Transformational change The Evolving Role of Library IT Departments

Missouri River Regional Library Serves Cole & Osage counties – pop. 82,242 53,000+ card holders 60,000+ patrons log into PCC each year Branch in Linn, MO 40-foot Bookmobile, 40 stops each month 350+ programs a year

Serves Cole & Osage counties – pop. 82,242

53,000+ card holders

60,000+ patrons log into PCC each year

Branch in Linn, MO

40-foot Bookmobile, 40 stops each month

350+ programs a year

Network 7 servers 150+ computers 20 printers 3 websites 2 wireless networks 1 full time tech (besides me)

7 servers

150+ computers

20 printers

3 websites

2 wireless networks

1 full time tech (besides me)

What We Do Now Manage websites – integrate outside web properties MySpace, Facebook, Twitter, Flickr… Provide computer-related programming Public training classes (2 per month) Staff training classes (as needed) Provide infrastructure for expanding social activities

Manage websites – integrate outside web properties

MySpace, Facebook, Twitter, Flickr…

Provide computer-related programming

Public training classes (2 per month)

Staff training classes (as needed)

Provide infrastructure for expanding social activities

Social Sites = mrrl.org 2.0 MySpace MySpace app on blog Facebook Catalog app on Facebook Twitter Twitter stream on home page Flickr Slideshow on home page

MySpace

MySpace app on blog

Facebook

Catalog app on Facebook

Twitter

Twitter stream on home page

Flickr

Slideshow on home page

Blogs Wordpress PHP & MySQL Updates and plugins Reuse! On home page On MySpace page Other blogs Reference page – Britannica today Genealogy page – EbscoHost articles

Wordpress

PHP & MySQL

Updates and plugins

Reuse!

On home page

On MySpace page

Other blogs

Reference page – Britannica today

Genealogy page – EbscoHost articles

What’s Changing? Staff empowerment They blog, tweet and upload photos/videos Translates to informational behavior at the desk Provision tech for themselves (online office software, etc.) Less work for IT Dept. Fewer updates to website More training (LL 2.0 & 2.1)

Staff empowerment

They blog, tweet and upload photos/videos

Translates to informational behavior at the desk

Provision tech for themselves (online office software, etc.)

Less work for IT Dept.

Fewer updates to website

More training (LL 2.0 & 2.1)

Infrastructure Servers PHP & MySQL Firewall Holes! Rethink security policies Staff access Drupal Intranet – staff as authors Blog – staff as authors Computers – staff as Power Users – Radical Trust!!

Servers

PHP & MySQL

Firewall

Holes!

Rethink security policies

Staff access

Drupal Intranet – staff as authors

Blog – staff as authors

Computers – staff as Power Users – Radical Trust!!

Radical Trust Blog comments Minimal moderation (in theory, if not in practice) Open, free conversation Staff Access Allow them tools to do their jobs Maintain security & privacy Balancing act!

Blog comments

Minimal moderation (in theory, if not in practice)

Open, free conversation

Staff Access

Allow them tools to do their jobs

Maintain security & privacy

Balancing act!

Privacy in a 2.0 world What do our patrons want? Opt in reading history – very popular Ask them, don’t assume What does our staff want? Offer anonymous comments to LL 2.1 blog Millennials & Privacy Totally different perspective!

What do our patrons want?

Opt in reading history – very popular

Ask them, don’t assume

What does our staff want?

Offer anonymous comments to LL 2.1 blog

Millennials & Privacy

Totally different perspective!

What’s Next? Mobile Web Text from the catalog Mobile versions of sites Text reference? Learn how Facebook does it! Patrons as content creators Open our servers, network, etc. to patron content (reviews, tags, etc.)

Mobile Web

Text from the catalog

Mobile versions of sites

Text reference?

Learn how Facebook does it!

Patrons as content creators

Open our servers, network, etc. to patron content (reviews, tags, etc.)