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Managed It Services Us

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  • 1. Managed IT Services Overview
  • 2. Who is Blue Monitor Systems? – Offshore Outsourcing has come a long way from its origins as a tactical source of inexpensive talent. It is now easy to use and scalable on the fly. Blue Monitor is pioneering 4th Generation Offshore Outsourcing, services called quot;Scalable Brainsquot; that combine the best of both worlds: the economics and quot;Follow the Sunquot; advantages of offshore development with industry experience, advanced technology knowledge, cultural compatibility and local consulting presence that integrates business strategy with execution – Founded in 2003, Hollywood, California – HQ Offices in United States – Development & BPO Centers in India, & Ghana – 150 headcount worldwide – 1.5 Million projected revenues for 2009
  • 3. Our Strategic Partners
  • 4. Founders Goals for Blue Monitor “To be the single largest IT employer on the continent of Africa by 2020, and to have employed at least 10,000 Africans in the Global IT industry” Toby Morning Founder, December 2007 Taiwan, ROC July 2007 “Take our hand and grow with us”
  • 5. Managed Services Client Snapshot Blue Monitor Global Scorecard Help Desk for  90,000+ e-mail  Technical Support for 5,000 employee desktops & 3,000  5,000+ PCs accounts servers  1000+ Hosting Customers  >3,000 servers  400+ Applications Developed in 4 years Stockholm Dublin Benelux Canyon Park TVP Munich Chicago Redmond Les Ulis Milan Silicon Valley Madrid Chofu & Otemachi Hollywood, Ca Charlotte New Delhi Las Colinas Dubai Mumbai  400+  2,000 Winneba Custom terabytes of Lagos Singapore Apps built transfer rate & supported Sao Paulo worldwide Johannesburg Sydney  Clients in 23 countries  1M+ e-mail messages delivered per day
  • 6. The Infrastructure Challenge Mobile Communication Collaboration Workers 80% of An estimated organizations 41% of Internet 80% of an users used a Escalating believe email enterprise's wireless laptop End User Needs is more important + or email-enabled cell phone this + information sits on than the month individual’s phone computers IT Pros spend Spam and User tolerance 70% of their virus infected email account + for email downtime is + time Increasing for over 70% of less than 30 maintaining IT Burden all email sent existing today minutes systems Security Service Management Levels and Costs
  • 7. Customer IT Challenges • Businesses are demanding higher return on investment for IT dollars • Businesses are analyzing how to convert fixed cost IT models to variable cost, pay as you go models • IT organizations are struggling to keep pace with accelerated business demands when budgets and talent are in short supply • IT needs to simplify their service and refocus on integrated business solutions • Business relies on IT innovation to remain competitive and enable transformation with advanced, optimized IT investments
  • 8. The Imperative: Do More with Less Today’s IT Desired IT Increase 30% Value 45% New Creation New Capability Capability 70% Sustaining Decrease 55% and Running Maintenance Existing Existing Capability Capability Source: Accenture IT Spending Survey
  • 9. So You Can: Connected Productivity Infrastructure Desired IT  Deliver anytime, anywhere access to email  Enable collaboration self-service in 1/10 time Deliver new  Reduce end-user support by 25% business value  Deal with compliance issues in 1/3 less time 45% New Achieve 99.999% messaging availability Capability  Stop the spam and virus problem Keep the business  running and secure  Get restore-time SLAs under an hour  Protect against catastrophic loss 55%  Consolidate email sites to a single location Existing Manage cost  Gain a 3 to 1 reduction in mail servers Capability and complexity  Reduce messaging costs by 50%
  • 10. Connected Productivity Infrastructure Communication Infrastructure Improve security, reliability and management  Exchange 2003 and the Windows Server System Remote and Mobile Infrastructure Enable anywhere, anytime email access  Outlook 2003, Outlook Web Access and built-in mobile device access Collaboration Infrastructure Provide cost effective team productivity tools  Windows SharePoint Services and Office 2003
  • 11. Blue Monitor’s Approach • Subscription based IT consulting services – Customer pays Blue Monitor per device, per month for each desktop and/or server – We manage the device in the customer’s office or in a data center of their choice (Virtual ASP) – We collocate client servers in our Data Center – Software As A Service • Our offerings enable customers to: – Increase operational efficiency – Reduce and control operating costs – Cost effectively gain access to world-class consultants – Reallocate internal resources to grow business – Minimize downtime & legal exposure through IT – Maximize use of resources – Stay patched and current in a cost-effective way
