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The Library Manager-Teacher

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Rana provides a model of the Library 2.0 Manager-as-Teacher.

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The Library Manager-Teacher

  1. 1. Managing Library 2.0 The Library Manager-Teacher ILA 2007
  2. 2. <ul><li>Empowering </li></ul><ul><li>an enthusiastic staff </li></ul><ul><li>to embrace change </li></ul><ul><li>and innovate </li></ul><ul><li>to improve </li></ul><ul><li>patron service. </li></ul>
  3. 3. The Cluetrain Manifesto <ul><li>“#50 Today, the org chart is hyperlinked, not hierarchical. Respect for hands-on knowledge wins over respect for abstract authority. </li></ul><ul><li>#51 Command-and-control management styles both derive from and reinforce bureaucracy, power tripping and an overall culture of paranoia. </li></ul>
  4. 4. 2.0 management requires… <ul><li>Openness </li></ul><ul><li>Innovation </li></ul><ul><li>Sharing </li></ul><ul><li>Decentralization </li></ul><ul><li>Participation </li></ul><ul><li>Trust </li></ul>
  5. 5. Librarian’s 2.0 Manifesto <ul><li>I will become an active participant in moving my library forward. </li></ul><ul><li>I will recognize that libraries change slowly, and will work with my colleagues to expedite our responsiveness to change. </li></ul><ul><li>I will be courageous about proposing new services and new ways of providing services, even though some of my colleagues will be resistant. </li></ul>
  6. 6. Librarian’s 2.0 Manifesto <ul><li>I will let go of previous practices if there is a better way to do things now, even if these practices once seemed so great. </li></ul><ul><li>I will take an experimental approach to change and be willing to make mistakes . </li></ul><ul><li>I will enjoy the excitement and fun of positive change and will convey this to colleagues and users. </li></ul>
  7. 7. Ways to generate staff buy-in… <ul><li>Listen to staff </li></ul><ul><li>Involve staff in planning </li></ul><ul><li>Tell stories </li></ul><ul><li>Manage projects well </li></ul><ul><li>Offer training 2.0: let everyone play & experience </li></ul>
  8. 9. Transformation timeline <ul><ul><li>12/05 </li></ul></ul><ul><ul><li>Blogspot blog </li></ul></ul>9/06 Computer classes, new website with RSS and online events calendar 2/07 IM Reference Summer 2007 YA podcasting theatre; MySpace page; Flickr; LibraryThing
  9. 10. What's next?
  10. 11. 2.0 managers must… <ul><li>Overcome the Responsibility Virus </li></ul><ul><li>Create a collaborative culture </li></ul><ul><li>Generate staff buy-in </li></ul>
  11. 12. What do you do when you don’t have support? <ul><li>Manage “up” </li></ul><ul><li>Show how the change will address a specific user need. </li></ul><ul><li>Develop clear policies and procedures. </li></ul><ul><li>Show successful examples from comparable libraries. </li></ul><ul><li>Explain how the change will benefit staff . </li></ul><ul><li>Find low/no-cost ways to implement change. </li></ul><ul><li>Build a prototype. </li></ul><ul><li>Include a timeframe and implementation plan. </li></ul><ul><li>Address sustainability and mission-appropriateness. </li></ul>
  12. 13. What do you do when you don’t have support? <ul><li>Manage “laterally” </li></ul><ul><li>Build a coalition with other middles. </li></ul><ul><ul><li>Share the workload </li></ul></ul><ul><ul><li>Be willing to break down “department” barriers in service of patrons. </li></ul></ul>
  13. 14. What do you do when you don’t have support? <ul><li>Manage “down” </li></ul><ul><li>During staff training, explain how and why patrons need or would use the tool. </li></ul><ul><li>Provide useful training tools. </li></ul><ul><li>Train the trainer. </li></ul><ul><li>During the launch phase, be prepared to dedicate lots of time to ensure project success. </li></ul>
  14. 15. The Library Manager-Teacher… <ul><li>… creates opportunities </li></ul><ul><li>for change </li></ul><ul><li>to happen </li></ul><ul><li>from all directions! </li></ul>
  15. 16. The Library Manger-Teacher <ul><li>Avoid “little library” syndrome. </li></ul><ul><li>Collaborate on a mission/vision statement. </li></ul><ul><li>Create time for learning and play. </li></ul><ul><ul><li>Field trips </li></ul></ul><ul><ul><li>Mini-retreats </li></ul></ul><ul><li>Allow others to become experts. </li></ul>
  16. 17. The Library Manager-Teacher <ul><li>Do “Evaluation 2.0” </li></ul><ul><ul><li>Collaborate </li></ul></ul><ul><ul><li>Use employee self-evals </li></ul></ul><ul><ul><li>Share 2.0 goals among staff </li></ul></ul><ul><li>Maintain learning momentum and follow up. </li></ul><ul><li>Change in stages </li></ul><ul><ul><li>Play, try, evaluate, and plan for what’s next </li></ul></ul>
  17. 18. What's next? <ul><li>Del.icio.us </li></ul><ul><li>Podcasting in Adult Services </li></ul><ul><li>Book Discussion blog or bulletin board </li></ul><ul><li>??? </li></ul>
  18. 19. Managing Library 2.0 The Library Manager-Teacher <ul><li>Rana Hutchinson Salzmann </li></ul><ul><li>Head of Reference & Electronic Services </li></ul><ul><li>Brookfield, IL Public Library </li></ul><ul><li>[email_address] </li></ul>

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