3. 2014 ISSIP and/or its affiliates. All rights reserved. 3
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The service economy
Commoditization trap
Social, Mobile, Big Data, Cloud, IoT,…
driving tremendous opportunities for
innovation
Institutions see service innovation as a
path to sustainable growth
Innovation in service requires
interdisciplinary collaboration between
industry, research, academia, and
policy makers and are complex to
manage
ISSIP, a professional society
whose members navigate this
complexity and “promote
service innovations for our
interconnected world”.
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A few definitions first
Service - The application of knowledge, skills and resources by
one entity to co-create value for the benefit of another entitiy
Service System - dynamic configurations of resources (people,
technology, organizations and shared information) that can co-
create benefits for individuals, businesses and society
Service Science – Study of Service Systems
Service Innovation - Rapidly and globally scaling the benefits
of new combinations of technology, business model, and/or
organizational knowledge to improve existing or create new
types of service and service systems
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Grand Challenges
Ambitious goals defined
around complex issues
Leverage interdisciplinary
collaboration
Projects and competitions
result in birth, growth and
health of service
ecosystems
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Grand Challenge Projects in eHealth…
Eradicate diseases
Improve treatments
Extend access
Reduce cost of care
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Scaling Grand Challenge Projects
Open Innovation Wisdom of Crowd
The Shape of InnovationOpen Innovation:
a paradigm that
firms use external
ideas as well as
internal ideas,
and internal and
external paths to
market
[Chesbrough]
Wisdom of Crowd:
the process of
taking into account
the collective
opinion of a group
rather than a single
expert to answer a
question
[Surowiecki]
9. 2014 ISSIP and/or its affiliates. All rights reserved. 9
Open Innovation: Harvard Medical School
Grand Challenge: ~ $200M
Goal: Generate research topic in Type I
diabetes
Initially invitation email went to ~40,000
Harvard community in 2010
Reached to more than 250,000 invitees
Results:
- 150 research ideas generated
- 12 winners
- Today 7 teams of multidisciplinary researchers
are working on the resulting potential
breakthrough ideas.
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Grand Challenges, US White House
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$300,000 IN PRIZE MONEY AVAILABLE TO THOSE WHO
ADDRESS SECURITY TOPICS RELATED TO MALWARE
DEFENSE, SECURITY CREDENTIAL MANAGEMENT, AND
PRIVACY PROTECTION.
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Main Considerations
Criteria
Awards
Process
Panel Terms
Definition
Platform
Stakeholder
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Grand Challenge for PfP
Strengthening the
Wroclaw and
Southern Silesia
region as an
innovation hub by
enabling service
ecosystems in eHealth
and Regenerative
Medicine
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Our Goal for Vail 2014
1. 10 specific grand challenge projects in
eHealth and Regenerative Medicine
2. 2~3 higest priority
3. 2-year collaboration plan (next steps,
roadmap, milestones, strategy for
crowdsorucing, and crowdfunding, etc.)
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Objectives:
Innovation in
education, research,
practices,
professional
development, and
policy making Special
Interest
Groups
Committees Chapters
Students
Caoching
Ambassadors
BREADTH
DEPTH
Grand Challenges
Healthcare Education …
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ISSIP
- Founded 2012
- Individual Members: 575+
representing 20+ companies, 100+
Academic Institutions, 40+Countries
Before Vail 2014:
22. 2014 ISSIP and/or its affiliates. All rights reserved. 22
ISSIP
- Founded 2012
- Individual Members: 575+
representing 20+ companies, 100+
Academic Institutions, 40+Countries
After Vail 2014:
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DTP-ISSIP Co-creating the Platform for
Global Grand Challenges
ISSIP Open Service Innovation Platform
“Prescription
for Poland” –
eHealth
“Prescription for
Africa” –
Education/eHealth
……..
“Prescription
for India” -
Education
Enabling Technologies: Cloud, IoT, Social,
Mobile, Big Data, Analytics, Cognitive Computing
Smart Region Smart Region Smart Region
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Special Interest Groups
Grand Challenge Projects
Best Student Paper Awards
Influencing Standards
Books, White papers, journal
articles
Workshops
Co-sponsoring or presenting at
conferences
Surveys
Research best practices for smart
service systems
Cloud Mobility
Study the impact of the
latest Cloud Mobility
Technologies on
Services
Education/ Research
Strengthen Service
Science related
education and research
globally
Energy/Power
Accelerate the transition
of SDN to spark
innovative approaches
to service delivery.
Service Futures
Identify new service
value at the intersection
of business and future
trends
SDN
Accelerate the transition
of SDN to spark
innovative approaches
to service delivery.
User Experience
Research trends in
service user experience
Innovation
Framework
Research trends in
service user experience
Before Vail 2014
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Possibility of Book Publishing by
• Collection Title: Service Systems and Innovations in Business and Society
• Co-founder & Editors: James C. Spohrer & Haluk Demirkan (on April 2011)
• The primary readers are professionals, executive development, graduate programs
# of booklets have been completed (published)
6
# of booklets have been completed (in-press)
1
# of booklets are being developed (authors are writing)
12
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Students Open Innovation Coaching Program
Goal: to fill the gap between industry
and academia for 21st century talent
development through business and
society challenge-based open innovation
projects
Platform: pipeline of projects around
smart service systems: cities, healthcare,
edcucation, transportaion etc.
Learn more:
http://www.issip.org/community/
coaching/
Together Let’s
develop an Open
Innovation
Coaching
Program around
eHealth!
Coaching JobInternship
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Special
Interest
groups
Committees Chapters
Students
Mentorship
Ambassadors
BREADTH
DEPTH
Grand Challenges
Healthcare Education …
http://
www.issip.org/
membership/
Let’s Co-Create……
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Thank you!
Yassi Moghddam
Executive Director, ISSIP
yassi@issip.org
twitter: @yassi_moghddam
(408) 318-0332
www.issip.org
May 25, 2013
