January 26th 2012 Project LIFT presentation by Jim Ullman of Appleseed Consulting http://www.appleseedconsulting.com/

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2. Appleseed Consulting | Services
Change Management
Meetings and Retreats
Conflict and Controversy
Myers-Briggs Type Indicator (MBTI)
Customer Service
Policies and Procedures
Diversity
Power, Polarities, Paradox, Resistance
Employee Engagement and Culture
Staff Development
Harassment and Discrimination
Strategic Planning
Leadership Development
Surveys and Assessments
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3. How to Enrage Your Staff | Mwahahahahaha...
You’re the boss.
Create the most toxic work
environment possible.
1. Draw a stick figure.
2. Write down things
you'd do and...
3. Graphically depict them
on the stick figure.
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4. How to Engage Yourself | The Emotional Bank Account
A metaphor that describes the amount of trust that’s been built up in a
relationship.
If I make deposits...with But if I have a habit of showing
you through courtesy, discourtesy, disrespect, cutting you
kindness, honesty, and off, overreacting, ignoring you,
keeping my commitments becoming arbitrary, betraying your
to you, I build up a trust, threatening you, or playing
reserve. little tin god in your life, eventually
my Emotional Bank Account is
overdrawn.
Steven Covey | Seven Habits of Highly Effective People
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5. How to Engage Yourself | The Emotional Bank Account
• Understanding the Individual
• Attending to the Little Things
Jot down times when
you’ve made a
• Keeping Commitments
withdrawal in the last
• Clarifying Expectations
few weeks.
• Showing Personal Integrity
• Apologizing Sincerely When You Make a Withdrawal
Steven Covey | Seven Habits of Highly Effective People
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6. How to Engage Your Staff | Drivers
Them with your Mission, Vision and actions.
Their work to the Mission and their passion to their work.
Their expertise, opinion and professionalism.
Them with responsibility.
Their individual needs and work/life balance.
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7. Case Study | The Order of Maria Theresa
Part I
Part II
• Read about Maria • Read about Vince
Theresa
MacMurdo
• Note Deposits and • Note Deposits and
Withdrawals Withdrawals
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8. Does Employee Engagement Matter?
World-Class Average
67% 33%
Engaged
49%
Not Engaged
Actively Disengaged
26%
18%
7%
9.57:1 1.83:1
Copyright (c) 2008 2010 Gallup, Inc.
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9. Yeah...But Does It Matter?
Individuals job satisfaction, better performance, more commitment
Groups higher morale, more cohesion, better rapport
Customers more loyalty to the organization
higher productivity, lower turnover, improved customer
Organization
service, greater revenue
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10. Yeah...But Does It Really Matter?
Best Buy has already had success in connecting improved employee-
engagement store performance: it found that for every 10th of a point it
boosted in the former, its stores saw a $100,000 increase in operating
income.
CFO Magazine, June 1, 2007
The Towers Perrin* 2007 Global Workforce Study showed that operating
income and earnings per share increased 19% and 28%, respectively, in
firms with the highest percentage of engaged employees.
*Now Towers Watson
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11. How to Engage Your Organization | Measure
Demography Intent
Employee information. Plan to stay for another year?
Race/Ethnicity
Absolutely
Department
Probably
Tenure
Demography Intent
Maybe
Age
Role
Not likely
Gender Are you nuts?
Drivers
Drivers Inspiration | Connection | Value | Challenge | Support
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12. How To Engage Your Organization | Model
EE!
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13. Your Result
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14. Appleseed Consulting | Services
Change Management
Meetings and Retreats
Conflict and Controversy
Myers-Briggs Type Indicator (MBTI)
Customer Service
Policies and Procedures
Diversity
Power, Polarities, Paradox, Resistance
Employee Engagement and Culture
Staff Development
Harassment and Discrimination
Strategic Planning
Leadership Development
Surveys and Assessments
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