The document outlines common mistakes made by UX researchers, referred to as 'sins', including not knowing the product or participant details, failing to prepare effectively, and asking biased or redundant questions. It emphasizes the importance of thorough preparation and neutrality during user research sessions. Additionally, it provides resources for further learning on usability testing and interviewing techniques.

1. Sinsof a UX Researcher
Kyle Soucy | @kylesoucy
www.usableinterface.com

2. Belief...

3. Reality...

4. We’re human.
We make mistakes.
Sins

6. Not knowing the product
you are researching
1#

8. Not knowing the screener
and who has been recruited
2#

10. Not conducting
a dry run
3#

12. Asking
leading questions
4#

14. Asking if a feature
would ever be used
5#

16. Not asking
open-ended questions
6#

18. Not staying neutral
7#

20. Asking
design questions
8#

22. Asking a question that has
already been answered
9#

24. Losing focus
10#

26. Letting participants
leave early
11#

28. Not properly preparing
for remote research
12#

30. Not randomizing
tasks and/or prototypes
13#

32. Forgetting to record
14#

34. Not conducting
an observer debrief
15#

38. Learn more...
- Moderating Usability Tests
by Joe Dumas & Beth Loring
- Paper Prototyping
by Carolyn Snyder
- Interviewing Users
by Steve Portigal
- Paper: What Do Usability
Evaluators Do in Practice? An
Explorative Study of Think-
Aloud Testing
by Mie Norgaard and Kasper
Hornbaek

39. http://bit.ly/Xw28Bz

40. www.usableinterface.com
@kylesoucy
Thank you.
/usableinterface