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ISSIP Service Analytics - Empowering Service Innovations Through Smart Analytics
The notion of smart analytics driven service innovations, enabled by the confluence of Big Data, Cloud, Mobile and Social Computing have gained a lot of attention among many enterprises in the past few years, promising ways for companies to effectively and rapidly deliver new services. But one of today's most pervasive and bedeviling challenges concerns what to measure and how to measure it in order to co-create value for customers. In this panel, industry leaders from IBM, Cisco, and ISSIP will discuss their perspectives on service analytics. Attendees will hear and learn how each of these organizations approaches analytics-enabled smarter services. You will also benefit from the latest ISSIP Special Interest Groups’ research and case studies.