1. ‫اﻟﺴﯿ‬‫ــــ‬‫اﻟﺬاﺗﯿ‬ ‫ﺮة‬‫ـــــ‬‫ﺔ‬
‫ﺷﺨﺼﯿﺔ‬ ‫ﻣﻌﻠﻮﻣﺎت‬
‫اﺳﻤﺎﻋﯿﻞ‬ ‫ﻋﻮاد‬ ‫ﻣﺤﻤﺪ‬ ‫ﻋﺒﺪاﻟﮭﺎدي‬ ‫اﻻﺳﻢ‬
‫أردﻧﻲ‬ ‫اﻟﺠﻨﺴﯿﺔ‬
‫٩٧٩١م‬ ‫أﻛﺘﻮﺑﺮ‬ ٧ ‫اﻟﻤﯿﻼد‬ ‫ﺗﺎرﯾﺦ‬
‫ﻣﺘﺰوج‬ ‫اﻻﺟﺘﻤﺎﻋﯿﺔ‬ ‫اﻟﺤﺎﻟﺔ‬
‫اﻟﺮﯾﺎض‬ ،‫اﻟﺴﻌﻮدﯾﺔ‬ ‫اﻟﻌﺮﺑﯿﺔ‬ ‫اﻟﻤﻤﻠﻜﺔ‬ ‫اﻟﻌﻨﻮان‬
: (‫)اﻟﻤﻨﺰل‬ ‫ھﺎﺗﻒ‬٠٠٩٦٦١١٤٧٠١٨٠٢
:‫ﻣﻮﺑﺎﯾﻞ‬٠٠٩٦٦٥٦٠٠٥٦٣٦٠
hadi911h@hotmail.com :‫اﻻﯾﻤﯿﻞ‬
____________________________________________________________________________
‫اﻟﺘﻌﻠﯿـــﻢ‬
‫٨٩٩١م‬ – ١٩٩٧ ‫اﻟﺜﺎﻧﻮﯾﺔ‬ ‫اﻟﺨﺰاﻣﻲ‬ ‫رﯾﺎض‬ ‫ﻣﺪرﺳﺔ‬ ‫اﻟﺜﺎﻧﻮﯾﺔ‬ ‫اﻟﻤﺪرﺳﺔ‬
‫م‬ ٢٠٠٧ – ٢٠٠٦ ‫دﻣﺸﻖ‬ ‫ﺟﺎﻣﻌﺔ‬ ‫ﻓﻲ‬ ‫اﻻﻗﺘﺼﺎد‬ ‫ﻛﻠﯿﺔ‬ ‫اﻟﺠﺎﻣﻌﺔ‬
‫اﻷﻋﻤﺎل‬ ‫ادارة‬ ‫ﻓﻲ‬ ‫ﺑﻜﺎﻟﻮرﯾﻮس‬ ‫اﻟﺠﺎﻣﻌﯿﺔ‬ ‫اﻟﺸﮭﺎدة‬
‫اﻻﻧﺠﻠﯿﺰﯾﺔ‬ ‫و‬ ‫اﻟﻌﺮﺑﯿﺔ‬ ‫اﻟﻠﻐﺎت‬
(‫م‬ ٢٠٠٣) ‫دﻣﺸﻖ‬ – ‫اﻟﺨﻮارزﻣﻲ‬ ‫ﻣﻌﮭﺪ‬ ‫ﻓﻲ‬ ‫ﺳﻜﺮﺗﺎرﯾﺔ‬ ‫دﺑﻠﻮم‬ - ‫اﻟﺪورات‬
-‫ﻣﺒﯿﻌﺎت‬ ‫و‬ ‫ﺗﺴﻮﯾﻖ‬ ‫دﺑﻠﻮم‬‫ﻓﻲ‬‫اﻟﺘﻄﻮﯾﺮ‬ ‫و‬ ‫ﻟﺘﺪرﯾﺐ‬ ‫اﻟﺸﺎم‬ ‫ﻣﺮﻛﺰ‬–) ‫دﻣﺸﻖ‬٢٠٠٤(‫م‬
-‫ﻣﺤﺎ‬ ‫دﺑﻠﻮم‬‫ﺳﺒﺔ‬‫ﻓﻲ‬‫اﻟﺘﻄﻮﯾﺮ‬ ‫و‬ ‫ﻟﺘﺪرﯾﺐ‬ ‫اﻟﺸﺎم‬ ‫ﻣﺮﻛﺰ‬–) ‫دﻣﺸﻖ‬٢٠٠٥(‫م‬
‫اﻟﺸﺨﺼﻲ‬ ‫اﻟﻤﻠﻒ‬
‫طﻣوح‬ ‫و‬ ‫ﺟﯾد‬ ‫و‬ ‫ﺑﮫ‬ ‫وﻣوﺛوق‬ ‫ﻣﺗﺣﻣس‬ ‫ﻣوظف‬.
