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Going digital – Companies House      The digitisation of  transactions and the future
“providing companyinformation that              ”customers value
Functions
Drivers for change: Paper to digitalHow did the journey start?The opportunity to exploit new technology to: Develop bette...
Our digital journey
Our digital journey
s    14
Benefits for customers•   Speed•   Lower costs•   Security•   Ease of use – right first time•   Confirmation email•   Abil...
Benefits for Companies House• Processing efficiencies  - Less data entry  - Automatic checking  - Lower reject rates  - Fa...
Efficiency: cost vs. register size
Challenges / lessons learnt / successes•   Customer insight•   Customer journey•   Customer design•   Thinking outside the...
Future• Data  - Free data  - Accounts data  - Linked data• Transactions  - Further enablement  - Improvements - combined A...
SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House
SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House
SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House
SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House
SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House
SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House
SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House
SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House
SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House
SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House
SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House
SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House
SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House
SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House
SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House
SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House
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SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House

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SPRINT 13 Workshop 3 The digitisation of transactions and the future Tim Moss - Companies House

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SPRINT 13 Workshop 3 Going digital Tim Moss - Companies House

  1. 1. Going digital – Companies House The digitisation of transactions and the future
  2. 2. “providing companyinformation that ”customers value
  3. 3. Functions
  4. 4. Drivers for change: Paper to digitalHow did the journey start?The opportunity to exploit new technology to: Develop better service for customers Deliver efficiencies Increase quality
  5. 5. Our digital journey
  6. 6. Our digital journey
  7. 7. s 14
  8. 8. Benefits for customers• Speed• Lower costs• Security• Ease of use – right first time• Confirmation email• Ability to submit on time• Faster processing – quicker access to information
  9. 9. Benefits for Companies House• Processing efficiencies - Less data entry - Automatic checking - Lower reject rates - Faster processing• Leading to - Lower headcount - Lower costs – passed on to customers - Higher quality - Faster information for customers
  10. 10. Efficiency: cost vs. register size
  11. 11. Challenges / lessons learnt / successes• Customer insight• Customer journey• Customer design• Thinking outside the organisation• Digital mindset – policy and implementation• The ‘common case’
  12. 12. Future• Data - Free data - Accounts data - Linked data• Transactions - Further enablement - Improvements - combined Annual Return and Accounts - ‘30 second’ filing - Single Service - Digital identity - Cross government vision – ‘my account’

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