Ob 4 strress and conflict


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Ob 4 strress and conflict

  2. 2. Definition of Stress“An adaptive response, mediated byindividual differences and/or psychologicalprocess, that is a consequence of anyexternal (environmental) action, situation,or event that places excessive psychologicaland/or physical demands on a person”
  3. 3. Job Stress“A condition arising from the interaction ofpeople and their jobs and characterized by changes within people that force them to deviate from their normal functioning” An adaptive response to an external situation that results in physical,psychological, and/or behavioral deviations for organizational participants”
  4. 4. What Stress is, and is notGood/positive stressBad/negative stressStress is not simply anxietyStress is not simply nervous tensionStress is not necessarily somethingdamaging, bad, or to be avoided
  5. 5. What about Burnout?Stress is normal and often quite healthy,however, when the ability to cope withstress begins to let us down, then we may beon the road to burnout”“Burnout may be the consequence of losingthe sense of basic purpose and fulfillment ofyour work”Burnout creates a sense of isolation and afeeling of control, causing the burn outemployee to relate differently to others andto their work”
  6. 6. The causes of stressExtra organizational stressorsOrganizational stressorsGroup stressorsIndividual stressors
  7. 7. Extra organizational stressors “Extra organizational stressors include things such as societal/technological change, globalization, the family, relocation, economic and financialconditions, race and class, and residential or community conditions”
  8. 8. Organizational stressors“Organization is made up of groups ofindividuals, which includes macro levelstressors can be categorized intoadministrative policies and strategies,organizational structure and design,organizational processes and workingcondition”“Organizational stressor includeresponsibility without authority, inability tovoice complaints, inadequaterecognition,and lack of clear jobdescriptions or reporting relationships”
  9. 9. Group stressorsLack of group cohesivenessLack of social support
  10. 10. Individual stressors“Extra organizational, organizational, andgroup all eventually get down to theindividual level”“Personality control, learned helplessnessand psychological hardiness may all affectthe level of stress someone experience ”
  11. 11. Definition of conflict“A process that begins when one partyperceives that another party has negativelyaffected, or is about to negatively affect,something that first party cares about”
  12. 12. Views of conflictTraditional view of conflict “The belief thatall conflict is harmful and must be avoided”Human relations view of conflict “ Thebelief that conflict is a natural andinevitable outcome in any group”Interactive view of conflict “ The beliefthat conflict is not only a positive force in agroup but that it is absolutely necessary fora group to perform effectively”
  13. 13. Forms of conflictFunctional conflict “ Conflict that supportsthe goals of the group and improves itsperformance”Dysfunctional conflict “conflict thathinders group performance”
  14. 14. Intra individual ConflictConflict due to frustrationGoal conflictRole conflict
  15. 15. Goal conflictApproach approach conflictApproach avoidance conflictAvoidance avoidance conflict
  16. 16. Role conflict and ambiguityThe person and the roleIntra roleInter role
  17. 17. Interactive conflictInterpersonal conflictInter group behavior and conflict
  18. 18. Interpersonal conflictPersonal differencesInformation deficiencyRole incompatibilityEnvironment stress
  19. 19. Inter group behavior and conflictCompetition for resourcesTask interdependenceJurisdiction ambiguityStatus struggles
  20. 20. The effects of stress and intra individual conflictPhysical problems due to stress and conflictPsychological problems due to stress andconflictBehavioral problems due to stress andconflict
  21. 21. Coping strategies for stress and conflictIndividual coping strategiesOrganizational coping strategies
  22. 22. Individual coping strategiesExerciseRelaxationBehavioral self controlCognitive therapyNetworking
  23. 23. Organizational coping strategies Be proactive Acknowledge survivors emotions Communicate after the downsizing Clarify new roles
  24. 24. The conflict process Perceived Conflict- HandlingAntecedent Condition Conflict Intentions•Communication •Competing •Collaborating Overt conflict•Structure •Compromising •Party’s behavior •Avoiding •Other’s reaction•Personal variables Felt Conflict •Accommodating Increased Decreased group group performance performance
  25. 25. The conflict processPerceived conflictFelt conflictIntensionsCompetingCollaboratingAvoidingAccommodatingCompromising
  26. 26. Conflict Management Technique Conflict resolution techniques Conflict stimulation techniques