‫اﻟﻣﻌرﻓ‬ ‫ﺗﻘﻧﯾﺔ‬ ‫أﺟﯾد‬‫ﺔ‬‫ﻟد‬ ‫وﻛذﻟك‬ / ‫اﻟﺗﺟﺎرﯾﺔ‬ ‫واﻟﻣﮭﺎرات‬‫ي‬.‫اﻷھداف‬ ‫ﺗﺣﻘﯾﻖ‬ ‫ﻣن‬ ‫ﺟﯾد‬ ‫ﺳﺟل‬
‫ﻋن‬ ‫أﺑﺣث‬.‫اﻟﺗطوﯾر‬
‫ﻣﺗﻌﺎون‬.
‫اﻟﻌﻣل‬ ‫ﻓﻲ‬ ‫واﻻﻧﺳﺟﺎم‬ ‫ﺟﯾدة‬ ‫ﻋﻼﻗﺎت‬ ‫ﺑﻧﺎء‬.
‫اﻟﻣﺳؤوﻟﯾﺎت‬‫أﺧرى‬ ‫ﺑﻌد‬ ‫ﺟدﯾدة‬ ‫ﺗﺣدﯾﺎت‬ ‫ﻣﻊ‬.
‫ﻟﻼﻧﺗﻘﺎل‬ ‫ﺟﺎھز‬.
‫اﻟﻌﺎﻣﺔ‬ ‫اﻟﻤﮭﺎرات‬
‫اﺳﺗﺧدام‬‫اﻟﺣﺎﺳوب‬‫ﻣﻊ‬‫ﺟﯾد‬ ‫ﻓﮭم‬‫ﻟ‬‫ﺗطﺑﯾﻘﺎت‬Microsoft Office.
‫ﻋﻠﻰ‬ ‫اﻟﻘدرة‬‫ﻓﻌﺎل‬ ‫ﺑﺷﻛل‬ ‫اﻟﺗواﺻل‬‫اﻟزﻣﻼء‬ ‫ﻣﻊ‬،‫اﻟﻣدﯾرﯾن‬‫واﻟﻌﻣﻼء‬‫و‬ .‫ﻛﺎﻧ‬‫ت‬‫ﻟﻲ‬‫ﺗﺟرﺑﺔ‬‫ﻓﻲ‬‫ﺑﯾﻊ‬‫اﻟﻣﺻرﻓﯾﺔ‬ ‫اﻟﻣﻧﺗﺟﺎت‬
.‫اﻷﺧرى‬
‫اﻟﺿﻐط‬ ‫ﺗﺣت‬ ‫اﻟﻌﻣل‬‫و‬ ،‫ﺑﺳرﻋﺔ‬ ‫اﻟﺗﻌﻠم‬،‫ﻣن‬ ‫أﻛﺛر‬ ‫ﻣﻊ‬٨‫ﺧﺑرة‬ ‫ﺳﻧوات‬‫ﻓﻲ‬‫اﻟﻌﻣل‬‫ﻓﻲ‬‫اﻟﻘروض‬‫اﻟﻣﺻرﻓﯾﺔ‬‫و‬‫و‬ ‫اﻟﺗﺳوﯾﻖ‬
