Shahid Hussain RajaIndependent Consultant-Public Policywww.sanoconsultants.co.uk
 Introduction What is Emotional Intelligence Need and Importance Issues Ways and Means Conclusion
 Emotions have been the stuff of all great literature all over theworld throughout the history Its formal induction as a...
“The ability to monitor one‟s own and other‟sfeelings and emotions, to discriminate amongthem and to use this information ...
Intra-personal Intelligence“Being intelligent in identifying our own thoughts adfeelings(self awareness)and being effectiv...
 Identifying Emotions-becoming aware ofemotions, your own as well as of others Understanding Emotions-finding out there...
 Responsible-recognizing and managing ouremotions and making responsible decisions Respectful-developing caring and conc...
 For achieving your own objective of selfactualization, the main driving force of yourjoining the public service Improvi...
 It is genetically inherited, can‟t be learnt It means being nice but ineffective It allows free licence for emotional ...
 Look for Symptoms Find the causes Improve working conditions Excel in job Manage the change scientifically Use Ince...
 Poor service delivery/slipping of targets Complaints from public about bad public dealing Quarrelsome attitude of majo...
 Sheer bureaucratic setup is devoid of emotions Poor working conditions- space, support, staff Repeated/sudden changes...
 proper space utilization provision of equipment support staff through rearrangement negative emotions to be eliminate...
 Your professional competency is the most essential skill Legal/regulatory framework-master them Facts and figures-on y...
 Everyone avoids change as it creates stresses and strains. Recognize the change- what is bothering them ? institutional...
 Proper recognition and reward for something done betterthan others goes a long way in creating positive attitudetowards ...
 Application of merit principle in workenvironment and service matters Explain your award and punishment policyand guide...
 Know what are your emotional take on the task or thework environment Talk about it and let others talk but substitute n...
 Find out who is the source of trouble Give him sound advice in private Or by professional if needed Do not let him to...
 Emotions are double-edged weapon-if handledproperly, your subordinates can do wonders.Mishandle them and you are doomed...
Emotional Intelligence:an Essentional Skill for Public Management
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Emotional Intelligence:an Essentional Skill for Public Management

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Explains the meaning of emotional intelligence,its need for a public servant and the varios steps he should take to create a congenial working environment for the subordinates

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  • Emotions have been the stuff of all great literature all over the world throughout the historyFrom Greek tragedies to Shakespearian plays, emotional conflicts and crises have been the main stayIts formal induction as a leadership skill and management tool was done by Dr.PeterSlovey(Yale)and Dr John M---(New Hampshire)in 1980s.It was perfected by Dr Goleman whose book adorned the cover page of one issue of Time in 1995Now no course on pubic administration is complete without a chapter on emotional intelligence Comparatively new concept in administrative sciencesEssential skill for better service delivery as well as self actualization, the main reason for your joining the serviceAs important as the Intelligence Do not be branded as emotionally unstableComparatively new concept in administrative sciences where it was needed the mostEssential skill for better service delivery as well as self actualization, the main reason for your joining the serviceAs important as the Intelligence which helped you in getting into the service but mishandling of emotions can land you in troubleOnce branded as emotionally unstable, you are likely to be marginalized throughout your career if not fired at once
  • Sheer bureaucratic setup is devoid of emotions-nameless, faceless image of bureaucrat by Max Weber
  • Throughout your life, you face changes but some changes are life changing-employment, marriage, children, retirement etc.During your career you will also come across changes which you cannot stop but have to put in place an appropriate responseThese changes may be institutional restructuring, devolution of functions, merger of departments, changes in legal/regulatory framework, or political philosophy of the new regimeOrganizational survival and growth, effective service delivery and your physical/emotional adaptability as well as of your colleagues/sub-ordinates depends upon this response to changeHow to manage that change so that efficiency and effectiveness of service delivery is maintained/improved and employees welfare is not sacrificed is the skill most needed in this rapidly globalizing world
  • Application of merit principle in recruitment, posting, transfer and all other service matters is the best way of creating emotionally stable work environmentAwarding someone for better performance must be explained in meeting-creates confidence and boosts the morale of the one awarded
  • Emotional Intelligence:an Essentional Skill for Public Management

