TRANSFORMING LIBRARIES FOR THE 21 ST CENTURY Prepared and presented by: Carolyn Rawles-Heiser, Curtis Kiefer, Mary Norman and Teresa Landers

NEW REALITIES: USER EXPERIENCES RECENT STUDIES SHOW USERS ARE HAVING AN EXPERIENCE WHICH IS…

RECENT STUDIES SHOW USERS ARE HAVING AN EXPERIENCE WHICH IS…

UN COMFORTABLE UN ENJOYABLE UN SUCCESSFUL

UN COMFORTABLE

UN ENJOYABLE

UN SUCCESSFUL

NEW REALITIES: CHANGE Libraries are changing rapidly Product is no longer content but experience Spaces must conform to new uses

Libraries are changing rapidly

Product is no longer content but experience

Spaces must conform to new uses

WHAT LIBRARIES NEED TO BE A welcoming environment Presentation Style Ambience

A welcoming environment

Presentation

Style

Ambience

WHAT LIBRARIES NEED TO BE A physical and virtual destination

A physical and virtual destination

WHAT LIBRARIES NEED TO BE The community living room

The community living room

WHAT LIBRARIES NEED TO BE Supportive of self sufficiency

Supportive of self sufficiency

WHAT LIBRARIES NEED TO BE A place where people can co-exist as they are

A place where people can co-exist as they are

ACTION STEPS Find out how customers use our facilities Change our approach! Do not expect customers to change.

Find out how customers use our facilities

ACTION STEPS Find out what customers want Reach out to all demographics Reach out to current non-users Change our approach! Do not expect customers to change.

Find out what customers want

Reach out to all demographics

Reach out to current non-users

ACTION STEPS Identify our core functions Identify our new “niche” unique to our community Change our approach! Do not expect customers to change.

Identify our core functions

Identify our new “niche” unique to our community

SECOND PHASE ACTION STEPS Incorporate all of the above into our VISION, MISSION & GOALS Evaluate and redefine customer service for our library and train staff in that new reality

Evaluate and redefine customer service for our library and train staff in that new reality

SECOND PHASE ACTION STEPS Incorporate all of the above into our VISION, MISSION & GOALS Redesign our spaces

Redesign our spaces

SECOND PHASE ACTION STEPS Incorporate all of the above into our VISION, MISSION & GOALS Consistent branding and marketing of our new identity

Consistent branding and marketing of our new identity

WHAT DOES THIS MEAN FOR THE LIBRARY BOARD? Recognize the need for this transformation Stay informed Ask staff when you don’t understand Attend conferences, workshops, etc. Encourage dialogue

Recognize the need for this transformation

Stay informed

Ask staff when you don’t understand

Attend conferences, workshops, etc.

Encourage dialogue

WHAT DOES THIS MEAN FOR THE LIBRARY BOARD? Support staff efforts in making these changes Set board goals that facilitate this transformation

Support staff efforts in making these changes

Set board goals that facilitate this transformation