This document summarizes the performance of an AIESEC local committee over several key metrics. It achieved 64% of its goals related to member productivity, sales, matching outcomes, customer satisfaction and national contributions. Specific accomplishments included 100% matching and realization rates, a 60.9% matching rate, updating all customer information in systems, and contributing innovative processes. Areas for improvement included endorsement rates and closing customer cases with clear reports.

2. Note:
• Here is the link of supporting documents of our
application. You can find supporting materials for
red number – marked points.
• http://tinyurl.com/supporting-doc
• Supporting materials are also marked with the same
numbers.

3. Performance Management
Goal Result % Goal Achieved
Raise 18 23 127%
Match 14 14 100%
Realize 13 13
(including 1 projection
from matching)
100%
Average Matching Time =
𝑇𝑜𝑡𝑎𝑙 𝑀𝑎𝑡𝑐ℎ𝑖𝑛𝑔 𝑇𝑖𝑚𝑒
𝑁𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑚𝑎𝑐ℎ𝑒𝑑 𝑇𝑁
=
893
14
= 63
Matching rate =
𝑇𝑜𝑡𝑎𝑙 𝑀𝑎𝑡𝑐ℎ𝑒𝑑 𝑇𝑁𝑠
𝑇𝑜𝑡𝑎𝑙 𝑅𝑎𝑖𝑠𝑒𝑑 𝑇𝑁𝑠
=
14
23
= 60.9%

4. Customer Experience Management
1. Customer Loyalty for Organizations (CLO)
Ratios Reference
% of Endorsement from TN
Takers (1)(2)
2/8 =
25%
Supporting document
% of sales activities
updated in CRM system
(Podio)
100% Podio
% of internship details
updated in the Matching
Portal
100% Matching Potral

5. Customer Experience Management
1. Customer Loyalty for Organizations (CLO)
Well-implemented working process with companies:
• CRM:
- Update partners and GTP experience’s status every 1 month or
2 months.
- Engage partners to AIESEC’s event: Y2B, GLAD, LC Birthday,
Award Night.
- Engage AIESEC to Partners’ events, activities: Sending
emails/letters for companies’ special events.
- Partner personal care: Gifts for Family’s wedding, emails for
birthdays and special occasions.
• Money collection:
- Create tracking tool for iGIP money collection (collaborate
with F) (3)
- Improving money collection deadlines issue

6. Joining Partners’
Events with Interns
to understand more
about partners

7. Customer Experience Management
• Crisis management:
- The conflicts between partners and EPs have been
well investigated and arranged with clear report
(Media Tenor, Mailink English Centre) (4)
- Stopped corporation with TN takers who provided
bad JDs or working condition for EPs (Mailink English
Centre, EIV).

8. 2. Customer Loyalty for Students (CLS)
• NPS: 56
• All cases are closed with comments and clear
reports
• Well-implemented EP Service process:
- Airport picked up
- Adapting support
- Status update: every 2 weeks
- Buddy for each EP
- AIESEC’s activities engagement: events, projects, LC meetings,
bondings,…
• % of Endorsement from EPs: 3/12 = 25% (5)
Customer Experience Management

9. EP bonding Day
EP Tour in Mai Chau

10. Salesforce Development
1.Member effective
𝑁𝑜 𝑜𝑓 𝑇𝑁 𝑟𝑒𝑎𝑙𝑖𝑧𝑒𝑑
𝑚𝑒𝑚𝑏𝑒𝑟
=
𝟏𝟐
𝟏𝟏
= 1.1
2.% members producing results:
8/11= 72%
3. Number of leadership position pipeline:
- LCVP: 2
- OCP: 3 (1 – ET; 2 – MT)

11. National Contribution & Innovation
1. Proactively in implementing National
Strategy
• Japanese Ceeder Program:
- Support Online Ceeders by submitting hitlist (well-
organized in segment and followed criteria) as well as
hit-list’s supporting information.
- Support incoming Ceeder (Arisa) by providing new hit-
list, discussion meetings.
• CEM: Follow CEM challenge and
instruction from CEM NST

12. National Contribution & Innovation
2. % of contribution to MC/Cross-LC iGIP results:
- Taking charged 1 MC’s partner (Cennos)
 Achieved the
expected result:

13. 2. % of contribution to MC/Cross-LC iGIP results:
- Referred EPs for other LCs to help increasing
matching
National Contribution & Innovation

14. 3. Innovative Market Research & Raising process
- Tourism sale: stop cold calls and use direct approaching
method (approaching by direct visit to travel agencies’
offices)
- Open market to new cities and provinces out of Hanoi (Hai
Phong, Hung Yen, Ha Long, Yen Bai, Sale trip to Ha Long
- Applying more CRS on sale
- Focusing more on finding and working with advisors and BoA
- Create standard quotation for product (Bảng báo giá) (6)
National Contribution & Innovation

15. 4. Innovative Supply & Demand management
process
- Provide S&D research assignments for
salesmen (7)
- Collect EPs’ opinions to standardized TN
promotion email formats for each targeted
countries and segments
- Manage mail sending process (sending time
and numbers)
National Contribution & Innovation

16. 5. Innovative Quality Control process:
- Provide Quality Survey for TN takers
- Monthly status update for both TN takers
and EPs
- ET: Directly attend EPs’s classes and collect
feedback forms from students/student’s
parents
National Contribution & Innovation

17. https://docs.google.com/forms/d/1Loz2sqdSAccodUqRmFOvvO
Uhsu-mV1HGnf5FRPasWDc/viewform?edit_requested=true

18. Calculated Point
Criteria Point FTU HN
Achieved ≥ 70% of planned TN raised (RA) 2 0
Achieved ≥ 100% of planned TN raised (RA) 4 4
Achieved ≥ 70% of planned TN matched (MA) 4 0
Achieved ≥ 100% of planned TN matched (MA) 6 6
Achieved ≥ 70% of planned TN realized (RE) 4 0
Achieved ≥ 100% of planned TN realized (RE) 6 6
Average Matching Time ≤ 1.5 months 10 0
Matching Rate ≥ 50% 6 6
Matching Rate ≥ 70% 10 0
Matching Rate ≥ 90% 14 0
Total 40 22
≥ 50% of Endorsement from TN Takers 3 0
% of sales activities updated in CRM system (Podio) 2 2
% of internship details updated in the Matching Portal 2 2
Well-implemented working process with companies
(CRM, money collect, crisis management)
3 3
NPS ≥ 40 (completed status) 3 0
All cases addressed and closed with comments 2 2
Well-implemented EP Service process 3 3
≥ 50% of Endorsement from EPs 2 0
Total 20 12
Customer
Loyalty for
Organization
s (CLO)
Customer
Loyalty for
Students
(CLS)

19. Calculated Point
Member effective (No of TN realized/member) 6 6
≥ 75% members producing results 10 0
Number of leadership position pipeline 4 4
Total 20 10
Proactively in implementing National Strategy 3 3
% of contribution to MC/Cross-LC iGIP results 5 5
Innovative Market Research & Raising process 4 4
Innovative Supply & Demand management process 4 4
Innovative Quality Control process 4 4
Total 20 20
Grand Total 100 64
Total Point: 64/100

20. Thank you