    1. 1. Shahid Hussain RajaIndependent Consultant-Public Policywww.sanoconsultants.co.uk
    2. 2.  Introduction What is Emotional Intelligence Need and Importance Issues Ways and Means Conclusion
    3. 3.  Emotions have been the stuff of all great literature all over theworld throughout the history Its formal induction as a leadership skill and management toolwas done in 1980s. Perfected by Dr Goleman ,now no course on management, pubicor private, is without a chapter on emotional intelligence Essential skill for better service delivery as well as selfactualization, As important as the Intelligence ;do not be branded as highlyefficient but emotionally unstable
    4. 4. “The ability to monitor one‟s own and other‟sfeelings and emotions, to discriminate amongthem and to use this information to guide one‟thinking and actions “Salovey an Mayer(1990)“The capacity for recognizing our own feelingsand those of others ,for motivating ourselves,and for managing emotions well in ourselvesand in our relationships”Dr Goleman(1998)
    5. 5. Intra-personal Intelligence“Being intelligent in identifying our own thoughts adfeelings(self awareness)and being effective at dealing with thosethoughts and feelings(self management)Inter-personal Intelligence“Being intelligent in identifying the thoughts and feelings ofothers and between others(others awareness)and being effective Ihow we tailor our actions to work with others most appropriately(relationship management)Palethorpe(2006)
    6. 6.  Identifying Emotions-becoming aware ofemotions, your own as well as of others Understanding Emotions-finding out thereasons for the emotions Managing Emotions-Keep calm and workhard Using Emotions-match them to the task
    7. 7.  Responsible-recognizing and managing ouremotions and making responsible decisions Respectful-developing caring and concern forothers and establishing positive relationships Reliable-handling challenging situationsconstructively and ethically
    8. 8.  For achieving your own objective of selfactualization, the main driving force of yourjoining the public service Improving working environment to ensue thateveryone is at peace with himself and atpeace with others To motivate others for achievingorganizational goals as well as their own
    9. 9.  It is genetically inherited, can‟t be learnt It means being nice but ineffective It allows free licence for emotional outbursts Females are emotional, men are rational Using emotions for achieving organizationalobjectives is emotional blackmailing
    10. 10.  Look for Symptoms Find the causes Improve working conditions Excel in job Manage the change scientifically Use Incentives and rewards Be transparent in service matters Improve communications Provide Individual counselling
    11. 11.  Poor service delivery/slipping of targets Complaints from public about bad public dealing Quarrelsome attitude of majority of employees Increased absenteeism Lack of team work Shirking of responsibility
    12. 12.  Sheer bureaucratic setup is devoid of emotions Poor working conditions- space, support, staff Repeated/sudden changes Job security/terms and conditions Unreasonable boss
    13. 13.  proper space utilization provision of equipment support staff through rearrangement negative emotions to be eliminated/reduced positive to be promoted
    14. 14.  Your professional competency is the most essential skill Legal/regulatory framework-master them Facts and figures-on your finger tips Strengths and weaknesses-of organization/employees Opportunities and threats-look for them Challenges and responses-prepare in consultation Vision and mission-never lose sight of the end goal
    15. 15.  Everyone avoids change as it creates stresses and strains. Recognize the change- what is bothering them ? institutionalrestructuring ? political philosophy of the new regime ? Amend vision/mission statements ,revise legal/regulatory frameworkaccording to new imperatives Change the work environment Patronise the champions, mollify the losers Build capacity-new rules and roles Improve communication-internal and external Review and adapt
    16. 16.  Proper recognition and reward for something done betterthan others goes a long way in creating positive attitudetowards work use non-monetary incentives if you are unable to rewardsomeone with monetary rewards public appreciation of good work is one such good way todo so Others are preferential treatment in awarding leave,training opportunities, travel abroad etc Counselling in private and punishing someoneimmediately for negligence is as essential as rewardingsomeone for good work
    17. 17.  Application of merit principle in workenvironment and service matters Explain your award and punishment policyand guidelines Awarding someone for better performancemust be explained in meeting Incentivizes others and boosts the morale ofthe one awarded
    18. 18.  Know what are your emotional take on the task or thework environment Talk about it and let others talk but substitute negativewords with positive words i.e. „challenge‟ instead of„problem‟ Give vent to your feelings about a situation honestly andlet others do so for improving the situation Do express your resentment if unavoidable but do notburst in public Emotions are contagious-smiling faces cheer up everyone.Pay compliment a day to one person at least .
    19. 19.  Find out who is the source of trouble Give him sound advice in private Or by professional if needed Do not let him to vitiate the environment Give him break if he is seriously unstable Emotional instability is a disease like any othersickness
    20. 20.  Emotions are double-edged weapon-if handledproperly, your subordinates can do wonders.Mishandle them and you are doomed You wear many hats of Edward de Bono-use thehat of emotional intelligence (red) for effectiveleadership Or like the different clubs of the golf kit-do notuse the striker when putting !

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