Presentation given at the Like Minds Social Commerce Immersive, London, Weds. 9th Feb. 2011. Part of the Like Minds series of events for Social Media Week London
4. Definition: Social Commerce
“Selling with Social Media”
Social commerce is a subset of e-commerce that involves
using social media, online media that supports social
interaction and user contributions, to assist in the online
buying and selling of products and services.
Word-of-mouth,
applied to e-commerce.
9. + = €/$
INCREASE TRAFFIC, SALES (CONVERSION)
AND AVERAGE ORDER VALUE
10. BRAND AMBASSADORS
“PEOPLE ARE MORE VALUABLE OWNING AND USING YOUR
PRODUCT/SERVICE THAN THINKING ABOUT BUYING IT”
Paul Srivorakul, Ensogo.com
11.
12. 2 STRATEGIES
SOCIAL MEDIA ON E-COMMERCE ON
E-COMMERCE PLATFORMS SOCIAL MEDIA PLATFORMS
Helping people connect Helping people buy
where they buy where they connect
25. FACEBOOK DEALS (MOBILE)
Geo-located local deal promotions have huge expectations for 2011
Gap offered 10,000 free jeans to the first 10,000 check-ins (then 40% off)
45. Blendtec
Will it Blend (YouTube)
Smiling is consistent with liking, liking is consistent with buying
130,000,000 videos viewed; Home blender sales increased +700% since 2006
46. Starbucks
my STARBUCKS IDEA
Feedback is consistent with caring, caring is consistent with loyalty
Consistent Customer Focus: using Social as an Ideas Platform to improve the product and service
49. SUMMARY
7 KEY POINTERS for 2011
1. EXPERIMENT - START SELLING ON SOCIAL PLATFORMS
2. ADD MOBILE (SHARING) INTO YOUR SOCIAL MIX
3. IMPLEMENT SOCIAL PLUG-INS e.g. FACEBOOK ‘LIKE’
4. UP-SELL WITH REVIEWS AND RECOMMENDATIONS
5. INTEGRATE ‘CHAT’ SO FRIENDS CAN SHOP TOGETHER
6. MAKE YOUR WEBSITE THE SOCIAL FLAGSHIP
7. BRING YOUR OFFLINE BRAND EXPERIENCE ONLINE