KPI targets. Then the report is sent to the team leader for approval and then for customer approval. Complete optimization After getting the approval of the optimization, all optimization items finish. Backup the BSC data in the network, and pigeonhole all project documents to company server according to RNP Document Guideline. Team Leader RNE-RPO500 Network Acceptance Process Document Name: Network Acceptance Process Prepared by: RNP, Huawei Effective Date: Dec. 2003 Document No: RNE-RPO500 Approved by: RNP, Huawei Version: Version 2.0 Reference: RPO000RPO500 CustomerRFEngineerDocuments Traffic Statistic Data 001 DT Data 002 Acceptance Discussion 003 Acceptance Discussion 003 Acceptance Report 004 Approval 005 Network Optimization Report Proposal for Expansion Complete Optimization 006 Complete Optimization 006 Data backup RPO Document Checklist