‫اﻟﻣﺑﯾﻌﺎت‬‫و‬ ‫اﻟﺗﺄﻣﯾن‬ ‫ﺷرﻛﺎت‬ ‫و‬ ‫ﺣﻛوﻣﯾﺔ‬ ‫ﺷﺑﮫ‬ ‫و‬ ‫اﻟﺣﻛوﻣﯾﺔ‬ ‫ﻟﻠﻘطﺎﻋﺎت‬ ‫واﻟﻣؤﺳﺳﺎﺗﯾﺔ‬ ‫اﻟﻣﺻرﻓﯾﺔ‬ ‫اﻟﻌﻼﻗﺎت‬ ‫ادارة‬ ‫و‬
. ‫اﻻﺳﺗﺛﻣﺎرﯾﺔ‬ ‫اﻟﺷرﻛﺎت‬
‫ﻟدي‬‫ﺗطوﯾر‬ ‫ﻋﻠﻰ‬ ‫اﻟﻘدرة‬‫ذاﺗﻲ‬.‫اﻟ‬ ‫و‬‫ﺗﻧظﯾم‬‫اﻟ‬‫و‬ ‫ﺟﯾد‬‫اﻟﻘدرة‬‫اﻟﺗﺧطﯾط‬ ‫ﻋﻠﻰ‬‫و‬‫اﻷ‬ ‫ﺗﺣدﯾد‬‫وﻟوﯾﺎت‬‫ﻟذﻟك‬ ‫وﻓﻘﺎ‬.
‫ﻟدي‬‫اﻻﺗﺻﺎل‬ ‫ﻣﮭﺎرات‬‫و‬ ،‫ﺧﺑرة‬٥‫ﺳﻧوات‬‫اﻟﺗﻌﺎﻣل‬ ‫ﻓﻲ‬‫ﻣﻊ‬‫اﻟﻌﻣﻼء‬‫اﻻﺳﺗﻣﺎع‬ ‫و‬‫ﻟﺷﻛواھم‬‫و‬‫ﻓﻲ‬ ‫ﻣﺳﺎﻋدﺗﮭم‬‫ﺣﻠ‬‫ﮭﺎ‬.
‫ﺷﺎرﻛت‬ ‫ﻟﻘد‬‫ﻓﻲ‬‫ھﯾﻛﻠﺔ‬‫ﺑرﻧﺎﻣﺞ‬‫اﻟﻧﻘد‬‫و‬‫اﻟ‬‫ﻣ‬‫دﻓ‬‫وﻋﺎت‬(‫اﻟﻣﺑﺎﺷر‬ ‫اﻟﺣﺳم‬ ‫و‬ ‫اﻟﻧﻘد‬ ‫وﺗﺳﻠﯾم‬ ‫)ﺗﺣﺻﯾل‬ ‫ﯾﺧص‬ ‫ﻓﯾﻣﺎ‬ ‫ﺳﺎب‬ ‫ﺑﻧك‬ ‫ﻟدى‬
‫ﻟﺗﻧﺎﺳب‬‫اﻟﻌﻣﻼء‬ ‫اﺣﺗﯾﺎﺟﺎت‬‫و‬‫ﺗﺄﻣﯾن‬‫اﻟدﺧل‬‫اﻟﻣ‬‫ﻧﺗﺞ‬‫ﻣﻊ‬ ‫ﺗﻣﺎﺷﯾﺎ‬‫اﻟﺧطﺔ‬‫اﻟﺳﻧوﯾﺔ‬.

