A quality circle is a volunteer group of workers, led by a supervisor, that identifies, analyzes, and solves work-related problems. They present solutions to management to improve organizational performance and employee motivation/enrichment. Quality circles benefit organizations by developing employees' skills and creating a positive work environment, while also improving products/services and reducing costs through increased efficiency.
2. QUALITY CIRCLE
Quality circle is a volunteer group composed of
workers, usually under the leadership of their
supervisor, who are trained to identify , analyze and
solve work related problems and present their
solutions to management in order to improve the
performance of the organization, and motivate and
enrich the work of employees.
3. DEFINITION
A Quality Circle is volunteer group
composed of members who meet to
talk about workplace and service
improvements and make presentation
to their management with their ideas .
L.M.Prasad-1998
4. For what purpose QC
1. To contribute towards the improvement and
development of the organization or a department.
2. To overcome the barriers that may exist within the
prevailing organizational structure so as to foster
and open and exchange of ideas.
3. To develop a positive attitude and a sense of
involvement in the decision making process of the
service offered.
5. For what purpose QC
4. To respect humanity worthy and to build a happy
workplace worthwhile.
5. To display human capability totally and in a long run
to draw out of the incite possibilities.
6. To improve the quality products and services.
7. To improve competence ,which is one of the goals
of all organizations.
8. To reduce cost and redundant efforts in long run .
9. With improved efficiency, the lead time on convene
of information and its subassemblies is reduced.
10. For customer satisfaction.
6. BENEFITS OF QUALITY
CIRCLES
1) Self – development
2) Social development
3) Opportunity to attain knowledge
4) Potential leader
5) Enhanced communication skills
6) Job-satisfaction
7) Healthy work environment
8) Organizational benefits
7. QUALITY OF WORK LIFE
DEFINITION
Quality of work life as a
process of work organization
which enables its members at all
levels of actively participate in
shaping the organization's
environments, methods and
outcomes.
QWL= The sum total of physical (work
conditions),psychological and economic factors which
8. OBJECTIVES OF QUALITY OF WORK LIFE
1. To improve the standard of living of the
employees.
2. To increase productivity.
3. To create a positive attitude.
4. To increase the effectiveness of the
organization.
9. QUALITY OF WORK LIFE
Richard E.Walton proposed the some criteria for measuring QWL. They
are:-
1. Adequate and fair
compensation.
2. Safe and healthy
working conditions.
3. Opportunity to use and
develop human
capacities.
4. Opportunity for career
growth
5. Social integration in
the work force.
6. Constitutionalism in
the work organization
7. Work and quality of
life and
8. Special reference of
work
10. Factors influencing QWL
1. Attitude
2. Environment
3. Opportunities
4. Nature of the job
5. People
6. Stress level
7. Career Prospects
8. Challenges
9. Growth and development
10. Risk involved and reward
11. Example -How to measure QWL
In General Motors, The management gives
a questionnaire of 16 critical dimensions of
QWL to its employees each year. The response
are then used to measure the employees
perception of their work life .
