3. Why segmentation is needed
• Companies cannot connect with all customers
in large, broad, or divers markets.
• Mass marketing is no longer that effective
-Splintering of market
-advertising media
-distribution channels
5. Benefits of Segmentation
• .
• Better utilization of scarce resources
• reduced costs as money is not wasted on ineffective advertising and
promotion.
• customer feedback more easily obtained
• Satisfy customer needs more successfully
• Sales should increase