The document discusses the City of Red Deer's efforts to create an intranet to improve digital engagement among its 1400 employees across 25 facilities. It notes common information needs like directories, benefits information, policies and forms that an intranet could provide. It then describes how the city opened a dialogue, formed an intranet team, conducted user testing, and held a contest to name the site before launching it on all workstations. The intranet was later expanded to include personal interests like a bulletin board and improved with features like external access and responsive design.