2. ‫اﻟﻌﻤﻠﯿﺔ‬ ‫اﻟﺨﺒﺮات‬
‫اﻟﺘﺎرﯾﺦ‬‫اﻟﻮظﯿﻔﻲ‬ ‫اﻟﻤﺴﻤﻰ‬‫اﻟﻘﺴﻢ‬‫اﻟﻌﻤﻞ‬ ‫ﺟﮭﺔ‬
Mar 2006 ---- Nov 2005‫ﻗﺮوض‬ ‫ﻣﻨﺪوب‬‫اﻟﻘﺮوض‬ ‫ادارة‬‫اﻻﻣــﺎرات‬ ‫ﺑﻨﻚ‬
Jun 2008 ---- Apr 2006
*‫ﻣﺒﯿﻌﺎت‬ ‫ﻣﻨﺪوب‬‫أﺑﺮﯾﻞ‬ )٢٠٠٦(
*‫ﻣﺸﺮف‬‫ﻣﺒﯿﻌﺎت‬‫)ﺳﺒﺘﻤﺒﺮ‬٢٠٠٦(
*‫واﻟ‬ ‫ﻣﺪﯾﺮاﻟﻤﺒﯿﻌﺎت‬ ‫ﻣﺴﺎﻋﺪ‬‫ﻟﻠﻤﻨﻄﻘﺔ‬ ‫ﻌﻤﻠﯿﺎت‬
‫اﻟﻮﺳﻄﻰ‬‫)ﻣﺎرس‬٢٠٠٧(
‫اﻟﺸﺮاﺋﯿﺔ‬ ‫اﻟﺘﺴﮭﯿﻼت‬ ‫ادارة‬
Easy Buy Dept.
‫اﻟ‬‫ﺒﻨﻚ‬‫اﻟﺒﺮﯾﻄﺎﻧﻲ‬ ‫اﻟﺴﻌﻮدي‬
(‫)ﺳﺎب‬
Jun 2011 ---- Jul 2008‫اﻟﻨﻘﺪ‬ ‫ﺗﺴﻠﯿﻢ‬ ‫و‬ ‫ﻟﺘﺤﺼﯿﻞ‬ ‫اﻟﺪﻋﻢ‬ ‫ﻋﻤﻠﯿﺎت‬ ‫ﻣﻤﺜﻞ‬
‫اﻟﻤﺪﻓﻮﻋﺎت‬ ‫و‬ ‫اﻟﻨﻘﺪ‬ ‫ادارة‬
Payments and Cash
Management (PCM )
Dept.
‫اﻟ‬‫ﺒﻨﻚ‬‫اﻟﺒﺮﯾﻄﺎﻧﻲ‬ ‫اﻟﺴﻌﻮدي‬
(‫)ﺳﺎب‬
Jul 2014 ---- Jul 2011‫اﻟﺸﺮﻛﺎت‬ ‫ﻣﺪﯾﺮﻋﻼﻗﺎت‬ ‫ﻣﺴﺎﻋﺪ‬
‫اﻟﻤﺼﺮﻓﯿﺔ‬ ‫اﻟﻤﺆوﺳﺴﺎت‬ ‫ادارة‬
‫اﻟﻌﺎﻟﻤﯿﺔ‬(ISB)
‫اﻟ‬‫ﺒﻨﻚ‬‫اﻟﺒﺮﯾﻄﺎﻧﻲ‬ ‫اﻟﺴﻌﻮدي‬
(‫)ﺳﺎب‬
---- Aug 2014‫اﻻن‬ ‫ﺣﺘﻰ‬‫ﻣﺒﯿﻌﺎت‬ ‫ﻣﺸﺮف‬‫اﻟﻤﺒﯿﻌﺎت‬ ‫ادارة‬
‫ﻟﻠﺘﺠﺎرة‬ ‫اﻟﻔﺎﻧﻮس‬ ‫ﺷﺮﻛﺔ‬
‫اﻟﻘﺎﺑﻀﺔ‬
‫اﺿﺎﻓﯿﺔ‬ ‫ﻣﻌﻠﻮﻣﺎت‬
‫ﺗﻘﺪﯾﺮ‬ ‫ﺷﮭﺎدات‬ ‫و‬ ‫*ﺧﻄﺎﺑﺎت‬
‫ﺧ‬ ‫ﻣﻦ‬ ‫اﺛﻨﺎن‬‫اﻟﺸﺮاﺋﯿﺔ‬ ‫اﻟﺘﺴﮭﯿﻼت‬ ‫ادارة‬ ‫اﻟﺘﻘﺪﯾﺮﻣﻦ‬ ‫ﻄﺎﺑﺎت‬.(‫)ﺳﺎب‬
.‫اﻟﺸﺎﯾﻊ‬ ‫ﺷﺮﻛﺔ‬ ‫ﻣﻦ‬ ‫وﺗﻘﺪﯾﺮ‬ ‫ﺷﻜﺮ‬ ‫ﺧﻄﺎب‬
.‫ﺑﻨﺪا‬ ‫ﺷﺮﻛﺔ‬ ‫ﻣﻦ‬ ‫وﺗﻘﺪﯾﺮ‬ ‫ﺷﻜﺮ‬ ‫ﺷﮭﺎدة‬
.‫اﻟﺘﺠﺎرﯾﺔ‬ ‫اﻟﻘﻔﺎري‬ ‫ﻣﺠﻤﻮﻋﺔ‬ ‫ﻣﻦ‬ ‫وﺗﻘﺪﯾﺮ‬ ‫ﺷﻜﺮ‬ ‫ﺧﻄﺎب‬
.‫اﻟﻤﺘﺤﺪة‬ ‫اﻟﺤﻤﺮاﻧﻲ‬ ‫ﺷﺮﻛﺔ‬ ‫ﻣﻦ‬ ‫وﺗﻘﺪﯾﺮ‬ ‫ﺷﻜﺮ‬ ‫ﺧﻄﺎب‬
.(‫اﻟﺒﻮﻟﯿﻨﺞ‬ ،‫اﻟﻄﺎﺋﺮة‬ ‫ﻛﺮة‬ ،‫اﻟﺴﻠﺔ‬ ‫ﻛﺮة‬ ،‫اﻟﻘﺪم‬ ‫ﻛﺮة‬ ،‫)اﻟﺴﺒﺎﺣﺔ‬ ‫واﻟﺮﯾﺎﺿﺔ‬ ‫اﻟﻘﺮاءة‬ ‫اﻷﻧﺸﻄﺔ‬ ‫و‬ ‫*اﻟﮭﻮاﯾﺎت‬

3. Curriculum Vitae
Personal Information
Name Abdulhadi Mohammed Ismail
Nationality Jordan
Marital Status Married
Current Address K.S.A, Riyadh,
Tel (Home): +966 11 4701802
Mob: +966 560056360
Email: hadi911h@hotmail.com
____________________________________________________________________________
Education
High School Riyadh AL-Khuzama High School Ar,1997-1998.
University Economics College, Damascus University 2006-2007.
Degrees Bachelor in business management, Economics College.
Languages Arabic and English.