  • 12. Managed Services Overview Infrastructure and Security Features Benefits • Secure environment • Access to world • Vulnerability class IT experts assessments • More reliable, solid • Patch management IT infrastructure • Remote monitoring • Lower IT costs • Backups • Ability to refocus • Anti-virus internal IT staff on • Spam filtering business critical • Current software Infrastructure projects • Evergreen hardware • Quickly deploy • ITIL processes new software • Predictable IT costs • priced per device per month BLUE MONITOR
  • 13. Managed Desktop: $80/120 Month per User HW/Desktop Software Service • Maintenance • Monitoring • 3-5 year evergreen required • Patch management • Maintenance or • Licenses for: • Anti-Virus hot spare required • Operating • Spam filtering • Choose from • System • Pop-up blocking •White Box • Office • Backups •N Computing • CALs • Future desktop upgrades •WYSE • Software distribution • Asset management • Desk side support • Emergency support • 24X7 Help Desk
  • 14. Managed Services Options Gold Tier Three Services • Bronze & Silver Silver levels plus- • All future software Tier Two Services upgrades included • Additional access • Bronze level plus- time to experts Bronze • More access time to dedicated experts Tier One Services •Emergency Support • Monitoring & reporting • Timely Patching •Discount on • Anti-virus protection consulting rates • Spam & Pop-up blocking • Backup Verification • Event log analysis • On-call Support • Access to expert time
  • 15. Managed Services Architecture • Pay as you go model – Low up-front investment costs – Monthly charges per device, Patch employee or service Spam Filtering Monitoring Management Backups – No long-term commitments – Free up cash flow – Increases return on assets • Rapid delivery model Vulnerability Assessments • Customer is required to have: – Software maintenance agreements – Hardware maintenance/spare plan Faxing – Broadband internet access Anti-Virus • Zero-Touch patch management – No additional cost to keeping you current with future releases Voicemail/ VoIP • On-site support Help Desk/ • Hardware & software options Training Digital Rights Management • Rock-solid security
  • 16. Service Level Agreements Critical: Security threats that can easily spread - Apply fix within 3 days Important: Security threats that don’t easily spread - Apply patch within 1 month Moderate and Low: Service packs, BIOS, firmware - Apply quarterly as needed Major version upgrades: - Within 1 year of release date Change Management Process: - Flexible for both customer and Blue Monitor
  • 17. Blue Monitors Process Conduct a TCO and/or ROI study to calculate Envision the costs and benefits Conduct a Blue Monitor assessment of Evaluate operational efficiencies & opportunities Transformation Plan–identify risks, Plan resources, budget, timeframe, & outcome Implement Transformation Plan-creating a Build current, secure & financially viable foundation Follow the prescriptive guidance & best Deploy practices of OE & P solution accelerators Leverage MOF to integrate the solution with Operate customer’s existing operations environment Train users to use new features, streamline Enable business processes & realize business value
  • 18. More Value for Everyone • For Customers – Lower cost, lower risk, more reliable, more secure – Solid foundation to run the business on – Quickly & cost effectively deploy new software • For ICT Vendors – Increased revenues (maintenance and new sales) – Increases the odds of customer loyalty – Customer has a solid IT foundation – Customer has better perception of ICT • For Blue Monitor – Low risk way to build a recurring revenue stream – Blue Monitor consultants have less billable pressure and they are guaranteed to work with the latest products – Customer has a better perception of Blue Monitor
  • 19. IT all starts with a solid foundation Business Solutions Collaboration Platform IW Productivity Platform Business Applications Platform Storage Platform Legacy Apps Platform Messaging Platform Business Productivity Desktop Blue Monitor Managed Infrastructure Platform
  • 20. Microsoft Practice • Experts in Microsoft Solutions • Management Technologies • SMS, ADS, SUS/WUS/US, MOM • Collaboration Products • Exchange, LCS, MIS • Terminal Server • Virtual Server • Windows Desktop deployments • Windows Server upgrades • Active Directory & MIIS • Microsoft Operations Framework • NetWare to Windows migrations • GroupWise/Notes to Exchange • Server Consolidation
  • 21. Open Source Software Support • 30 Experts in Linux Solutions • IT Management Technologies •Zenoss, Snort, Nagios, MRTG • Collaboration Products • Free Project Manager, Sugar CRM •Zimbra • PHP and MYSQL Application Support • Robust Linux Web Servers • Linux Desktop deployments • Linux Server upgrades • LDAP and Radius •Portals and Content Managers •Linux Routing Platforms • Embedded Linux Solutions •Server Consolidation •Virtualization
  • 22. Contact Blue Monitor Today Blue Monitor Systems 10 South 3rd St 2nd Floor San Jose, Ca. 95113 email: sales@bluemonitor.com

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