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Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
Transforming Libraries For The 21 St Century
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Transforming Libraries For The 21 St Century

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Prepared for library board presentation 5/07

Prepared for library board presentation 5/07

Published in: Education, Business
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  • Transcript

    • 1. TRANSFORMING LIBRARIES FOR THE 21 ST CENTURY Prepared and presented by: Carolyn Rawles-Heiser, Curtis Kiefer, Mary Norman and Teresa Landers
    • 2. NEW REALITIES: USER EXPERIENCES
      • RECENT STUDIES SHOW USERS ARE HAVING AN EXPERIENCE WHICH IS…
    • 3.
      • UN COMFORTABLE
      • UN ENJOYABLE
      • UN SUCCESSFUL
    • 4. NEW REALITIES: CHANGE
      • Libraries are changing rapidly
      • Product is no longer content but experience
      • Spaces must conform to new uses
    • 5. WHAT LIBRARIES NEED TO BE
      • A welcoming environment
      • Presentation
        • Style
      • Ambience
    • 6. WHAT LIBRARIES NEED TO BE
      • A physical and virtual destination
    • 7. WHAT LIBRARIES NEED TO BE
      • The community living room
    • 8. WHAT LIBRARIES NEED TO BE
      • Supportive of self sufficiency
    • 9. WHAT LIBRARIES NEED TO BE
      • A place where people can co-exist as they are
    • 10. ACTION STEPS
      • Find out how customers use our facilities
      Change our approach! Do not expect customers to change.
    • 11. ACTION STEPS
      • Find out what customers want
        • Reach out to all demographics
        • Reach out to current non-users
      Change our approach! Do not expect customers to change.
    • 12. ACTION STEPS
      • Identify our core functions
      • Identify our new “niche” unique to our community
      Change our approach! Do not expect customers to change.
    • 13. SECOND PHASE ACTION STEPS Incorporate all of the above into our VISION, MISSION & GOALS
      • Evaluate and redefine customer service for our library and train staff in that new reality
    • 14. SECOND PHASE ACTION STEPS Incorporate all of the above into our VISION, MISSION & GOALS
      • Redesign our spaces
    • 15. SECOND PHASE ACTION STEPS Incorporate all of the above into our VISION, MISSION & GOALS
      • Consistent branding and marketing of our new identity
    • 16. WHAT DOES THIS MEAN FOR THE LIBRARY BOARD?
      • Recognize the need for this transformation
      • Stay informed
        • Ask staff when you don’t understand
        • Attend conferences, workshops, etc.
        • Encourage dialogue
    • 17. WHAT DOES THIS MEAN FOR THE LIBRARY BOARD?
      • Support staff efforts in making these changes
      • Set board goals that facilitate this transformation
    • 18.  

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