Course Name -Secretary skills Diploma- Khawarizmi Institute- Damascus (2003).
- Marketing and Sales Diploma - Sha'am center-Damascus (2004).
- Accounting Diploma - Sha'am center-Damascus (2005).
Personal Profile - An enthusiastic, reliable and ambitious employee with good
technical / business knowledge and skills as well as a proven
record of achieving target and goals. I'm looking to move into
a critical and valuable department aiming to handle new
responsibilities with yet other new challenges.
-Willing to relocate.
General Skills Computer literate with a good understanding of Microsoft Office
Applications. Ability to communicate effectively with colleagues,
Managers, and customers. Well organized and able to plan and
prioritise accordingly. I am a hard worker, fast learning,
with over 8 years working experiences in banking loans, sales,
products operation, and insure product income in line with annual
plan. I've deal with client complains and all products investigation
enquiries. I've the ability to develop myself; work overload.
I've grate communication skills, I had 5 years' experience in dealing
with customers inquiry, complains, problems solving & promoting
customer service. I've been involved in structuring Payment and cash
management collection product to suit customer needs.
I had experience in cross selling other bank products.

4. Work Experience
Date Description
Aug 2014 – Present Sales Supervisor
Al-Fanoos trading companies.
Jul 2011 – Jul 2014 Corporate Support Representative
Assistance Relationship manager for
Corporate
Saudi British Bank "SABB", ISB (Institutional Banking ) Dept.
Government bodies & Quasi government bodies & insurance
company ( over 250 accounts ). Process to open a new account for
the clients.
- Full responsibility for wide range of government account such as
Ministry of finance, Ministry of Foreign Affairs (MOFA),
Ministry of Industry and Commerce, Public Investment Fund,
Ministry of Health, Ministry of Hajj, Ministry of Labor,
British Embassy, Spanish Embassy.
Department for Zakat & Income, etc.
- Manage quasi government accounts in the liking of Human
Resources Development Fund (HRDF), SIMAH, Mawhiba,
Tadawul, Tatweer Holding Co. Ministry of Commerce and Industry,
KSA Ministry of Defense Land Forces, Capital Market Authority
(CMA), etc.
- Responsible for wide range of Insurance firms such as Tawuniya,
AXA, ALICO, SAICO, Arabian Shield, Sand, Najm, ACE,
Saudi Re, MedGulf, etc.
- Implementation and review of customer operations,
transaction of transfers & statement of account and updated accounts.
- Finding solutions to customer issues and Support them.
- Provide excellent support to Public sector team members. Build
Great relation with more Client Government & Insurance Companies
and Investment Companies.
Jul 2008 – Jun 2011 Collection Support Representative
Saudi British Bank "SABB", Payments and Cash Management
(PCM ) Dept.
As Collection Support Representative Goals I've achieved: Increase
collection incomes by re-pricing all client agreements; reduce those
product costs, build great relation with more than two security
companies, monitoring their carrier's trips to our collection client's
locations and create from scratch a new mechanism of all
denominations collection.
Existing Job Role:
To ensure that that all SABB Collect customers are satisfied.
Managing the service between the customers and the contractor
kingdom wise. Following up the charges process ensuring that all
customers are charged & taking action if a customer were not

5. charged for the collection products (SABB Collect, Direct Debit).
Processing of the contractors invoice (SABB Collect), visiting
customer’s location & SABB Cash Centre from time to time to
check on locations and process. Handling & solving customers
complains for the collection products (SABB Collect, Direct Debit).
Achieve successfully increasing the income of the collection income.
Archiving and arranging for the collection products (SABB Collect,
Direct Debit Electronic product) documents. Handling the
Operations side of Direct Debit product (File Upload, Format
checking & communicating the result files to customers) and to
ensure the process smoothly. Following on the update contact list of
the direct debit of SABB branches and updating it to SAMA.
Creating the First System setup of the new customer received from
sales team and coordinating with other evolved SABB departments
& SAMA to ensure the job is done., Continually reassess the
operational risks inherent in the business, taking account of changing
economic or market conditions, legal and regulatory requirements,
operating procedures and practices, management restructuring, and
the impact of new technology. Addressing any areas of concern in
conjunction with line management and/or the appropriate
department. To implement the Group Compliance Policy by
containing compliance risk in conjunction with the relevant
compliance department. The term ‘compliance’ embraces all
relevant laws, rules and codes with which the business has to
comply. Adhering to the bank’s agreed processes/procedures-
achieving a satisfactory Audit report.
Apr 2006 – Jun 2008 Sales Representative, Sales Supervisor, Assistance Manger
Saudi British Bank "SABB", Easy Buy Dept.
I've worked as Sales Representative, selling all Easy Buy client
goods to their customers at their locations by offering Easy Buy
facility, Example: like Extra, IKEA, Jarir, Panda etc.., On Sep06
I was a Sales Supervisor by monitoring all clients customers'
requests at 10 client locations, Easy Buy staff performance, assist in
achieving the locations target. On Mar07 I've handled the position
of Easy Buy Assistance Area Mgr. Coordinating between all Easy
Buy clients' locations and staff's monitoring.
Nov 2005 – Mar 2006 Loan Delegate
Emirate Bank, Personal Islamic Loan Dept.. I have worked as a Loan
Delegate, selling Islamic Tawaruq loans by visiting customers.
Additional Information Letter's & Certificate of Appreciation
- Two Letters of Appreciation from Easy Buy Department (SABB)
- One Letter of Appreciation from Al-Shaya Co.
- One Certificate of Appreciation from Panda.
- One Letter of Appreciation from Al-Kaffary Group.
- One Letter of Appreciation from Al-Hamrani Co.
Interests & Activities Reading and sports (Swimming, Football, Bowling).